Dell Sas 6ir Manual

Troubleshooting49
Troubleshooting
To get help with problems with your Dell™ Serial-Attached SCSI (SAS) 6/iR 
controller, you can Contact Dell or access the Dell Support website at 
support.dell.com.
BIOS Boot Order
If you intend to boot to the controller, ensure it is set appropriately in the 
systems BIOS boot order. See your system documentation for more 
information.
General Problems
 NOTE: For additional troubleshooting information, see the SAS RAID Storage 
Manager User’s Guide and the OpenManage...

50Troubleshooting
Physical Disk Related Issues
Table 7-2. Physical Disk Issues
Problem Suggested Solution
The system does 
not boot from 
the SAS 6/iR 
controller.Ensure that the boot disk is attached to the controller at the lowest 
ID and check the controller and the physical disk boot order in the 
system BIOS.
NOTE: See your system documentation for information about boot 
device selection.
Physical disk is 
not enumerated 
during POST.
 Go to the Configuration Utility and ensure that the physical...

Troubleshooting51
Configuration Utility Error Messages
 NOTE: These error messages are displayed inside the Configuration Utility. 
Restart your system and retry if you encounter any of these.
 
NOTE: If the error message continues to be displayed even after following the 
steps mentioned in Table 7-3 for the resolution of the error, contact Dell Support for 
advanced troubleshooting. For information on how to contact Dell Technical 
Support, see Getting Help on page 57.
Table 7-3. Configuration Utility...

52Troubleshooting
BIOS Error Messages
Table 7-4. BIOS Error Messages
Message Meaning
Press  to 
Enable BIOSWhen the BIOS is disabled, you are given the option 
to enable it by entering the configuration utility. You 
can change the setting to Enabled in the 
configuration utility.
Adapter at Baseport 
xxxx is not 
responding where xxxx 
is the baseport of 
the controllerIf the controller does not respond for any reason but 
is detected by the BIOS, it displays this warning and 
continues. Shut down the...

Troubleshooting53
Integrated RAID 
exception detected:The BIOS detected an exception with one or more 
RAID virtual disk. For additional troubleshooting 
information, see the error message Volume 
(xx:yy:zzz) is currently in state 
“STATE”.
Volume (xx:yy:zzz) is 
currently in state 
“STATE”Lists the current state of the specified virtual disk 
when it is not optimal. The state may include:
 INACTIVE: The virtual disk is inactive, possibly 
foreign, or could be in any one of the states 
mentioned below....

54Troubleshooting
Adapter removed from 
boot order!An controller that was previously in the boot order 
was not found. It has either been removed from the 
system or moved to a different slot.
Updating Adapter 
List!A new adapter was found for which there is no record. 
A record will be created for it.
Adapter(s) disabled 
by userAn adapter was found, but it has been disabled in the 
Configuration Utility and will not be used by the 
BIOS.
Adapter configuration 
may have changed, 
reconfiguration is...

Updating the Firmware55
Updating the Firmware
Updating the Dell™ Serial-Attached SCSI (SAS) 6/iR controller firmware is 
achieved by flashing the firmware. The firmware can be flashed while the 
controller is in use. The system must be restarted for the changes to the 
firmware to take effect. If there is a failure while flashing the firmware (such 
as a power outage) the controller reverts back to the earlier version of the 
firmware.
 NOTE: If you flash the firmware while using the controller, you may...

56Updating the Firmware
book.book  Page 56  Monday, September 15, 2008  2:47 PM 

Getting Help57
Getting Help
Obtaining Assistance
 CAUTION: If you need to remove the computer cover, first disconnect the 
computer power and modem cables from all electrical outlets.
If you need assistance with a technical problem, perform the following steps:
1
Complete the procedures in the section Troubleshooting Your System of 
your system’s 
Hardware Owner’s Manual.
2Run the system diagnostics and record any information provided. 
3Use Dells extensive suite of online services available at Dell...

58Getting Help
Technical Support and Customer Service
Dells support service is available to answer your questions about Dell™ 
hardware. Our support staff use computer-based diagnostics to provide fast, 
accurate answers. 
To contact Dells support service, see Before You Call on page 60, and then see 
the contact information for your region or go to 
support.dell.com.
Online Services
You can access Dell Support at support.dell.com. Select your region on the 
WELCOME TO DELL SUPPORT page, and fill in the...