Dell Xps Gen 5 Manual

							Appendix151
NicaraguaGeneral Support001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47Website: support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Technical Support
671 16882
Relational Customer Care671 17575
Home/Small Business Customer Care23162298
Switchboard671 16800
Fax Switchboard671 16865
Pa n a m aGeneral Support001-800-507-0962
Pe r uGeneral Support0800-50-669
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22Website: support.euro.dell.com
E-mail: [email protected]
Customer Service Phone
57 95 700
Customer Care57 95  999
Sales57 95 999
Customer Service Fax57 95 806
Reception Desk Fax57 95 998
Switchboard57 95 999
Portugal
International Access Code: 00
Country Code: 351Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
707200149
Customer Care800 300 413
Sales800 300 410 or  800 300 411 or
800 300 412 or 21 422 07 10
Fax21 424 01 12
Puerto RicoGeneral Support1-800-805-7545
St. Kitts and NevisGeneral Supporttoll-free: 1-877-441-4731
St. LuciaGeneral Support1-800-882-1521
St. Vincent and the GrenadinesGeneral Supporttoll-free: 1-877-270-4609
Country (City)
International Access Code 
Country Code
City CodeDepartment Name or Service Area,
Website and E-Mail AddressArea Codes,
Local Numbers, and
Toll-Free Numbers
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Singapore (Singapore)
International Access Code: 005
Country Code: 65Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and 
Electronics and Accessories)
toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and Dell 
Precision)toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge, 
PowerConnect, and PowerVault)toll-free: 1800 394 7478
Customer Service (Penang, Malaysia)604 633 4949
Transaction Salestoll-free:  1 800 394 7412
Corporate Salestoll-free: 1 800 394 7419
Slovakia (Prague)
International Access Code: 00
Country Code: 421Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
02  5441 5727
Customer Care420  22537 2707
Fa x02  5441 8328
Tech Fax02  5441 8328
Switchboard (Sales)02  5441 7585
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11Website: support.euro.dell.com
E-mail: [email protected]
Gold Queue
011  709 7713
Technical Support011 709 7710
Customer Care011 709 7707
Sales011 709 7700
Fa x011 706 0495
Switchboard011 709 7700
Southeast Asian and Pacific 
CountriesCustomer Technical Support, Customer Service, 
and Sales (Penang, Malaysia)604 633 4810
Country (City)
International Access Code 
Country Code
City CodeDepartment Name or Service Area,
Website and E-Mail AddressArea Codes,
Local Numbers, and
Toll-Free Numbers
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							Appendix153
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
902 100 130
Customer Care902 118 540
Sales902 118 541
Switchboard902 118 541
Fax902 118 539
Corporate
Technical Support
902 100 130
Customer Care902 115 236
Switchboard91 722 92 00
Fax91 722 95 83
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8Website: support.euro.dell.com
E-mail: support.euro.dell.com/se/sv/emaildell/
Technical Support
08 590 05 199
Relational Customer Care08 590 05 642
Home/Small Business Customer Care08 587 70 527
Employee Purchase Program (EPP) Support20 140 14 44
Technical Support Fax 08 590 05 594
Sales08 590 05 185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22Website: support.euro.dell.com
E-mail: [email protected]
E-mail for French-speaking HSB and Corporate 
Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)0844 822 844
Customer Care (Home and Small Business)0848 802 202
Customer Care (Corporate)0848 821 721
Fax022 799 01 90
Switchboard022 799 01 01
Country (City)
International Access Code 
Country Code
City CodeDepartment Name or Service Area,
Website and E-Mail AddressArea Codes,
Local Numbers, and
Toll-Free Numbers
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							154Appendix
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Ta i w a n
International Access Code: 002
Country Code: 886Website: support.ap.dell.com
E-mail: [email protected]
Technical Support (OptiPlex, Latitude, Inspiron, 
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge, 
PowerConnect, and PowerVault)toll-free: 00801 60 1256
Transaction Salestoll-free: 00801 65 1228
Corporate Salestoll-free: 00801 651 227
Thailand
International Access Code: 001
Country Code: 66Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell 
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge, 
PowerConnect, and PowerVault)toll-free: 1800 0600 09
Customer Service (Penang, Malaysia)604 633 4949
Corporate Salestoll-free: 1800 006 009
Transaction Salestoll-free: 1800 006 006
Trinidad/TobagoGeneral Support1-800-805-8035
Turks and Caicos IslandsGeneral Supporttoll-free: 1-866-540-3355
Country (City)
International Access Code 
Country Code
City CodeDepartment Name or Service Area,
Website and E-Mail AddressArea Codes,
Local Numbers, and
Toll-Free Numbers
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							Appendix155
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: [email protected]
Technical Support (Corporate/Preferred 
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct and general)0870 908 0800
Global Accounts Customer Care01344 373 186
Home and Small Business Customer Care 0870 906 0010
Corporate Customer Care01344 373 185
Preferred Accounts (500–5000 employees) 
Customer Care0870 906 0010
Central Government Customer Care01344 373 193
Local Government & Education Customer Care01344 373 199
Health Customer Care01344 373 194
Home and Small Business Sales0870 907 4000
Corporate/Public Sector Sales01344 860 456
Home and Small Business Fax0870 907 4006
UruguayGeneral Supporttoll-free: 000-413-598-2521
Country (City)
International Access Code 
Country Code
City CodeDepartment Name or Service Area,
Website and E-Mail AddressArea Codes,
Local Numbers, and
Toll-Free Numbers
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U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014
AutoTech (portable and desktop computers)toll-free: 1-800-247-9362
Consumer (Home and Home Office) 
Technical Support 
toll-free: 1-800-624-9896
Customer Service toll-free: 1-800-624-9897
DellNet™ Service and Supporttoll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customerstoll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])toll-free: 1-800-283-2210
Business 
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customerstoll-free: 1-800-695-8133
Printers and Projectors Technical Supporttoll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customerstoll-free: 1-800-234-1490
Dell Salestoll-free: 1-800-289-3355
 or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)toll-free: 1-888-798-7561
Software and Peripherals Salestoll-free: 1-800-671-3355
Spare Parts Salestoll-free: 1-800-357-3355
Extended Service and Warranty Salestoll-free: 1-800-247-4618
Fa xtoll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or 
Speech-Impairedtoll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin IslandsGeneral Support1-877-673-3355
VenezuelaGeneral Support8001-3605
Country (City)
International Access Code 
Country Code
City CodeDepartment Name or Service Area,
Website and E-Mail AddressArea Codes,
Local Numbers, and
Toll-Free Numbers
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							Index157
Index
A
audio. See sound
B
badge
color, 13
battery
problems, 39
replacing, 1 2 0
BIOS, 127
boot sequence
changing, 132-133
option settings, 132
booting
to a USB device, 1 3 2
C
cards
installing PCI, 8 2
installing PCI Express, 8 6
PCI, 82
PCI Express, 85
PCI Express slots, 7 4
PCI slots, 7 4
removing PCI, 8 4
removing PCI Express, 89
slots, 74, 81
types supported, 81case front-panel light
color, 13
CD/DVD drive
installing, 1 0 7
problems, 40
removing, 1 0 6
CD-RW drive
problems, 40
CDs
copying, 30
operating system, 1 2
playing, 2 7
ResourceCD, 9
Check Disk, 41
CMOS settings
clearing, 1 3 5
color
changing, 1 3
computer
components inside, 7 6
crashes, 44-45
inside view, 7 6
restore to previous state, 6 2
stops responding, 4 4
connectors
center/LFE, 7 4
DVI, 7 4
headphone, 7 2
IEEE 1394,72, 74
keyboard, 7 4connectors (continued)
line-in, 7 4
line-out, 74
microphone, 74
modem, 74
mouse, 74
network, 7 3
power, 74
sound, 7 4
surround sound, 7 4
TV-OUT, 7 3
USB, 72, 74
VGA, 74
video, 7 4
copying CDs and DVDs, 30
cover
closing, 121
cover release latch, 7 3
opening, 7 5D
Dell
contacting, 137, 139
support policy, 1 3 5
support site, 1 1
Dell Diagnostics, 58
Dell Premier Support 
website, 10
diagnostic lights, 55
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							158Index
158Index
diagnostics
Dell, 58
lights, 5 5
display. See monitor
documentation
End User License 
Agreement, 1 0
ergonomics, 1 0
online, 1 1
Product Information 
Guide, 1 0
regulatory, 1 0
ResourceCD, 9
safety, 1 0
Setup Diagram, 1 0
warranty, 1 0
doors
drive door, removing, 1 1 7
drive door, replacing, 1 1 8
front panel, 7 1
drivers
about, 6 0
identifying, 6 0
drives
doors, 71
hard drive, 9 4
installing CD/DVD, 1 0 7
installing floppy, 1 0 1
installing hard drive, 9 5
problems, 39
RAID, 1 8
removing CD/DVD, 1 0 6
removing floppy, 99
removing hard drive, 9 4
second hard drive, 98
serial ATA, 9 4DVD drive
problems, 40
DVDs
copying, 30
playing, 2 7
DVI
connector, 74
E
e-mail
problems, 41
End User License 
Agreement, 10
ergonomics information, 10
error messages
diagnostic lights, 5 5
problems, 42
F
fans
power supply, 7 4
processor, 7 3
Files and Settings Transfer 
Wizard, 27
floppy drive
installing, 1 0 1
removing, 9 9
H
hard drive
activity light, 7 1
installing, 9 5hard drive (continued)
installing second, 9 8
problems, 41
removing, 9 4
hardware
Dell Diagnostics, 58
drives, RAID configuration, 1 8
Hardware Troubleshooter, 64
headphone
connector, 72
Help and Support Center, 11
help file
Windows Help and Support 
Center, 1 1
hibernate mode, 33-34
Hyper-Threading, 37
I
IEEE 1394
connector,72, 74
problems, 43
installing parts
before you begin, 6 9
recommended tools, 69
turning off your computer, 6 9
Internet
problems, 41
K
keyboard
connector, 74
problems, 44
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							Index159
L
labels
Microsoft Windows, 10
Service Tag, 1 0
lights
diagnostic, 5 5
front of computer, 5 5
hard-drive activity, 7 1
M
media card reader
installing, 103-104
removing, 103
using, 1 5
memory
4-GB configurations, 7 9
DDR2 overview, 7 8
installation guidelines, 7 8
installing, 7 9
problems, 46
removing, 8 1
type supported, 78
messages
error, 4 2
microphone
connector, 7 4
Microsoft Windows label, 10
modem
connector, 7 4
problems, 41monitor
blank, 5 2
clone mode, 18
connect DVI, 1 6 - 1 7
connect TV, 1 6 - 1 7
connect two, 16- 17
connect VGA, 16- 17
display settings, 1 8
extended desktop mode, 18
hard to read, 5 3
problems, 52
motherboard. See system 
board
mouse
connector, 74
problems, 47
N
network
connector, 73
Network Setup Wizard, 3 2
problems, 48
Network Setup Wizard, 32
O
operating system
CD, 12
reinstalling, 1 2
reinstalling Windows XP, 6 4
Operating System CD, 12
overclocking, 37
P
password
clearing, 1 3 4
jumper, 1 3 4
PCI cards
installing, 8 2
removing, 84
PCI Express cards
installing, 8 6
removing, 89
performance
overclocking, 3 7
playing CDs, 27
playing DVDs, 27
power
button, 71
connector, 7 4
conserving, 3 2
hibernate mode, 3 3 - 3 4
managing, 32
options, 33
options, schemes, 33
problems, 48
standby mode, 32
power light
conditions, 48
power options properties, 33
power supply
fans, 7 4
printer
problems, 49
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							160Index
160Index
problems
battery, 3 9
blue screen, 4 5
CD drive, 4 0
CD-RW drive, 40
computer crashes, 4 4 - 4 5
computer stops responding, 44
Dell Diagnostics, 58
diagnostic lights, 5 5
drives, 3 9
DVD drive, 4 0
e-mail, 4 1
error messages, 4 2
general, 4 4
hard drive, 4 1
IEEE 1394, 4 3
Internet, 4 1
keyboard, 44
memory, 46
modem, 41
monitor hard to read, 5 3
monitor is blank, 5 2
mouse, 47
network, 4 8
power, 48
power light conditions, 4 8
printer, 4 9
program crashes, 4 5
program stops responding, 45
programs and Windows 
compatibility, 45
restore to previous state, 6 2
scanner, 5 0
screen hard to read, 5 3
screen is blank, 5 2
software, 45-46
sound and speakers, 5 1
technical support policy, 135problems (continued)
troubleshooting tips, 3 9
video and monitor, 52
volume adjusting, 5 1
processor
fans, 7 3
type, 123
Product Information 
Guide, 10
Program Compatibility 
Wizard, 45
R
RAID
configuring, 1 8
regulatory information, 10
reinstalling
Windows XP, 64
ResourceCD, 9, 61
Dell Diagnostics, 5 8
S
safety instructions, 10
SATA. See serial ATA
scanner
problems, 50
screen. See monitor
serial ATA, 94
Service Tag, 10
settings
system setup, 1 2 7
Setup Diagram, 10software
Hyper-Threading, 3 7
problems, 45-46
sound
problems, 51
volume, 51
sound connectors, 74
speaker
problems, 51
volume, 51
specifications
computer information, 1 2 3
connectors, 1 2 5
controls and lights, 1 2 5
drives, 124
environmental, 1 2 7
expansion bus, 1 2 4
memory, 123
physical, 1 2 7
power, 126
processor, 123
technical, 1 2 3
video, 123
standby mode, 32
support
contacting Dell, 137,  139
policy, 135
support website, 11
system board, 77
system board components, 77
System Restore, 62
system setup, 127
entering, 1 2 8
options, 129
screens, 128
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