Dell D630 Manual

Specifications191
Altitude (maximum):
Operating–15.2 to 3048 m (–50 to 10,000 ft)
Storage–15.2 to 10,668 m (–50 to 35,000 ft)
Airborne contaminant level 
G2 or lower as defined by ISA-S71.04-1985
Environmental (continued) 

192Specifications 

Getting Help193
20
Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the 
following steps to diagnose and troubleshoot the problem:
1
See Troubleshooting on page 99 for information and procedures that 
pertain to the problem your computer is experiencing.
2See Dell Diagnostics on page 101 for procedures on how to run Dell 
Diagnostics.
3Fill out the Diagnostics Checklist on page 198.
4Use Dells extensive suite of online services available at Dell Support...

194Getting Help
Technical Support and Customer Service
Dells support service is available to answer your questions about Dell™ 
hardware. Our support staff uses computer-based diagnostics to provide fast, 
accurate answers.
To contact Dells support service, see Before You Call on page 196, and then 
see the contact information for your region or go to support.dell.com.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and 
support associate to access your computer through...

Getting Help195
[email protected] (Latin America and Caribbean countries only)
[email protected]
 (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
[email protected]
 (Asian/Pacific countries only)
[email protected] (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
AutoTech Service
Dells automated support service—AutoTech—provides recorded answers to 
the questions most...

196Getting Help
Product Information
If you need information about additional products available from Dell, or if 
you would like to place an order, visit the Dell website at www.dell.com. For 
the telephone number to call for your region or to speak to a sales specialist, 
see Contacting Dell on page 199.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it...

Getting Help197
Remember to fill out the Diagnostics Checklist (see Diagnostics Checklist 
on page 198). If possible, turn on your computer before you call Dell for 
assistance and call from a telephone at or near the computer. You may be 
asked to type some commands at the keyboard, relay detailed information 
during operations, or try other troubleshooting steps possible only at the 
computer itself. Ensure that the computer documentation is available. 
 CAUTION: Before working inside your computer,...

198Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the 
system’s start-up files. If the computer...

Getting Help199
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
 NOTE: If you do not have an active Internet connection, you can find contact 
information on your purchase invoice, packing slip, bill, or Dell product catalog. 
Dell provides several online and telephone-based support and service options. 
Availability varies by country and product, and some services may not be 
available in your area. To contact Dell for sales, technical support, or 
customer service...

200Getting Help