Dell Perc 5i User Guide

Troubleshooting39
Device not available atDevice may not be ready at this time. The device will be 
retried. If the problem persists, restart your system.
Spinning up the device! The device currently being scanned is being spun up.
ERROR! Device is  not responding to 
Read Capacity The device did not respond to a read capacity command. 
Contact Dell.
Failed to add device, too many 
devices! Could not allocate resources for additional devices.
ERROR! Adapter Malfunctioning! The adapter did not initialize...

40Troubleshooting
Image not foundCould not locate the image for the Configuration Utility, its 
strings file, or its options file.
Unable to load  LSI Configuration 
Utility Could not load the Configuration Utility. This error usually 
follows one of the four previous messages.
Unable to load LSI  Logic Corp MPT 
BIOS
MRT BIOS Fault  02h encountered at 
adapter PCI (XXh, XXh,XXh)
Fusion-MPT Firmware  fault code 0706hThe controller was downgraded from
 version 10.x version or 
greater to 6.x. Contact...

Updating the Firmware41
Updating the Firmware
Firmware updates to the Dell™ Serial-Attached SCSI (SAS) 5/iR controller is achieved by flashing 
the firmware. The firmware can be flashed while  the controller is in use. The system must be 
restarted for the changes to the firmware to take  effect. If there is a failure while flashing the 
firmware (such as a power outage) the controller re verts back to the earlier version of the firmware.
 NOTE: If you flash the firmware while using the controller, you...

42Updating the Firmware
YD912bk1.book  Page 42  Monday, April 2, 2007  4:39 PM 

Getting Help43
Getting Help
Obtaining Assistance
 CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem 
cables from all electrical outlets.
If you need assistance with a technical  problem, perform the following steps:
1
Complete the procedures in the section Tro ubleshooting Your System of your system’s 
Hardware Owner’s Manual.
2Run the system diagnostics and record any information provided. 
3Use Dells extensive suite of online services available at Dell...

44Getting Help
Online Services
You can access Dell Support at support.dell.com. Select your region on the  WELCOME TO DELL 
SUPPORT  page, and fill in the requested detail s to access help tools and information.
You can learn about Dell products and  services on the following websites:
www.dell.com
www.dell.com/ap 
(Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access...

Getting Help45
Dell Enterprise Training
Dell Enterprise training is available; see www.dell.com/training for more information. This service may not 
be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing  parts, wrong parts, or incorrect billing, contact Dell 
for customer assistance. Have your invoice or pack ing slip available when you call. See the contact 
information for your region.
Product Information
If you need information about additional...

46Getting Help
Before You Call
 NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone 
system direct your call more efficiently.
 
NOTE: See your system’s  Hardware Owner’s Manual  for the telephone numbers and  codes provided to contact 
Dell Support.
If possible, turn on your system before you call Dell fo r technical assistance and call from a telephone at or 
near the system. You may be asked to type some co mmands at the keyboard, relay detailed...

Regulatory Notices47
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, 
that endangers the functioning of radio navigation or other sa fety service or seriously degrades, obstructs, or repeatedly 
interrupts a licensed radio communications service. Radio comm unications services include but are not limited to AM/FM 
commercial broadcast, televisio n, cellular services, radar, air-traffic contro l, pager, and...

48Regulatory Notices
FCC Notices (U.S. Only)
FCC, Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the 
manufacturers instruction manual, may cause  interference with radio and television reception. This equipment has been tested 
and found to comply with the limits  for a Class B digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules.  Operation is subject to the following...