Dell D630 Manual

Troubleshooting111
DRIVE NOT READY—The operation requires a hard drive in the bay before it can 
continue. Install a hard drive in the hard drive bay (see Drive Problems on 
page 106).
ERROR READING PCMCIA CARD—The computer cannot identify the PC Card. 
Reinsert the card or try another PC Card (see Installing a PC Card or 
ExpressCard on page 82).
EXTENDED MEMORY SIZE HAS CHANGED—The amount of memory recorded in 
NVRAM does not match the memory installed in the computer. Restart the 
computer. If the...

112Troubleshooting
down the computer, reinstall the hard drive, and restart the computer. If the 
problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell 
Diagnostics (see Dell Diagnostics on page 101).
HARD-DISK DRIVE READ FAILURE—The hard drive may be defective. Shut down 
the computer, remove the hard drive (see Hard drive problems on page 108), 
and boot the computer from media. Then shut down the computer, reinstall the 
hard drive, and restart the computer. If the problem...

Troubleshooting113
MEMORY ALLOCATION ERROR—The software you are attempting to run is 
conflicting with the operating system, another program, or a utility. Shut down 
the computer, wait 30 seconds, and then restart it. Try to run the program again. 
If the error message still appears, see the software documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE—A 
memory module may be faulty or improperly seated. Reinstall the memory 
modules (see Memory Problems on page 119) and, if...

114Troubleshooting
1Click the Start button and click Control Panel.
2Click Add or Remove Programs.
3Select the program you want to remove.
4Click Remove or Change/Remove and follow the prompts on the screen.
5See the program documentation for installation instructions.
SECTOR NOT FOUND—The operating system cannot locate a sector on the hard 
drive. You may have a defective sector or corrupted FAT on the hard drive. Run 
the Windows error-checking utility to check the file structure on the hard drive....

Troubleshooting115
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY—Insert a disk into the drive 
and try again.
WARNING: BATTERY IS CRITICALLY LOW—The battery is running out of charge. 
Replace the battery, or connect the computer to an electrical outlet. Otherwise, 
activate hibernate mode or shut down the computer.
IEEE 1394 Device Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as 
you complete these checks.
 CAUTION: Before you begin any of the procedures in this...

116Troubleshooting
CHECK THE KEYBOARD CABLE—Shut down the computer. Disconnect the 
keyboard cable and check it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the 
keyboard directly to the computer.
CHECK THE EXTERNAL KEYBOARD—
1Shut down the computer, wait 1 minute, and turn it on again.
2Verify that the numbers, capitals, and scroll lock lights on the keyboard 
blink during the boot routine.
3From the Windows desktop, click the Start...

Troubleshooting117
Unexpected characters
DISABLE THE NUMERIC KEYPAD—Press  to disable the numeric 
keypad if numbers are displayed instead of letters. Verify that the numbers lock 
light is not lit.
Lockups and Software Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as 
you complete these checks.
 CAUTION: Before you begin any of the procedures in this section, follow the 
safety instructions in the 
Product Information Guide.
The computer does not start up
ENSURE...

118Troubleshooting
A program is designed for an earlier Microsoft® Windows® operating 
system
RUN THE PROGRAM COMPATIBILITY WIZARD—The Program Compatibility 
Wizard configures a program so it runs in an environment similar to non-
Windows operating system environments.
1Click Start→ All Programs→ Accessories→ Program Compatibility 
Wizard
→ Next.
2Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF—If you are unable to get a response by pressing a key 
on your...

Troubleshooting119
program may require an upgrade) to scan the computer and remove spyware. 
For more information, go to 
support.dell.com and search for the keyword 
spyware.
RUN THE DELL DIAGNOSTICS—See Dell Diagnostics on page 101. If all tests 
run successfully, the error condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as 
you complete these checks.
 CAUTION: Before you begin any of the procedures in this section,...

120Troubleshooting
General
CHECK THE NETWORK CABLE CONNECTOR—Ensure that the network cable is 
firmly inserted into both the network connector on the back of the computer 
and the network connector.
CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR—No light indicates 
that no network communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN.
C
HECK YOUR NETWORK SETTINGS—Contact your network administrator or the 
person who set up your network to verify that...