Compaq hp pavilion ze5200 notebook pc User Manual
Here you can view all the pages of manual Compaq hp pavilion ze5200 notebook pc User Manual. The Compaq manuals for Notebook are available online for free. You can easily download all the documents as PDF.
Page 71
Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you are repairing. The program does not verify the notebook model, so you could accidentally install the wrong BIOS. 1. 2. Insert the BIOS floppy disk in the...
Page 72
Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure 1. 2. Unplug the AC adapter, if present, and remove the battery. Remove the assemblies and follow the additional steps listed in the table below. Table 2-5. Removing Components Component Removal Procedure Additional Steps Battery, CMOS Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard...
Page 73
Component Removal Procedure Additional Steps Guide, HDD Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). When replacing the HDD guide, make sure you only replace the two right screws. Do not replace the two left screws. Heatsink (with fan) See page 2-26. Keyboard See page 2-13. Panel, wireless Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13)....
Page 74
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information ! Checking for customer abuse (page 3-3). ! Troubleshooting the problem (page 3-3). ! Verifying the repair (page 3-4). ! Suggestions for troubleshooting (page 3-5). • Diagnostic tools ! e-Diagtools diagnostic program (page 3-18). ! Power-on self-test...
Page 75
Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer’s description of the problem and any supporting information. Try to duplicate the customer’s problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Check for customer abuse. Figure 3-1....
Page 76
Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the notebook shows any of the following, customer abuse is declared: ! Missing parts. ! Broken plastic parts. ! Parts not original to the notebook. ! Damaged or...
Page 77
Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power. If this happens, press the reset button: this turns the notebook off, so that you can restart it in...
Page 78
Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic Tools Function e-Diagtools Power-On Self-Test Sycard PCCtest 450 WMI/ Toptools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tests Describes Memory Tests Tests Describes Describes Fan Tests Batteries Tests (CMOS battery only) Describes Display Tests Describes Configures Hard disk Tests Tests Describes Configures Floppy drive Tests* Tests Describes Configures Keyboard Tests Tests...
Page 79
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play: see the figure on page 1-27 and the table on page 1-28. Startup Does not...
Page 80
Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Sluggish startup or shutdown. Use Tools tab in disk’s Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Hard drive. Error message such as “Invalid system disk” or “Auto IDE error”. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive. Hard drive contacts. Hard drive. If notebook...