compaq notebook evo n160 series User Manual
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b Maintenance and Service Guide Compaq Notebook Evo N160 Series Document Part Number: 260552-001 October 2001 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.
© 2001 Compaq Computer Corporation Compaq, Evo, and the Compaq logo are trademarks of Compaq Information Technologies Group, L.P. Microsoft and Windows are trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks of Intel Corporation. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. the warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide First Edition October 2001 Document Part Number: 260552-001
Maintenance and Service Guideiii Contents 1 Product Description Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8 1.2 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–10 1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–11 1.4 Computer External Components . . . . . . . . . . . . . . . 1–12 1.5 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22 2 Troubleshooting Using the PhoenixBIOS Setup Utility . . . . . . . . . . . . . . . 2–1 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . . . . . 2–2 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 2–3 2.2 No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 2.3 No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 2.4 No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 2.5 No Power, Part 4 . . . . . . . . . . . . . . . . . . . . . . . . . 2–7 2.6 No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.7 No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . 2–9 2.8 Nonfunctioning Docking Station (if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 2.9 No Operating System (OS) Loading . . . . . . . . . 2–11 2.10 No OS Loading from Hard Drive, Part 1. . . . . 2–12 2.11 No OS Loading from Hard Drive, Part 2. . . . . 2–13 2.12 No OS Loading from Hard Drive, Part 3. . . . . 2–14 2.13 No OS Loading from Diskette Drive. . . . . . . . 2–15 2.14 No OS Loading from CD- or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 2.15 No Audio, Part 1 . . . . . . . . . . . . . . . . . . . . . . . 2–17
ivMaintenance and Service Guide Contents 2.16 No Audio, Part 2 . . . . . . . . . . . . . . . . . . . . . . . 2–18 2.17 Nonfunctioning Device . . . . . . . . . . . . . . . . . . 2–19 2.18 Nonfunctioning Keyboard . . . . . . . . . . . . . . . . 2–20 2.19 Nonfunctioning Pointing Device . . . . . . . . . . . 2–21 2.20 Network or Modem Connection Problems . . . 2–22 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Major Components . . . . . . . . . . . . 3–2 3.3 Plastics and Hardware Kit Components. . . . . . . . . . . 3–8 3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . 3–9 3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2 4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4 4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4 5.4 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . . 5–8 5.5 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10 5.6 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11 5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13 5.8 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16 5.9 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18 5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
Contents Maintenance and Service Guidev 5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24 5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28 5.13 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 5–30 5.14 Mini PCI Communications Board . . . . . . . . . . . . . 5–31 5.15 Sub I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33 5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2 Screw Listing Index
Maintenance and Service Guide1–1 1 Product Description The Compaq Notebook Evo N160 Series of Personal Computers offers advanced modularity, Intel Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Notebook Evo N160
1–2Maintenance and Service Guide Product Description Models Computer models are shown in Table1-1. Table 1-1 Compaq Notebook Evo N160 Models and Model Naming Conventions Key N16 P 100 X4 20 V C 12 L 2 XXXXXX-XXX 123 45678910 11 Key Description Options 1 Brand / Series designatorN=Notebook 16=160 2 Processor type P=Intel Pentium III C=Intel Celeron 3 Processor speed 120=1.20 GHz 113=1.13 GHz 106=1.06 GHz100=1.00 GHz 933=933 MHz 866=866 MHz 4 Display type / size / resolutionX=XGA (1024 × 768)4=14.x-inch 3=13.x-inch 5 Hard drive size 48=48 GB 30=30 GB 20=20 GB15=15 GB 10=10 GB 6 Optical drive designatorV=8X Max DV D - RO M d r i veD=24X Max CD-ROM drive 7 Integrated communicationM=modem 0=noneC=modem/NIC combination card 8 RAM 12=128 MB 9 Battery cells / type L=8 cells, Lithium ion (Li ion) 10 Operating system 8=Windows 98 2=Windows 2000 11 SKU# All computer models use configuration code KHYZ.
Product Description Maintenance and Service Guide1–3 123 45678910 11 N16P100X420VC12 L 8 Arabic 470024-097 The Netherlands 470024-099 Australia 470024-980 Norway 470024-101 Belgium 470024-081 Portugal 470024-103 Czech Republic 470024-083 Russia 470024-105 Denmark 470024-085 Slovakia / Slovenia470024-106 European 470024-070 Spain 470024-107 France 470024-087 Sweden / Finland470024-109 French Canada 470023-990 Switzerland 470024-111 470024-113 Germany 470024-089 Turkey 470024-115 Greece / Poland 470024-091 United Kingdom 470024-117 Hong Kong 470023-984 United States 470023-988 470024-072 (NAFTA) Korea 470024-050 Taiwan 470023-982 Latin America 470024-055 470024-065 (NAFTA) Table 1-1 Compaq Notebook Evo N160 Models and Model Naming Conventions (Continued)
1–4Maintenance and Service Guide Product Description N16P100X420VC12 L 2 Arabic 470024-098 Latin America 470024-058 470024-067 (NAFTA) Australia 470024-981 The Netherlands 470024-100 Czech Republic 470024-084 Norway 470024-102 Denmark 470024-086 Portugal 470024-104 European 470024-082 Spain 470024-108 France 470024-088 Sweden / Finland470024-110 French Canada 470023-991 Switzerland 470024-112 470024-114 Germany 470024-090 Taiwan 470023-983 Hong Kong 470023-985 Turkey 470024-116 Italy 470024-096 United Kingdom 470024-118 Korea 470024-052 United States 470023-989 470024-074 (NAFTA) Table 1-1 Compaq Notebook Evo N160 Models and Model Naming Conventions (Continued)
Product Description Maintenance and Service Guide1–5 N16 C 933 X4 15 V C 12 L 8 Australia 470024-079 The Netherlands 470024-061 Denmark 470024-044 Norway 470024-064 European 470024-043 People’s Republic of China470024-036 France 470024-048 Portugal 470024-068 French Canada 470024-042 Sweden / Finland470024-073 Germany 470024-051 Taiwan 470024-023 Greece / Poland 470024-054 Turkey 470024-076 Hong Kong 470024-026 United Kingdom 470024-077 Japan 470024-030 470024-034United States 470024-041 Korea 470024-039 N16 C 933 X4 15 V 0 12 L 8 European 470024-080 Table 1-1 Compaq Notebook Evo N160 Models and Model Naming Conventions (Continued)