Dell E1912h Users Guide

							See  Solving Problems  for more information.  
PowerNap Software  
The PowerNap software comes in the CD that shipped with the monitor you have just purchased.  
This software provides Power Saving mode with your Monitor. The Power Saving mode allows user to select either Screen dim or  Sleep when your PC 
goes to the screen saver mode.  
 
1. Screen dim  -  monitor dims to minimum brightness level when the PC is in the screen saver mode.  
 
2. Sleep  -  monitor goes into the sleep mode when the PC is in the screen saver mode.  
 
 
The PowerNap software provides an option to check if there is a new update.  Please check periodically if there is a new update for your software.  
 
The latest version of the PowerNap Software can be downloaded from Dell ’ s website.     
Activate the computer and wake up the monitor to gain access to the  OSD .
 
 
If you press any button other than the power button the following messages will appear depending on the selected input:
 
If VGA cable is not connected, a floating dialog box as shown below appears. The monitor will enter  Power Save Mode after 5 minutes  if left at this state. 
 
NOTE:  After installation, one desktop shortcut and one shortcut under Start for PowerNap are created.  
OS support: Windows XP (32 and 64 bitsyf9LVWDDQGELWV\f,  Windows 7 (32 and 64 bitsyf  
Video interface support: VGA and DVI only.    
						

							Steps to download software:  
1. Go to  http://www.support.dell.com    
2. Select  “ Monitor Drivers ”   under  “ Drivers and downloads ”   tab   
3. Select your Monitor Model  –   PowerNap Application   
4. Download and install application   
   
Setting the Maximum Resolution  
To set the Maximum resolution for the monitor:  
Windows XP:  
1. Right - click on the desktop and select  Properties .   
2. Select the  Settings  tab.   
3. Set the screen resolution to  1366 x 768 .   
4. Click  OK .   
Windows Vista ®  or Windows ®  7:  
1. Right - click on the desktop and select  Personalization .   
2. Click  Change Display Settings .   
3. Move the slider - bar to the right by pressing and holding left - mouse button and adjust the screen resolution to  1366 x 768 .   
4. Click  OK .   
If you do not see 1366 x 768 as an option, you may need to update your graphics card driver. Depending on your computer, complete one of the following 
procedures:  
l If you have a Dell desktop or portable computer: 
Go to  support.dell.com , enter your service tag, and download the latest driver for your graphics card.   
l If you are using a non - Dell computer (portable or desktop):
Go to the support site for your computer and download the latest graphic drivers.   
Go to your graphics card website and download the latest graphic drivers.   
Using the Dell Soundbar  
The Dell Soundbar is a stereo two channel system, mountable on Dell Flat Panel Displays.  The Soundbar has a rotary volume and on/off control to adjust the 
overall system level, a LED for power indication, and two audio headset jacks.  
 
   
Using the Tilt  
Tilt  1. Attach mechanism 
2.  Headphone connectors 
3.  Power indicator 
4.  Power/Volume control  
						

							With the stand assembly, you can tilt the monitor for the most comfortable viewing angle.  
 
Back to Contents Page    NOTE:  The stand base is detached when the monitor is shipped from the factory.   
						

							Back to Contents Page   
Setting Up Your Monitor   
 
E1912H  monitor   
Setting the display resolution to  1366 x 768 ( Maximum)  
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 1366 x 768 pixels by performing the 
following steps:  
In Windows XP:  
1. Right - click on the desktop and click  Properties .  
2. Select the  Settings  tab.  
3. Move the slider - bar to the right by pressing and holding the left - mouse button and adjust the screen resolution to  1366 x 768 .  
4. Click  OK .  
In Windows Vista ®  or Windows ®  7:  
1. Right - click on the desktop and click  Personalization .  
2. Click  Change Display Settings .  
3. Move the slider - bar to the right by pressing and holding the left - mouse button and adjust the screen resolution to  1366 x 768 .  
4. Click  OK .  
    If you do not see  1366 x 768  as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the 
computer system you are using, and follow the provided   
1:   
2:   
Back to Contents Page     
						

							 E1912H  
Information in this document is subject to change without notice.  
2011 .  
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.   is strictly forbidden.  
Trademarks used in this text:  Dell  and the  DELL  logo are trademarks of Dell Inc.;   Microsoft and Windows  are either registered trademarks or trademarks of Microsoft Corporation in 
the United States and/or other countries. ENERGY STAR  is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined 
that this product meets the ENERGY STAR guidelines for energy efficiency.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any 
proprietary interest in trademarks and trade names other than its own.  
Model E1912Hf/E1912Hc   
 
April  2011  Rev. A01  Users Guide  
 
Setting the display resolution to 1366 x 768 (Maximum)  
     
						

							Back to Contents Page    
 
Setting Up the Monitor   
E1912H  Monitor Users Guide  
   Attaching the Stand  
   Connecting Your Monitor  
   Removing the Stand    
   Attaching the Dell Soundbar (Optional)  
   
Attaching the Stand  
1. Assemble the stand riser to stand base.   
 
2. Attach the stand assembly to the monitor:  
 
Connecting Your Monitor  NOTE:  The stand base is detached when the monitor is shipped from the factory.
a. Place the monitor stand base on a stable table top.
b. Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place.
a. Place the monitor on a soft cloth or cushion near the edge of desk.
b. Align the stand assembly bracket to the monitor groove.
c. Insert the bracket towards monitor until it locks in place.   
						

							To connect your monitor to the computer:  
1. Turn off your computer and disconnect the power cable. 
2. Connect the blue display connector cable to the corresponding video port on the back of your computer.    
Connecting the Blue VGA Cable  
 
Removing the Monitor Stand   
Attaching the Dell Soundbar  
 
To attach the soundbar:   WARNING:  Before you begin any of the procedures in this section, follow the  Safety Instructions .  
CAUTION: The graphics are used for the purpose of illustration only. Appearance on the computer may vary.
 
     
After placing the monitor panel on a soft cloth or cushion, complete the following steps to remove the base:
1. Use a long screwdriver to push the release latch located in a hole just above the stand.  
2. Once the latch is released, remove the base away from the monitor. 
CAUTION:  Do not use with any device other than the Dell Soundbar.   
						

							Back to Contents Page    1.  Working from the back of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
2.  Slide the Soundbar to the left until it snaps into place.
3.  Connect the Soundbar with the DC power connector from the Soundbar Power Adapter.
4.  Insert the mini stereo plug from the back of the Soundbar into the computers audio output jack.  
						

							Back to Contents Page    
 
Troubleshooting  
 
E1912H  monitor   
   Self - Test  
   Built - in Diagnostics  
   Common Problems  
   Product Specific Problems  
   Soundbar Problems  
   
Self - Test  
Your monitor provides a self - test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly 
connected but the monitor screen remains dark, run the monitor self - test by performing the following steps:   
1. Turn off both your computer and the monitor.   
2. Unplug the video cable from the back of the computer. To ensure proper Self - Test operation, remove both Digital (white connector) and the Analog (blue 
connector) cables from the back of computer.   
3. Turn on the monitor. 
   
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter  Power Save Mode 
after 5 minutes  if left at this state.   
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.   
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning 
properly.  
Built - in Diagnostics  
Your monitor has a built - in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or 
with your computer and video card.  
 
To run the built - in diagnostics:  WARNING:  Before you begin any of the procedures in this section, follow the  Safety Instructions .  
The floating dialog box should appear on - screen (against a black background) if the monitor cannot sense a video signal and is working correctly. 
While in self - test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll 
through the screen. 
NOTE:  Self - test feature check is not available for S - Video, Composite, and Component video modes .  
NOTE:  You can run the built - in diagnostics only when the video cable is unplugged and the monitor is in  self - test mode .  
						

							1. Ensure that the screen is clean (no dust particles on the surface of the screen).   
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self - test mode.   
3. Press and hold the  Button 1  and  Button 4  on the front panel simultaneously for 2 seconds. A gray screen appears.   
4. Carefully inspect the screen for abnormalities.   
5. Press the  Button 4  on the front panel again. The color of the screen changes to red.   
6. Inspect the display for any abnormalities.   
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.   
The test is complete when the white screen appears. To exit, press the  Button 4  again.   
If you do not detect any screen abnormalities upon using the built - in diagnostic tool, the monitor is functioning properly. Check the video card and computer.  
Common Problems  
The following table contains general information about common monitor problems you might encounter and the possible solutions.   
Common Symptoms   What You Experience   Possible Solutions  
No Video/Power LED off No picture l Ensure that the video cable connecting the monitor and the computer is properly 
connected and secure.  
l Verify that the power outlet is functioning properly using any other electrical equipment.  
l Ensure that the power button is depressed fully .    
No Video/Power LED on No picture or no brightness l Increase brightness & contrast controls via OSD.  
l Perform monitor self - test feature check.  
l Check for bent or broken pins in the video cable connector.    
l Run the built - in diagnostics.   
Poor Focus Picture is fuzzy, blurry, or 
ghosting l Perform Auto Adjust via OSD.  
l Adjust the Phase and Pixel Clock controls via OSD.  
l Eliminate video extension cables.  
l R eset the monitor to Factory Settings.    
l Change the video  resolution to the correct aspect ratio (16:9).    
Shaky/Jittery Video Wavy picture or fine movement l Perform Auto Adjust via OSD.  
l Adjust the Phase and Pixel Clock controls via OSD.  
l R eset the monitor to Factory Settings.  
l Check environmental factors.  
l Relocate the monitor and test in another room.    
Missing Pixels LCD screen has spots l Cycle power on - off.  
l Pixel that is permanently off is a natural defect that can occur in LCD technology .    
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: 
support.dell.com .  
Stuck - on Pixels LCD screen has bright spots l Cycle power on - off.  
l Pixel that is permanently off is a natural defect that can occur in LCD technology .    
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: 
support.dell.com .  
Brightness Problems Picture too dim or too bright l Reset the monitor to Factory Settings.  
l Auto Adjust via OSD.  
l Adjust brightness & contrast controls via OSD.    
Geometric Distortion Screen not centered correctly l Reset the  monitor to Factory Settings.  
l Auto Adjust via OSD.  
l Adjust brightness & contrast controls via OSD.    
Horizontal/Vertical Lines Screen has one or more lines l Reset the monitor to Factory Settings.  
l Perform Auto Adjust via OSD.    
l Adjust Phase and Pixel Clock controls via OSD.  
l Perform monitor self - test feature check and determine if these lines are also in self - test 
mode.  
l Check for bent or broken pins in the video cable connector.    
Synchronization Problems Screen is scrambled or appears 
torn l Reset the monitor to Factory Settings.  
l Perform Auto Adjust via OSD.  
l Adjust Phase and Pixel Clock controls via OSD.  
l Perform monitor self - test feature check to determine if the scrambled screen appears in 
self - test mode.  
l Check for bent or broken pins in the video cable connector.  
l Restart the computer  in the  safe mode .    
Safety - Related Issues Visible signs of smoke or 
sparks l Do not perform any troubleshooting steps.  
l Contact Dell immediately.   
Intermittent Problems Monitor malfunctions on & off l Ensure that the video cable connecting the monitor to the computer is connected 
properly and is secure.  
l Reset the monitor to Factory Settings.  
l Perform monitor self - test feature check to determine if the intermittent problem occurs in 
self - test mode.    
Missing Color Picture missing color l Perform monitor self - test feature check.  
l Ensure that the video cable connecting the monitor to the computer is connected 
properly and is secure.  
l Check for bent or broken pins in the video cable connector.  
Wrong Color Picture color not good l Change the Color Setting Mode in the Color Settings OSD to Graphics or Video 
depending on the application.