Dell E1912h Users Guide

							   
Product Specific Problems  
 Problems   l Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color 
Settings OSD if the Color Management is turned off.  
l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.   
Image retention from a static 
image left on the monitor for a 
long period of time Faint shadow from the static 
image displayed appears on 
the screen l Use the Power Management feature to turn off the monitor at all times when not in use  
(for more information, see  Power Management Modes ).  
l Alternatively, use a dynamically changing screensaver.    
Specific Symptoms What You Experience Possible Solutions
Screen image is too small Image is centered on screen, 
but does not fill entire viewing 
area l R eset the monitor to Factory Settings .  
Cannot adjust the monitor with 
the buttons on the front panel OSD does not appear on the 
screen l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor .   
l Check if the OSD menu is locked. If yes, press and hold   key for 10 seconds to 
unlock. See  Menu Lock .   
No Input Signal when user 
controls are pressed No picture, the LED light is 
blue. When you press up, 
down or Menu key, the 
message  No input signal will 
appear.   l Check the signal source. Ensure the computer is not in the power saving mode by 
moving the mouse or pressing any key on the keyboard.    
l Check whether the signal cable is plugged in properly. Re - plug the signal cable if 
necessary.    
l Reset the computer or video player.    
The picture does not fill the 
entire screen The picture cannot fill the 
height or width of the screen l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full 
screen.   
l Run the built - in diagnostics.   
Common Symptoms   What You Experience   Possible Solutions  
No sound for system where 
the Soundbar draws power 
from an AC adapter No power to Soundbar  -  the 
power indicator is off  l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if 
the power indicator (green LED) on the front of the Soundbar is illuminated.   
l Confirm that the power cable from the Soundbar is plugged into the adapter.   
No Sound Soundbar has power  -  power 
indicator is on l Plug the audio line - in cable into the computers audio out jack.   
l Set all volume controls to their maximum and ensure that the mute option is not 
enabled.   
l Play some audio content on the computer (example, audio CD, or MP3).   
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.   
l Clean and reseat the audio line - in plug.   
l Test the Soundbar using another audio source (For example: portable CD player, MP3 
player).   
Distorted Sound Computers sound card is used 
as the audio source l Clear any obstructions between the Soundbar and the user.   
l Confirm that the audio line - in plug is completely inserted into the jack of the sound card. 
l Set all Windows volume controls to their midpoints.   
l Decrease the volume of the audio application.   
l Turn the Power/Volume knob on the Soundbar counter - clockwise to a lower volume 
setting.   
l Clean and reseat the audio line - in plug.   
l Troubleshoot the computers sound card.   
l Test the Soundbar using another audio source (For example: portable CD player, MP3 
player).   
l Avoid using an audio cable extension or audio jack converter.   
Distorted Sound Other audio source is used l Clear any obstructions between the Soundbar and the user.   
l Confirm that the audio line - in plug is completely inserted into the jack of the audio 
source.   
l Decrease the volume of the audio source.   
l Turn the Power/Volume knob on the Soundbar counter - clockwise to a lower volume 
setting.   
l Clean and reseat the audio line - in plug.   
Unbalanced Sound Output Sound from only one side of 
Soundbar l Clear any obstructions between the Soundbar and the user.   
l Confirm that the audio line - in plug is completely inserted into the jack of the sound card 
or audio source.   
l Set all Windows audio balance controls (L - R) to their midpoints.   
l Clean and reseat the audio line - in plug.   
l Troubleshoot the computers sound card.   
l Test the Soundbar using another audio source (For example: portable CD player, MP3 
player).   
Low Volume Volume is too low l Clear any obstructions between the Soundbar and the user.   
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume 
setting.   
l Set all Windows volume controls to their maximum.   
l Increase the volume of the audio application.   
l Test the Soundbar using another audio source (For example: portable CD player, MP3 
player)     
						

							   
Back to Contents Page