Dell Inspiron 3700 Troubleshooting Guide

support.dell.comGetting Help 5-1
	

	
This chapter describes the tools Dell provides to help you when you have a problem 
with your computer. It also tells you when and how to call Dell for technical or         
customer assistance. 
	
				
If you need assistance with a technical problem, perform the following steps:
1. Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.”
2. Run the Dell Diagnostics as described in “Running the Dell Diagnostics”...

5-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide
	
Dell provides a number of tools to assist you. These tools are described in the          
following subsections.
NOTE: Some of the following tools are not always available in all locations outside   
the continental U.S. Please call your local Dell representative for information on 
availabilit y.
2
2	
2!
The Internet is your most powerful tool for obtaining information about your computer 
and other Dell products....

support.dell.comGetting Help 5-3

Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as 
user: anonymous, and use your e-mail address as your password. 

Electronic Support Service
[email protected] 
[email protected] (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)

Electronic Quote Service
[email protected]
[email protected] (for Asian/Pacific countries only)

Electronic Information Service
[email protected]
*
#	

Dell’s automated technical support...

5-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide
*$

##$
You can call this automated ser vice to check on the status of any Dell products that 
you have ordered. A recording prompts you for the information needed to locate and 
report on your order. For the telephone number to call, refer to “Dell Contact        
Numbers” found later in this chapter. 

	
##	

Dell’s industr y-leading hardware technical-support ser vice is available 24 hours a day,...

support.dell.comGetting Help 5-5

	
	!	
			


Dell’s technical support staff will work with you to solve any problem you may have 
with your computer. Sometimes, though, a part needs to be returned to Dell for repair 
or credit. Use the following procedure to prepare all items being returned:
1. Call Dell to obtain an authorization number, and write it clearly and prominently 
on the outside of the box.
For the telephone number to call, refer to “Dell Contact Numbers”...

5-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide

&	
 
+
Name: ______________________________________________________________Date:  ______________________
Address: ________________________________________________________Phone number:  _________________
Ser vice tag (bar code on the back of the computer):  _________________________________________________
Express Ser vice Code:  ___________________________________________________________________________
Return...

support.dell.comGetting Help 5-7
	


	$													
When you need to contact Dell, use the telephone numbers and codes provided        
in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make           
long-distance and international calls. Table 5-2 provides local telephone numbers, area 
codes, and toll-free numbers, if applicable, for each department or service available in 
various countries around the world. If you are making a direct-dialed call to a location...

5-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide

	








	







 


 



Australia (Sydney) 0011 61 2
Austria (Vienna) 900 43 1
Belgium (Brussels) 00 32 2
Brunei—673—
Canada (North York, Ontario) 011—Not required
Chile (Santiago)—56 2
China (Xiamen)—86 592
Czech Republic (Prague) 00 420 2
Denmark (Horsholm) 009 45 Not required
Finland (Helsinki) 990 358 9
France (Paris) (Montpellier) 00 33 (1) (4)
Germany...

support.dell.comGetting Help 5-9
Sweden (Upplands Vasby) 009 46 8
Switzerland (Geneva) 00 41 22
Ta i w a n 0 0 2 8 8 6—
Thailand 001 66—
U.K. (Bracknell) 010 44 1344
U.S.A. (Austin, Texas) 011 1 Not required 
	







	


	







 


 













	


 







 

 



Australia
(Sydney)Customer Technical Support. . . . . . . . . . . . ....

5-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide
Belgium*(Brussels)Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02  . . . . . . . . . . . . . .  481 92 88
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02  . . . . . . . . . . . . . .  481 91 19
Home/Small Business Sales  . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 0800 16884
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02  . . . . . . . . ....