Dell D630 Manual

Troubleshooting101
Dell™ Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of 
software and hardware updates for your computer. The service is free and can be 
customized for content, format, and how frequently you receive notifications.
To enroll for the Dell Technical Update service, go to 
http://support.dell.com/technicalupdate.
Dell Diagnostics
Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as 
you complete these checks....

102Troubleshooting
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in 
Lockups and Software Problems on page 117 and run the Dell Diagnostics 
before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
 NOTICE: The Dell Diagnostics works only on Dell™ computers.
 
NOTE: The Drivers and Utilities media is optional and may not ship with your 
computer.
Enter the System Setup Program (see System...

Troubleshooting103
 NOTE: If you see a message stating that no diagnostics utility partition has 
been found, run the Dell Diagnostics from the Drivers and Utilities media.
The computer runs the Pre-boot System Assessment, a series of initial 
tests of your system board, keyboard, display, memory, hard drive, etc.
• During the assessment, answer any questions that appear.
• If a failure is detected, the computer stops and beeps. To stop the 
assessment and restart the computer, press ; to continue to the...

104Troubleshooting
7When the Dell Diagnostics Main Menu appears, select the test you want 
to run.
Dell Diagnostics Main Menu
1After the Dell Diagnostics loads and the Main Menu screen appears, click 
the button for the option you want.
2If a problem is encountered during a test, a message appears with an error 
code and a description of the problem. Write down the error code and 
problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see...

Troubleshooting105
4When the tests are completed, if you are running the Dell Diagnostics 
from the 
Drivers and Utilities media, remove the media.
5When the tests are complete, close the test screen to return to the Main 
Menu screen. To exit the Dell Diagnostics and restart the computer, close 
the 
Main Menu screen.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the 
Dell Support icon on the taskbar or from the 
Start button. Use this support 
utility...

106Troubleshooting
3Ensure that the Show icon on the taskbar option is checked.
 NOTE: If the Dell Support Utility is not available from the Start menu, go to 
support.dell.com and download the software. 
The Dell Support Utility is customized for your computing environment.
The Dell Support icon in the taskbar functions differently when you click, 
double-click, or right-click the icon.
Clicking the Dell Support Icon
Click or right-click the  icon to perform the following tasks:
• Check your computing...

Troubleshooting107
TEST THE DRIVE—
• Insert another floppy disk, CD, or DVD to eliminate the possibility that 
the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK.
E
NSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE.
C
HECK THE CABLE CONNECTIONS.
C
HECK FOR HARDWARE INCOMPATIBILITIES.
R
UN THE DELL DIAGNOSTICS—See Dell Diagnostics on page 101.
Media drive problems
 NOTE: High-speed media drive vibration is normal and may cause noise, which 
does...

108Troubleshooting
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON—A hot hard drive may 
prevent the operating system from starting. Try allowing the computer to return 
to room temperature before turning it on.
RUN CHECK DISK—
1Click the Start button and click My Computer. 
2Right-click Local Disk C:.
3Click...

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CHECK THE TELEPHONE LINE CONNECTION.
C
HECK THE TELEPHONE JACK.
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK.
U
SE A DIFFERENT TELEPHONE LINE—•Verify that the telephone line is 
connected to the jack on the modem. (The jack has either a green label or 
a connector-shaped icon next to it.) 
• Ensure that you hear a click when you insert the telephone line connector 
into the modem. 
• Disconnect the telephone line from the modem and connect it to a 
telephone. Listen for a...

110Troubleshooting
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer 
performance, you frequently receive pop-up advertisements, or you are having 
problems connecting to the Internet, your computer might be infected with 
spyware. Use an anti-virus program that includes anti-spyware protection (your 
program may require an upgrade) to scan the computer and remove spyware. 
For more information, go to 
support.dell.com and search for the keyword 
spyware.
Error Messages
Fill out the...