Dell Sas 6ir Manual

Getting Help59
 Dell Marketing and Sales e-mail addresses
[email protected]
 (Asian/Pacific countries only)
[email protected] (Canada only)
 Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can 
go to
support.dell.com, or you can call the automated order-status service. 
A recording prompts you for the information needed...

60Getting Help
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1Call Dell to obtain a Return Material Authorization Number, and write it 
clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your 
region.
2Include a copy of the invoice and a letter describing the reason for the 
return.
3Include a copy of any diagnostic information indicating the tests you have 
run...

Appendix C61
Regulatory Notices
For additional regulatory information, please go to the Regulatory 
Compliance Homepage on www.dell.com at the following location: 
www.dell.com/regulatory_compliance.
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62Appendix C
book.book  Page 62  Monday, September 15, 2008  2:47 PM 

Appendix D63
Corporate Contact Details 
(Taiwan Only)
Pursuant to Article 11 of the Commodity Inspection Act, Dell provides the following corporate 
contact details for the certified entity in Taiwan for the products addressed by this document:
Dell B.V. Taiwan Branch
20/F, No. 218, Sec. 2, Tung Hwa S. Road,
Ta i p e i ,  Ta i w a n
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64Appendix D
book.book  Page 64  Monday, September 15, 2008  2:47 PM 

Glossary65
Glossary
This section defines or identifies technical terms, abbreviations, and acronyms 
used in this document.
A
Adapter
An adapter enables the computer system to access peripheral devices by 
converting the protocol of one bus or interface to another. An adapter may also 
provide specialized function. Adapters may reside on the system board or be an 
add-in card. Other examples of adapters include network and SCSI adapters.
B
BIOS
(Basic Input/Output System) The part of the operating system...

66Glossary
Controller
A chip that controls the transfer of data between the microprocessor and 
memory or between the microprocessor and a peripheral device such as a 
physical disk or the keyboard. In Storage Management, the hardware or logic 
that interacts with storage devices to write and retrieve data and perform storage 
management. RAID controllers perform RAID functions such as striping and 
mirroring to provide data protection.
D
Disk
A non-volatile, randomly addressable, rewriteable mass...

Glossary67
F
Firmware
Software stored in read-only memory (ROM) or Programmable ROM (PROM). 
Firmware is often responsible for the behavior of a system when it is first turned 
on. A typical example would be a monitor program in a system that loads the 
full operating system from disk or from a network and then passes control to the 
operating system.
Flash Memory
Sometimes referred as simply flash, is a compact, solid-state, rewriteable, 
non-volatile memory device that retains its data when the power...

68Glossary
M
MHz
Megahertz or one million cycles per second is a unit of frequency commonly 
used to measure the operating speed of a computer processor or any other 
electronic component.
Mirroring
The process of providing complete redundancy using two physical disks, by 
maintaining an exact copy of one physical disk’s data on the second physical disk. 
If one physical disk fails, the contents of the other physical disk can be used to 
maintain the integrity of the system and to rebuild the failed...