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Compaq presario 1400 series User Manual

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Page 61

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 21
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Continued
Solving Battery Pack/Gauge Problems (Continued)
ProblemProbable CauseSolution
Battery has partially 
self-discharged.Recharge the battery. Discharge the 
battery completely, and then 
recharge it.
Power management is 
disabled.Set a power management level...

Page 62

22 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving DVD or CD Drive Problems
Some causes and solutions for common DVD or CD drive problems are listed in the following table.
Solving Battery Pack/Gauge Problems (Continued)
ProblemProbable CauseSolution
Battery pack has partially self-
discharged.Condition the...

Page 63

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 23
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Diskette Drive Problems
Some causes and solutions for common diskette drive problems are listed in the table below:
Solving Diskette Drive Problems
ProblemProbable CauseSolution
Diskette drive cannot 
write to a diskette.Diskette is write-protected. Disable...

Page 64

24 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Display Problems
This section lists some causes and solutions for common Notebook display and external monitor 
problems.
You can perform a monitor self-test on an external VGA color or monochrome monitor by 
disconnecting the monitor from the Notebook. To...

Page 65

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 25
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Continued
Solving Display Problems
ProblemProbable CauseSolution
The light tubes on the 
edge of the display 
panel do not light up, 
and the Power-On 
Self-Test (POST) 
completes when the 
unit is powered up.**Improper backlight or display 
cable...

Page 66

26 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Display Problems (Continued)
ProblemProbable CauseSolution
The display panel has a 
continuous pattern 
across it (for example, 
“jailbars” pattern), has 
a single color on it, or 
has garbled graphics 
across the entire panel. 
This failure occurs 
across...

Page 67

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 27
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Hard Drive Problems
Some causes and solutions for common hard drive problems are listed in the table below.
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CAUTION: To prevent loss of information, always maintain an up-to-date backup 
file on the hard drive at all times, in case of errors or...

Page 68

28 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Hardware Installation Problems
Some causes and solutions for common hardware installation problems are listed in following table.
Solving Hardware Installation Problems
ProblemProbable CauseSolution
A new device is not 
recognized as part of 
the Notebook...

Page 69

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 29
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Keyboard and Numeric Keypad Problems
Some causes and solutions for common keyboard and numeric keypad problems are listed in the 
following table.
Solving Keyboard/Numeric Keypad Problems
ProblemProbable CauseSolution
Embedded numeric keypad 
on Notebook...

Page 70

30 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, 
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Memory Problems
Some causes and solutions for common memory problems are listed in the table below.
Solving Memory Problems
ProblemProbable CauseSolution
Memory count during 
Power-On Self-Test (POST) 
is incorrect.Optional memory expansion 
card is...
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