Compaq hp pavilion ze5200 notebook pc User Manual

 
Diagnostic Tools 
This section describes the following diagnostic tools you can use for troubleshooting and repairing the 
notebook: 
• Notebook e-Diagtools diagnostic program (below). 
• Power-on self-test (page 3-19). 
• Sycard PCCtest 450 PC card (page 3-25). 
• Windows Management Instrumentation (page 3-26). 
• BIOS Setup utility (page 3-26). 
e-Diagtools Diagnostic Program 
The hardware diagnostic programs provide two levels of testing: 
• User-level testing using a basic hardware test. 
•...

 
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After each run, press F2 to return to the advanced test screen, or press F4 to view the Support 
Ticket. 
Exit. Press F3 and then any key to exit and reboot. 
Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > 
Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. 
Click View to display the Support Ticket. 
To add information about your problem, click Comments, type the information, and then click OK. 
 To save or print...

 
First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook 
fails to restart with a clean boot, it requires repair. 
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Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external 
monitor, pointing device, and keyboard. 
Provide “clean” AC power—no auto adapter or unusual AC adapter configuration. 
Press the reset button to return the notebook to a known state. 
Press the power button to start the notebook. 
If...

 
Beep Codes* POST Description 2-1-4-3 Display BIOS copyright notice. 2-1-4-4 Initialize MultiBoot. 2-2-1-1 Display CPU type and speed. 2-2-1-2 Initialize EISA board. 2-2-1-3 Test keyboard. 2-2-2-1 Set key click if enabled. 2-2-2-2 Enable USB devices. 2-2-3-1 Test for unexpected interrupts. 2-2-3-2 Initialize POST display service. 2-2-3-3 Display prompt Press F2 to enter SETUP. 2-2-3-4 Disable CPU cache. 2-2-4-1 Test RAM between 512 and 640 kB. 2-3-1-1 Test extended memory. Test extended memory address...

 
Beep Codes* POST Description 3-4-4-1 Clear parity checkers. 3-4-4-2 Display MultiBoot menu. 3-4-4-3 Clear screen (optional). 3-4-4-4 Check virus and backup reminders. 4-1-1-1 Try to boot with INT 19. 4-1-1-2 Initialize POST Error Manager (PEM). 4-1-1-3 Initialize error logging. 4-1-1-4 Initialize error display function. 4-1-2-1 Initialize system error handler. 4-1-2-2 PnPnd dual CMOS (optional). 4-1-2-3 Initialize note dock (optional). 4-1-2-4 Initialize note dock late. 4-1-3-1 Force check (optional)....

 
The following table lists POST messages and explanations for reported problems. If the system fails 
after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults 
or correct the error. 
Table 3-5. POST Messages 
Message Description 
0200 Failure Fixed Disk  Fixed (hard) disk is not working or not configured properly. Make sure the hard disk is installed properly. Run BIOS Setup and make sure the hard disk type is correctly identified. 
0210 Stuck key  Stuck key...

 
Message Description 
02F4: EISA CMOS not writeable  ServerBIOS2 test error: Cannot write to EISA CMOS. 
02F5: DMA Test Failed  ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers. 
02F6: Software NMI Failed  ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI). 
02F7: Fail-Safe Timer NMI Failed  ServerBIOS2 test error: Fail-safe timer takes too long.  
device Address Conflict  Address conflict for the specified device. 
Allocation Error for:...

 
 
System BIOS shadowed  System BIOS copied to shadow RAM. 
UMB upper limit segment address: nnnn  Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. 
Video BIOS shadowed  Video BIOS copied to shadow RAM. 
 
Sycard PCCtest 450/460 PC Card (Optional) 
The PCCtest 450 and 460 cards (version 1.05) from Sycard Technology are the only recommended 
diagnostic tools that test the functionality of...

 
Windows Management Instrumentation (WMI) 
The Windows Management Instrumentation is basically sets of rules for accessing information about a 
notebook. WMI allows an application to determine, for example, the operating system being used, 
which hardware and software components are in the notebook, and possibly whether any of the 
components need replacing. A local or remote application can use the WMI interface to check which 
hardware and software components are installed on your notebook, and might...

 
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Note 
The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to 
navigate: 
• Press the LEFT and RIGHT arrow keys to move among menus. 
• Press the UP and DOWN arrow keys to move among parameters in a menu. 
• Press F5 or F6 to move through values for the current parameter, or press Enter to change a 
setting. 
After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup. 
 If the settings cause a conflict between devices during...