Creative Audigy 2 User Manual

							Troubleshooting and FAQs B-6
❑In Windows: 
i. Click Start -> Settings -> Control Panel.
ii. Double-click the System icon.
iii. Click the Device Manager or Hardware tab.
iv. Click the Systems devices icon. 
v. In the list that appears, see if the items highlighted in 
Figure B-1 appear.
vi. If the items appear, remove your computer cover and 
locate the VIA chipset on your motherboard. (Take note 
of the safety precautions on page 1-6.)
The VT82C686B chipset has its model number inscribed 
on the chip.
If you have the VT82C686B chipset:
❑Creative recommends that you first contact your computer 
vendor or motherboard manufacturer for the latest solution.
❑Some users have solved the above problems by doing one or 
both of the following:
 downloading the latest VIA 4in1 drivers from http://www.viatech.com*,
 obtaining the most current BIOS for your motherboard from the manufacturer’s web site*.
*Content in these web sites is controlled by other companies. Creative bears no responsibility for 
information or downloads obtained from them. This information is provided only as a convenience to you.
Figure B-1:  Device Manager tab. 
						

							Troubleshooting and FAQs B-7
Insufficient 
SoundFont 
Cache
There is insufficient memory to load SoundFont banks.
This may occur when a SoundFont-compatible MIDI file is loaded or played while insufficient memory 
has been allocated to Creative SoundFont Bank Manager.
To allocate more SoundFont cache:
1. Click the Bank button.
The Configure Bank dialog box appears.
2. Click the Select Bank drop-down button, and select a bank indices to configure.
3. Click the Load button to add a SoundFont bank to an empty or occupied indices.
4. If the desired space already contains a bank, and you want to load a new bank in its place, highlight 
the bank and click the Replace button.
5. Click the OK button to finish configuring your banks.
The amount of SoundFont cache you can allocate depends on the system RAM available. Your computer 
may slow down if the amount of cache used is too high.
If there is still insufficient system RAM available:
Do one of the following:
❑In the Configure Bank dialog box of Creative SoundFont Bank Manager, select a smaller SoundFont 
bank, if available, from the Select Bank box.
❑Increase the system RAM on your computer.
Problems with 
Joystick
The joystick port is not working.
The audio card’s Joystick/MIDI connector may be conflicting with the system’s joystick port.
To solve this problem:
Disable the audio card’s Joystick/MIDI connector and use the system port instead. Do the following:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
The trade-off of a smaller 
SoundFont file is its lower 
sound quality. 
						

							Troubleshooting and FAQs B-8
4. Double-click Sound, Video And Game Controllers, and then select Creative Audigy 2 Gameport 
(Creative Game Port for Windows 2000).
5. Click the Properties button.
6. In the Properties dialog box:
If you have an Original Configuration (Current) check box:
 Clear the check box to disable it.
If you have a Disable In This Hardware Profile check box:
 Make sure that the check box is selected to disable it.
7. Click OK to restart Windows and for the change to take effect.
When the Gameport Joystick interface is disabled, the entry in Device Manager has a red cross.
The joystick is not working properly in some programs.
The program may use the system processor timing to calculate the joystick position. When the processor 
is fast, the program may determine the position of the joystick incorrectly, assuming that the position is 
out of range.
To solve this problem:
Increase your system’s 8 bit I/O recovery time of the BIOS setting, usually under the Chipset Feature 
Settings section. Or, if available, you may adjust the AT Bus speed to a slower clock. If the problem 
persists, try a different joystick.
Do not attempt to make changes to 
the BIOS unless you have 
experience with system software. 
						

							Troubleshooting and FAQs B-9
Problems with 
Multiple Audio 
Devices
The other installed audio card is not working well.
You may have an existing audio device installed in your computer. The audio device may be an audio card 
or an onboard audio chipset. Before you install your Sound Blaster Audigy 2 card, you are advised to 
completely uninstall and remove your existing audio device. Operating multiple audio devices in your 
computer may introduce usability issues.
Alternatively, during the installation of your Sound Blaster Audigy 2 card, do the following:
❑If your computer detects an installed Sound Blaster Live! Series or Sound Blaster PCI512 audio card, 
a message box recommending that you completely uninstall and remove the older audio device will 
appear. Click the Ye s button and follow the instructions on the screen to complete the removal of the 
old audio device. Remove the old audio card from your computer.
❑If your computer detects any other installed audio card, a message box recommending that you 
completely uninstall and remove the older audio device will appear. Click the Ye s button to continue 
with the installation of the Sound Blaster Audigy 2 card.
After the installation of the Sound Blaster Audigy 2 card, completely uninstall the existing card and 
remove the audio card from your computer.
The onboard audio chipset is not working well.
To disable an onboard audio chipset, do the following:
1. Restart your system.
2. During the memory check, press  or , depending on your motherboard.
The BIOS setup menu appears.
3. Select Chipset Features Setup and press .
4. Select Onboard Legacy Audio and press  to disable your onboard audio chipset.
5. Press  to return to the BIOS setup menu.
6. Select Save & Exit Setup, and then press .
7. Press  and then press  
						

							Troubleshooting and FAQs B-10
Problems with 
Sound Blaster 
Live! Series or 
Sound Blaster
PCI512 card
Sound Blaster Live! or Sound Blaster PCI512 applications are not working.
Other than normal playback and recording functions, older audio devices may not work well when Sound 
Blaster Audigy 2 is installed. 
To solve this problem:
Uninstall and remove the older card from the computer. Otherwise, you can choose to disable the Sound 
Blaster Live! or Sound Blaster PCI512 card:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Double-click Sound, Video And Game Controllers, and then select Creative Sound Blaster Live! 
Series or Creative Sound Blaster PCI512.
5. Click the Properties button.
6. In the Properties dialog box:
If you have an Original Configuration (Current) check box:
 Clear the check box to disable it.
If you have a Disable In This Hardware Profile check box:
 Make sure that the check box is selected to disable it.
7. Click OK to restart Windows and for the change to take effect.
When the Sound Blaster Live! series is disabled, the entry in Device Manager has a red cross. 
						

							Troubleshooting and FAQs B-11
Resolving I/O 
Conflicts
Conflicts between your audio card and another peripheral device may occur if your card and the other 
device are set to use the same I/O address.
To resolve I/O conflicts, change the resource settings of your audio card or the conflicting peripheral 
device in your system using Device Manager in Windows 98 SE/Me.
If you still do not know which card is causing the conflict, remove all cards except the audio card and other 
essential cards (for example, disk controller and graphics cards). Add each card back until Device 
Manager indicates that a conflict has occurred.
To resolve hardware conflicts in Windows 98 SE/Me:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Under the Sound, Video And Game Controllers entry, select the conflicting audio card driver—
indicated by an exclamation mark (!)—and click the Properties button.
5. In the Properties dialog box, click the Resources tab.
6. Make sure that the Use automatic settings check box is selected, and click the OK button.
7. Restart your system to allow Windows 98 SE/Me to reassign resources to your audio card and/or the 
conflicting device.
Problems with 
Encore DVD 
Player
The Encore DVD Player is not launched when a DVD disc is inserted into the drive.
To solve this problem:
1. In the Windows system tray, right-click the Disc Detector icon, and then click Properties.
2. On the General tabbed page of the Creative Disc Detector dialog box, make sure that the Enable Disc 
Detector check box is selected.
3. Click the Players tab.
4. Select the DVD Disc entry and then click the Select Player button.
5. In the Players Properties dialog box, click the Browse button.
You can also refer to the 
Troubleshooting section in the 
online Help of Windows 98 SE/
Me. 
						

							Troubleshooting and FAQs B-12
6. Locate and select D:\Program Files\Creative\PC- DVD Encore (where D: represents your CD-ROM 
drive) and double-click the entry ctdvdply.
The Name box now displays the entry ctdvdply.
7. Click the OK button twice.
Problems with 
Software DVD 
Player
Changing audio configuration (for example, switching from multichannel mode to SPDIF Output 
mode or vice versa) while watching a DVD movie does not seem to work, even though all settings in 
the software DVD player and in Creative Surround Mixer are correct.
To solve this problem:
Close and restart the software DVD player.
Problems with 
DV driver for 
Windows 98 SE/
2000/Me/XP
The DV camcorder is not working properly.
The MSDV camcorder driver may not be the latest version (v4.10.2226).
To solve this problem:
1. Visit www.Microsoft.com and download the Digital Video update for the DirectX 8.0 file 
(dx80bda.exe).
2. Install the above file into your computer.
Note:  You need to install DirectX 8.0 or 8.0a run time first.
If the problem still persists, the MSDV camcorder driver may not be fully optimized for your DV 
camcorder.To solve this problem:1. Turn on your DV camcorder.
2. Insert the Sound Blaster Audigy 2 Installation and Applications CD into your CD-ROM drive.
Exit from the welcome screen.
The 1394 DVConnect driver does 
not run on Windows XP. 
						

							Troubleshooting and FAQs B-13
3. Using Windows Explorer, locate the 1394 folder in the CD-ROM, and run the DVConnect 240.exe file. 
Follow the instructions on the screen to complete the setup.
If you are in Windows 98 SE, you may be prompted to insert the Windows 98 SE CD-ROM first. 
Follow the instructions on the screen to complete this setup.
4. Click the Finish button.
5. Turn off and then turn on your DV camcorder.
Problems in 
Windows XP
A Hardware Installation error message appears on a Windows XP operating system when non-
Creative applications are being installed.
At the time of this products release, Microsoft strongly encouraged companies to submit their hardware 
solutions for certification. If a hardware device driver is not submitted, or does not qualify, for Microsoft 
certification, a warning message similar to the one below appears.
You may see the message when you install hardware drivers from companies other than Creative. If you 
do, you may choose to click the Continue Anyway button. Device drivers not signed by Microsoft may 
be used in Windows XP, and need not impair or destabilize your computer.
Should you need more XP-related information or help, you can contact the company that developed the 
driver, at the companys web site or helpline. 
						

							Troubleshooting and FAQs B-14
Problems with 
Digital Audio 
Devices
Intermittent hissing or no sound is heard from my digital speakers.
Make sure you select the sampling rate of the PCM SPDIF output of your Digital Out connector to match 
the requirements of the receiving device. You may need to select a lower digital output sampling rate. The 
choices available are 48 kHz and 96 kHz.
To solve this problem:
1. In Creative MediaSource Go! Launcher, click the Product Settings tab.
2. Double-click the Device Controls icon.
3. Click the Sampling Rate tab.
4. Click the required sampling rate from the Digital Output Sampling Rate list.
Popping noises is heard during playback.
Check that the DMA feature is selected for all drives.
To solve this problem:
For Windows 98 SE and Windows Me:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel dialog box, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Double-click the Disk drives icon.
Your computer drives will appear.
5. Double-click the hard disk drive icon.
6. In the box that appears, click the Settings tab.
7. Click the DMA (direct memory access) check box to select it.
An alert message box appears.
8. Click the OK button.
9. Click the OK button in the next box.
10. Click the Close button on the System Properties dialog box.
If you have installed Intel 
Application Accelerator version 
1.1.2 in your computer, DMA 
may be automatically selected on 
all your drives. 
						

							Troubleshooting and FAQs B-15
11. When prompted to restart your computer, click the Ye s button. 
12. Repeat steps 4-11 if you have other drives, for example, other hard disk drives, CD-ROM, CD-RW, and 
DVD-ROM drives. In step 4, double-click the respective drive icon.
For Windows 2000 and Windows XP:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel dialog box, double-click the System icon.
3. In the System Properties dialog box, click the Hardware tab.
4. Click the Device Manager button.
5. Double-click the ATA / ATA P I  I D E  C o n t r o l l e r s icon.
Your IDE channels will appear.
6. Right-click the Primary IDE Channel icon.
7. Click Properties.
8. In the Properties dialog box, click the Advanced Settings tab.
9. Click the DMA if available check box to select it.
10. Click the OK button.