Dell Sp2309w Users Guide

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Troubleshooting  
 
SP2309W  Flat Panel Monitor  
   Self - Test  
   Common Problems  
   Product Specific Problems  
   Universal Serial Bus Specific Problems  
   Dell Soundbar Problems  
   Camera Problems  
   
Self - Test  
Your monitor provides a self - test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly 
connected but the monitor screen remains dark, run the monitor self - test by performing the...

 
4. Carefully inspect the screen for abnormalities.   
5. Touch the  shortcut key 4  key on the front panel again. The color of the screen changes to red.   
6. Inspect the display for any abnormalities.    
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.    
The test is complete when the white screen appears. To exit, touch the  shortcut key 4  key again.    
If you do not detect any screen abnormalities upon using the built - in diagnostic tool, the monitor is...

   
Product Specific Problems  
 
 
Universal Serial Bus (USB) Specific Problems  
   
 Problems   l Perform monitor self - test feature check to determine if the scrambled screen appears in self - test mode.    
l Check for bent or broken pins in the video cable connector.    
l Restart the computer  in the  safe mode .    
Safety Related 
Issues Visible signs of 
smoke or sparks l Do not perform any troubleshooting steps.   
l Contact Dell immediately.   
Intermittent 
Problems Monitor malfunctions 
on...

   
Camera Problems   l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.   
l Clean and reseat the audio line - in plug.   
l Test the Soundbar using another audio source (For example: portable CD player, MP3 
player).   
Distorted Sound Computers sound card is used 
as the audio source l Clear any obstructions between the Soundbar and the user.   
l Confirm that the audio line - in plug is completely inserted into the jack of the sound card. 
l Set all Windows volume...

Back to Contents Page  video is not 
synchronized video and 
audio are not 
synchronized Compression  for video in the  Video Recording  settings.
Microphone is 
not working The webcam 
captures video 
but not sound Speak closer to the microphone. 
The integrated microphone is designed to have a wider reception area for recording. it still has its limits. Try moving closer to 
the microphone or ensure that you are within the recording area for the microphone. 
Check if the volume is muted. To enable...