Dell Perc 5i User Guide

							
Troubleshooting39
Device not available atDevice may not be ready at this time. The device will be 
retried. If the problem persists, restart your system.
Spinning up the device! The device currently being scanned is being spun up.
ERROR! Device is  not responding to 
Read Capacity The device did not respond to a read capacity command. 
Contact Dell.
Failed to add device, too many 
devices! Could not allocate resources for additional devices.
ERROR! Adapter Malfunctioning! The adapter did not initialize properly. There may be a 
problem with the adapter configuration. Reload the BIOS 
configuration. Invoke the conf iguration utility again and see 
if the issue persists.
MPT firmware fault The LSI Logic MPT firmware faulted. Contact Dell.
Adapter removed fr om boot order! An controller that was previously  in the boot order was not 
found. It has either been remo ved from the system or moved 
to a different slot.
Updating Adapter List! A new adapter was found for which there is no record. 
A record will be created for it.
Adapter(s) disabled by user An adapter was found, but it has been disabled in the 
Configuration Utility and will  not be used by the BIOS.
Adapter configurat ion may have 
changed, reconfiguration is 
suggested! A controller has been moved or 
reinstalled in the system. Add 
it to the boot order usin g the available resources.
Memory allocation failed The controller could not allocate enough memory to load the 
Configuration Utility, its strings file, or its options file. 
Reboot the system.
Invalid or corrupt image One of the images for the Configuration Utility, its strings 
file, or its options file is corr upt. Reload the BIOS. Reflash the 
firmware.
Image upload failed Could not upload the image for the Configuration Utility, its 
strings file, or its options fil e. Reload the BIOS.Reflash the 
firmware.
Table 6-4. BIOS Error Messages 
(continued)
Message Meaning
YD912bk1.book  Page  39  Monday, April 2, 2007  4:39 PM 
						

							
40Troubleshooting
Image not foundCould not locate the image for the Configuration Utility, its 
strings file, or its options file.
Unable to load  LSI Configuration 
Utility Could not load the Configuration Utility. This error usually 
follows one of the four previous messages.
Unable to load LSI  Logic Corp MPT 
BIOS
MRT BIOS Fault  02h encountered at 
adapter PCI (XXh, XXh,XXh)
Fusion-MPT Firmware  fault code 0706hThe controller was downgraded from
 version 10.x version or 
greater to 6.x. Contact Dell support for assistance.
Table 6-4. BIOS Error Messages 
(continued)
Message Meaning
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Updating the Firmware41
Updating the Firmware
Firmware updates to the Dell™ Serial-Attached SCSI (SAS) 5/iR controller is achieved by flashing 
the firmware. The firmware can be flashed while  the controller is in use. The system must be 
restarted for the changes to the firmware to take  effect. If there is a failure while flashing the 
firmware (such as a power outage) the controller re verts back to the earlier version of the firmware.
 NOTE: If you flash the firmware while using the controller, you may notice temporary degradation in the 
controllers performance.
Firmware Update Utility 
Firmware update utility can be run  from a variety of operating systems. Firmware flash is automated 
and no user intervention is required. You can  obtain firmware flash utility from the 
Dell™ PowerEdge™ Service  and Diagnostic Utilities CD.
Running the firmware update utility from the opera ting system is not supported on Dell Precision 
workstations. You have to perform a manual update.  In the event of new firmware release, check the 
Dell support site at support.dell.com for t he latest firmware updates and the firmware 
update procedure.
 NOTICE: Do not attempt to downgrade the fi rmware from the 10.x version (or higher) to the 6.x version. This 
puts the controller in  a non-functional state.
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42Updating the Firmware
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Getting Help43
Getting Help
Obtaining Assistance
 CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem 
cables from all electrical outlets.
If you need assistance with a technical  problem, perform the following steps:
1
Complete the procedures in the section Tro ubleshooting Your System of your system’s 
Hardware Owner’s Manual.
2Run the system diagnostics and record any information provided. 
3Use Dells extensive suite of online services available at Dell Support at support.dell.com for help 
with installation and troubleshooting procedures.
For more information, see  Online Services on page 44.
4If the preceding steps have not resolved the  problem, call Dell for technical assistance.
 NOTE: Call the support service from a phone near or at  the system so that the support staff can assist you 
with any necessary procedures.
 
NOTE: Dell’s Express Service Code system ma y not be available in all countries.
When prompted by Dells automated telephone syste m, enter your Express Service Code to route the 
call directly to the proper support personnel. If yo u do not have an Express Service Code, open the 
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support serv ice, see Dell Enterprise Training on page 45 and 
Before You Call on page 46.
 NOTE: Some of the following services ar e not always available in all locations outside the continental 
U.S. Call your local Dell  representative for inform ation on availability.
Technical Support and Customer Service
Dells support service is available to answer your que stions about Dell™ hardware. Our support staff use 
computer-based diagnostics to  provide fast, accurate answers. 
To contact Dells support service, see Before  You Call on page 46, and then see the contact 
information for your region or go to 
support.dell.com.
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44Getting Help
Online Services
You can access Dell Support at support.dell.com. Select your region on the  WELCOME TO DELL 
SUPPORT  page, and fill in the requested detail s to access help tools and information.
You can learn about Dell products and  services on the following websites:
www.dell.com
www.dell.com/ap 
(Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the  following websites and e-mail addresses:
 Dell Support websites
support.dell.com
support.jp.dell.com
 (Japan only)
support.euro.dell.com (Europe only)
 Dell Support e-mail addresses [email protected]
[email protected] 
[email protected] (Latin Amer ica and Caribbean countries only)
[email protected]
 (Asian/Pacific countries only)
 Dell Marketing and Sales e-mail addresses [email protected]
 (Asian/Pacific countries only)
[email protected] (Canada only)
 Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
Automated Order-Status Service
To check on the status of any Dell produc ts that you have ordered, you can go to support.dell.com, or you 
can call the automated order-status service. A recor ding prompts you for the information needed to locate 
and report on your order. See the  contact information for your region.
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Getting Help45
Dell Enterprise Training
Dell Enterprise training is available; see www.dell.com/training for more information. This service may not 
be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing  parts, wrong parts, or incorrect billing, contact Dell 
for customer assistance. Have your invoice or pack ing slip available when you call. See the contact 
information for your region.
Product Information
If you need information about additional products availa ble from Dell, or if you would like to place an order, 
visit the Dell website at 
www.dell.com. For the telephone number to call to speak to a sales specialist, see 
the contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1Call Dell to obtain a Return Material Authorizat ion Number, and write it clearly and prominently on 
the outside of the box.
For the telephone number to call, see th e contact information for your region.
2Include a copy of the invoice and a letter describing the reason for the return.
3Include a copy of any diagnostic information indicating the tests you have run and any error messages 
reported by the system diagnostics.
4Include any accessories that belong with the item(s)  being returned (such as power cables, media such 
as CDs and diskettes, and guides) if the return is for credit.
5Pack the equipment to be returned in th e original (or equivalent) packing materials.
You are responsible for paying shipping expenses.  You are also responsible for insuring any product 
returned, and you assume the risk  of loss during shipment to Dell. Collect-on-delivery (C.O.D.) 
packages are not accepted.
Returns that are missing any of the preceding require ments will be refused at our receiving dock and 
returned to you.
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46Getting Help
Before You Call
 NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone 
system direct your call more efficiently.
 
NOTE: See your system’s  Hardware Owner’s Manual  for the telephone numbers and  codes provided to contact 
Dell Support.
If possible, turn on your system before you call Dell fo r technical assistance and call from a telephone at or 
near the system. You may be asked to type some co mmands at the keyboard, relay detailed information 
during operations, or try other troubleshooting steps  possible only at the system itself. Ensure that the 
system documentation is available. 
 CAUTION: Before servicing any components in side your system, see your Product Information Guide  for 
important safety information.
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Regulatory Notices47
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, 
that endangers the functioning of radio navigation or other sa fety service or seriously degrades, obstructs, or repeatedly 
interrupts a licensed radio communications service. Radio comm unications services include but are not limited to AM/FM 
commercial broadcast, televisio n, cellular services, radar, air-traffic contro l, pager, and Personal Communication Services (PC S). 
These licensed services, along with unintentional radiators such  as digital devices, including computer systems, contribute to the 
electromagnetic environment. 
Electromagnetic Compatibility (EMC) is the ability of items of  electronic equipment to function properly together in the 
electronic environment. While this comput er system has been designed and determined to be compliant with regulatory 
agency limits for EMI, there is no guarantee  that interference will not occur in a particular installation. If this equipment d oes 
cause interference with radio communications services, which ca n be determined by turning the equipment off and on, you 
are encouraged to try to correct the interferen ce by one or more of the following measures:
 Reorient the receiving antenna.
 Relocate the computer with respect to the receiver.
 Move the computer away from the receiver.
 Plug the computer into a different outlet so that the co mputer and the receiver are on different branch circuits.
If necessary, contact Dell™ Support or an experienced  radio/television technician for additional suggestions.
Dell™ products are designed, tested, an d classified for their intended electroma gnetic environment. These electromagnetic 
environment classifications generally refe r to the following harmonized definitions:
 Class A  is typically for business environments. Class B produc ts may also be utilized in a Class A environment.
 Class B  is typically for residential environments. Class A product s should not be utilized in a Class B environment.
Information Technology Equipment (ITE),  including peripherals, expansion cards, printers, input/output (I/O) devices, 
monitors, and so on, that are integrated  into or connected to the system should  match the electromagnetic environment 
classification of the computer system.
A Notice about Shielded Signal Cables:  Use only shielded cables for connecting pe ripherals to any Dell™ device to reduce 
the possibility of interference with ra dio communications services. Using shielded  cables ensures that you maintain the 
appropriate EMC classification for the intended environment. Fo r parallel printers, a cable is available from Dell™. If you 
prefer, you can order a cable from Dell™  on the World Wide Web at www.dell.com.
Dell has determined th at this product is a Class B harmonized product. The following sections provide country-specific 
EMC/EMI or product safety information.
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48Regulatory Notices
FCC Notices (U.S. Only)
FCC, Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the 
manufacturers instruction manual, may cause  interference with radio and television reception. This equipment has been tested 
and found to comply with the limits  for a Class B digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules.  Operation is subject to the following two conditions:
1This device may not caus e harmful interference.
2This device must accept an y interference received, incl uding interference that may cause undesired operation.
 NOTICE: The FCC regulations provide that changes  or modifications not expressly approved by Dell™ Inc. could void you\
r 
authority to operate this equipment.
These limits are designed to provide reasonable protection again st harmful interference in a residential installation. However,  there 
is no guarantee that interference will no t occur in a particular installation. If this equipment does cause harmful interferenc e with 
radio or television reception, which can be  determined by turning the equipment off and on, you are en couraged to try to correct 
the interference by one or more of the following measures: 
 Reorient the receiving antenna.
 Relocate the system with  respect to the receiver.
 Move the system away from the receiver.
 Plug the system into a different outlet so that the syste m and the receiver are on different branch circuits.
If necessary, consult a representative of Dell™ Inc. or an ex perienced radio/television technician for additional suggestions. 
The following information is provided on the device or devices cove red in this document in compliance with FCC regulations:
 Product name:  Dell™ SAS 5/iR Adapter
 Company name:  Dell™ Inc.
Worldwide Regulatory Complian ce & Environmental Affairs
One Dell™ Way
Round Rock, Texas 78682 USA
512-338-4400
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