DuVoice Avaya G3 V6.3, ProLogix, BCS & Guestworks Instructions Manual

							    Avaya G3 V6.3, ProLogix, BCS & Guestworks 
Integration Bulletin Switch#142 
 
    Overview 
The Avaya Definity G3 V6.3 or above, Prologix, BCS and Guestworks switches provide a seamless 
inband (Mode Code) integration to DuVoice products.  Callers can be forwarded to a personal 
greeting on internal and external calls. Users will be automatically logged into their mailbox if they 
access voice mail from their telephone. Many different auto attendant greetings can be defined by 
the telephone (trunk) number dialed and can also be changed when the switch is set from day to 
night service.   
Requirements 
· Avaya Definity G3 V6.3 or above, Prologix, BCS and Guestworks switch.  Anything below 
version 6.3 may not allow the mode code integration.   
· INIT Password to the switch to enable the Mode Code Interface, or have Avaya do this remotely. 
· One analog station per voice mail port. 
· One analog station for the remote administration modem. 
· Dedicated un-interruptible power supply (UPS) for the voice mail system. 
 
Switch Programming 
The switch programming can be outlined in the following steps.  More detail is provided in the 
following pages. 
· In Optional Features: Set Mode Code Interface to Y 
· In station programming for all voice mail port extensions Type: VMI  (This setting cannot be 
exported) LWC Activation: Y and Name: VM 1 (2,3,4,etc.), Switch hook Flash: Y,  Data 
Restriction:N, Adjunct Supervision: Y 
· In Hunt Group programming, create Group Number:  7 and add all voice mail extensions to 
Group Member Assignments. Group Type: ucd-mia, Queue: Y, Queue Length: 4 (or equal to 
number of members (ports) if greater than 4).  Assign a Group Extension number which 
conforms to your dialing plan. 
· In Feature Access Codes set Leave Word Calling Send A Message: #53 and Leave Word 
Calling Cancel A Message: *53 
· Create a new Coverage Path: 50 with coverage points to the voice mail hunt group and the 
receptionist. 
· In station programming set the users stations to LWC Reception: msa-spe , LWC Activation: 
Y, Coverage Path 1: 50 and Restrict Last Appearance: Y. 
· A Go To Coverage button can be programmed on any digital phone. This will allow a call to be 
transferred to an extension’s coverage path.  A caller will go into an extension’s VM box if the 
coverage path is to the DuVoice VM.  Operation: The Attendant would push the DSS button, then 
the Go To Coverage button, and a user would press Transfer, Extension, then the Go To 
Coverage button. 
 
 
VM System Programming 
The VM system programming can be done in a few steps. 
Set the switch integration to 142 
Change the number of digits  
						

							    Avaya G3 V6.3, ProLogix, BCS & Guestworks 
Integration Bulletin Switch#142 
 
    DV2000 
 
Programming 
 
In order for the voicemail ports to have the proper off-hook delay with the PBX switch, some DV2000 
programming may be necessary.  Perform the following after all PBX switch and other voicemail 
programming has been completed: 
 
Access the System Configuration with the following: Click Start, System Configuration, and the 
Password (duvoice).  
 
Double click Port 1.  This will open the Port 1 configuration settings. Click on Details of the PBX 
Port Integration window and then on Advanced Settings tab. 
 
Scroll down and double click DXBD_OFFHDLY, change New Setting to 10. Click OK.  
 
Close all windows except the System Configuration window.  Repeat above steps for remaining 
ports. 
 
When the Port Activity Viewer shows all ports as IDLE, click on Tools in the System 
Configuration window and then click Upload Voice Board Parameters. 
 
Close the System Configuration window.