Dell In2020 Users Guide

							   
Product - Specific Problems  
 
 l Perform monitor self - test feature check to determine if the intermittent problem occurs in self
mode.    
Missing Color Picture lacks color l Perform monitor self - test feature check.  
l Ensure that the video cable connecting the monitor to the computer is connected properly and is 
secure.  
l Check for bent or broken pins in the video cable connector.  
Wrong Color Picture color is not good l Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the 
application.   
l Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings 
OSD if the Color Management is turned off.  
l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.  
Image retention  from a static 
image left on the monitor for a 
long period of time Faint shadow from the static image 
displayed appears on the screen l Use the Power Management feature to turn off the monitor at all times when not in use
information, see  Power Management Modes ).  
l Alternatively, use a dynamically changing screensaver.    
SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
Screen image is too small Image is centered on screen, but 
does not fill entire viewing area l Perform monitor reset on Factory Reset    
Cannot adjust the monitor with 
the buttons on the front panel OSD does not appear on the 
screen l Turn the monitor off and unplug the power cord and then plug back and power on    
No Input Signal when user 
controls pressed No picture, the LED light is 
amber. When control button is 
pressed, the message  No VGA 
cableor  No DVI - D cable  will 
appear.  l Check the signal source. Ensure that the computer is not in power saving by moving the mouse 
or pressing any key on the keyboard.    
l Check whether the signal cable is plugged in and seated properly.  Re - plug the signal cable if 
necessary.    
l Re - boot the computer or video player.    
The monitor will not fill the entire 
screen. The picture does not fill the 
height or width of the screen. l Due to the non - standard formats of DVDs, the monitor may not show the full screen pictures. 
COMMON SYMPTOMS   WHAT YOU EXPERIENCE   POSSIBLE SOLUTIONS  
No Sound Soundbar has power  -  power 
indicator is on. l Plug the audio line - in cable into the computers audio out jack.   
l Set all Windows volume controls to their maximum.   
l Play some audio content on the computer (i.e., audio CD, or MP3).   
l Turn the volume up.   
l Clean and reseat the audio line - in plug.   
l Test the Soundbar using another audio source (i.e., portable CD player).   
Distorted Sound Computers sound card is used 
as the audio source. l Clear any obstructions between the Soundbar and the user.   
l Confirm that the audio line - in plug is completely inserted into the jack of the sound card. 
l Set all Windows volume controls to their midpoints.   
l Decrease the volume of the audio application.   
l Turn the volume down.   
l Clean and reseat the audio line - in plug.   
l Troubleshoot the computers sound card.   
l Test the Soundbar using another audio source (i.e., portable CD player).   
Distorted Sound Other audio source is used. l Clear any obstructions between the Soundbar and the user.   
l Confirm that the audio line - in plug is completely inserted into the jack of the audio source. 
l Decrease the volume of the audio source.   
l Turn the volume down.   
l Clean and reseat the audio line - in plug.   
Unbalanced Sound Output Sound from only one side of 
Soundbar l Clear any obstructions between the Soundbar and the user.   
l Confirm that the audio line - in plug is completely inserted into the jack of the sound card or audio 
source.   
l Set all Windows audio balance controls (L - R) to their midpoints.   
l Clean and reseat the audio line - in plug.   
l Troubleshoot the computers sound card.   
l Test the Soundbar using another audio source (i.e., portable CD player).   
Low Volume Volume is too low l Clear any obstructions between the Soundbar and the user.     
						

							   
   
Back to Contents Page   l Turn the volume up to its maximum level.   
l Set all Windows volume controls to their maximum.   
l Increase the volume of the audio application.   
l Test the Soundbar using another audio source (i.e., portable CD player).