Dell Lto5 Manual

LTO-5 Tape Drive User’s Guide57
Chapter 6
Troubleshooting Guide
This chapter provides best-practice installation guidelines for getting the 
most out of your LTO-5 Tape Drive and troubleshooting information you can 
use to identify and resolve tape drive problems.
Topics covered in this chapter are:
•Installation Best Practices
•Troubleshooting Suggestions on page 58
Installation Best Practices
Following SCSI Best 
Practices
Always follow SCSI best practices when installing an LTO-5 Half-Height Tape...

Chapter 6  Troubleshooting Guide
Troubleshooting Suggestions
58LTO-5 Tape Drive User’s Guide
HBA Preinstallation 
Checks
Before installing the HBA, check and record your current system 
configuration. For example: 
Refer to your operating system documentation for specific information 
on reviewing your system configuration. 
After installing the SCSI HBA, restart the system. Then, ensure that the 
operating system recognizes the HBA and that there are no conflicts 
with other adapters. 
Troubleshooting...

Chapter 6  Troubleshooting Guide
Troubleshooting Suggestions
LTO-5 Tape Drive User’s Guide59
2Has the system booted? If not, check that all hard disks are correctly 
seated in the hard disk bay and then check the cabling between the 
disks and the SAS controller.
3Does an error appear during the boot sequence about a change to 
the RAID configuration? This error only appears if you have used the 
supplied cable to replace an existing SAS cable. Check the cabling 
between the disks and the SAS controller....

Chapter 6  Troubleshooting Guide
Troubleshooting Suggestions
60LTO-5 Tape Drive User’s Guide
Are you using new cartridges or a different brand of 
cartridge? Have you been using the particular cartridge for a 
very long time?
The problem could lie with the cartridge:
1Check through the Chapter 3, Operation
 and table 3 on page 31.
2Check that you are using an Ultrium cartridge. Compatible media 
can be recognized by the Ultrium logo, which is the same as the 
logo on the front of your drive.
3Use the...

Chapter 6  Troubleshooting Guide
Troubleshooting Suggestions
LTO-5 Tape Drive User’s Guide61
Has the drive been moved recently? Have any cables been 
disconnected and reconnected? Has the environment 
changed—unusually hot, cold, damp or dry? Has there been 
dust or dirt near the drive. Have reasonable precautions 
against static been taken?
The problem could lie with the drive:
1Check the cables and connectors.
2Clean the tape heads with the cleaning cartridge.
3If the problem persists, check the...

Chapter 6  Troubleshooting Guide
Understanding LED Sequences
62LTO-5 Tape Drive User’s Guide
Understanding LED Sequences
As shown in figure 18 (half-height) and figure 19 (full-height), the LTO-5 
Tape Drive front panel display has five LED indicators that reflect the 
operating condition of the drive:
The LEDs are either on steady or blinking at different rates in various 
combinations to indicate the various drive conditions as shown in table 
12.
Note:The tape drive LED table below (table 12) does not...

Chapter 6  Troubleshooting Guide
Understanding LED Sequences
LTO-5 Tape Drive User’s Guide63
Figure 19  Front Panel Display 
(Full-Height)
Cartridge doorEject button
Emergency reset button
Ready LED
Ta p e  L E D Drive LED
Clean LED
Encryption LED 

Chapter 6  Troubleshooting Guide
Understanding LED Sequences
64LTO-5 Tape Drive User’s Guide
Table 12  Tape Drive LED 
Sequences
LED Sequence 
(Half-Height)LED 
Sequence 
(Full-Height) Cause Action Required
All LEDs OFF
 
All LEDs OFFDrive may not have power, may 
be faulty or may have been 
power cycled or reset during a 
firmware upgrade.Make sure the drive is 
switched on. The power on/
off switch on an external 
drive incorporates a green 
LED.
Check the power cord 
connection and replace the 
cable...

Chapter 6  Troubleshooting Guide
Understanding LED Sequences
LTO-5 Tape Drive User’s Guide65
Ready is ON.
 
Ready is ON.The drive is ready for 
operation.None. This is normal.
Ready FLASHES.
 
Ready 
FLASHES.The drive is carrying out a 
normal activity (read, write).None.
If the drive is upgrading 
firmware, do not reset or 
power cycle it.
Ready FLASHES 
fast.
 
Ready 
FLASHES fast.The drive is downloading 
firmware.None.
Do not reset or power cycle 
the drive. LED Sequence 
(Half-Height)LED 
Sequence...

Chapter 6  Troubleshooting Guide
Understanding LED Sequences
66LTO-5 Tape Drive User’s Guide
Ready is OFF, 
others are ON
 
Ready is OFF, 
others are ONFirmware is being 
reprogrammed.None. Do not reset or power 
cycle the drive.
Clean FLASHES
 
Clean 
FLASHESThe drive requires cleaning. Load the Ultrium cleaning 
cartridge, see Cleaning the 
Ta p e  D r i v e on page 34.
If the Clean LED is still 
flashing when you load a 
new or known good data 
cartridge after cleaning, call 
for service.
Ready...