Creative Audigy 2 User Manual

Troubleshooting and FAQs B-6
❑In Windows: 
i. Click Start -> Settings -> Control Panel.
ii. Double-click the System icon.
iii. Click the Device Manager or Hardware tab.
iv. Click the Systems devices icon. 
v. In the list that appears, see if the items highlighted in 
Figure B-1 appear.
vi. If the items appear, remove your computer cover and 
locate the VIA chipset on your motherboard. (Take note 
of the safety precautions on page 1-6.)
The VT82C686B chipset has its model number inscribed 
on the chip.
If...

Troubleshooting and FAQs B-7
Insufficient 
SoundFont 
Cache
There is insufficient memory to load SoundFont banks.
This may occur when a SoundFont-compatible MIDI file is loaded or played while insufficient memory 
has been allocated to Creative SoundFont Bank Manager.
To allocate more SoundFont cache:
1. Click the Bank button.
The Configure Bank dialog box appears.
2. Click the Select Bank drop-down button, and select a bank indices to configure.
3. Click the Load button to add a SoundFont bank to an...

Troubleshooting and FAQs B-8
4. Double-click Sound, Video And Game Controllers, and then select Creative Audigy 2 Gameport 
(Creative Game Port for Windows 2000).
5. Click the Properties button.
6. In the Properties dialog box:
If you have an Original Configuration (Current) check box:
 Clear the check box to disable it.
If you have a Disable In This Hardware Profile check box:
 Make sure that the check box is selected to disable it.
7. Click OK to restart Windows and for the change to take effect....

Troubleshooting and FAQs B-9
Problems with 
Multiple Audio 
Devices
The other installed audio card is not working well.
You may have an existing audio device installed in your computer. The audio device may be an audio card 
or an onboard audio chipset. Before you install your Sound Blaster Audigy 2 card, you are advised to 
completely uninstall and remove your existing audio device. Operating multiple audio devices in your 
computer may introduce usability issues.
Alternatively, during the installation...

Troubleshooting and FAQs B-10
Problems with 
Sound Blaster 
Live! Series or 
Sound Blaster
PCI512 card
Sound Blaster Live! or Sound Blaster PCI512 applications are not working.
Other than normal playback and recording functions, older audio devices may not work well when Sound 
Blaster Audigy 2 is installed. 
To solve this problem:
Uninstall and remove the older card from the computer. Otherwise, you can choose to disable the Sound 
Blaster Live! or Sound Blaster PCI512 card:
1. Click Start -> Settings...

Troubleshooting and FAQs B-11
Resolving I/O 
Conflicts
Conflicts between your audio card and another peripheral device may occur if your card and the other 
device are set to use the same I/O address.
To resolve I/O conflicts, change the resource settings of your audio card or the conflicting peripheral 
device in your system using Device Manager in Windows 98 SE/Me.
If you still do not know which card is causing the conflict, remove all cards except the audio card and other 
essential cards (for...

Troubleshooting and FAQs B-12
6. Locate and select D:\Program Files\Creative\PC- DVD Encore (where D: represents your CD-ROM 
drive) and double-click the entry ctdvdply.
The Name box now displays the entry ctdvdply.
7. Click the OK button twice.
Problems with 
Software DVD 
Player
Changing audio configuration (for example, switching from multichannel mode to SPDIF Output 
mode or vice versa) while watching a DVD movie does not seem to work, even though all settings in 
the software DVD player and in...

Troubleshooting and FAQs B-13
3. Using Windows Explorer, locate the 1394 folder in the CD-ROM, and run the DVConnect 240.exe file. 
Follow the instructions on the screen to complete the setup.
If you are in Windows 98 SE, you may be prompted to insert the Windows 98 SE CD-ROM first. 
Follow the instructions on the screen to complete this setup.
4. Click the Finish button.
5. Turn off and then turn on your DV camcorder.
Problems in 
Windows XP
A Hardware Installation error message appears on a Windows XP...

Troubleshooting and FAQs B-14
Problems with 
Digital Audio 
Devices
Intermittent hissing or no sound is heard from my digital speakers.
Make sure you select the sampling rate of the PCM SPDIF output of your Digital Out connector to match 
the requirements of the receiving device. You may need to select a lower digital output sampling rate. The 
choices available are 48 kHz and 96 kHz.
To solve this problem:
1. In Creative MediaSource Go! Launcher, click the Product Settings tab.
2. Double-click the...

Troubleshooting and FAQs B-15
11. When prompted to restart your computer, click the Ye s button. 
12. Repeat steps 4-11 if you have other drives, for example, other hard disk drives, CD-ROM, CD-RW, and 
DVD-ROM drives. In step 4, double-click the respective drive icon.
For Windows 2000 and Windows XP:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel dialog box, double-click the System icon.
3. In the System Properties dialog box, click the Hardware tab.
4. Click the Device Manager...