compaq evo n620c User Manual

A Look at the Notebook
Getting Started2–19
8Documentation Library CD Contains the following guides:
■Hardware Guide
■Software Guide
■Modem and Networking
■Modem Command Guidelines
■Maintenance, Shipping and 
Tr a v e l
■Troubleshooting
■Regulatory and Safety Notices
■Safety and Comfort Guide
■Cross-Platform Third-Party 
Agere Softmodem AT Command 
Set
■Third-Party Broadcom 
NetXtreme Ethernet Networking 
User Guide
■Software Reference Guide 
(Bluetooth for Windows)
■Software Reference Guide 
(Bluetooth...

Getting Started3–1
3
How to Get Information, Help
and Updates
Using the Documentation Library CD
Included with the notebook is the Documentation Library CD, 
which contains detailed information and instructions for using 
your notebook:
■Hardware Guide—contains information specific to your 
notebook. It includes an illustrated reference to all exterior 
components and detailed steps for replacing battery packs, 
using keyboard features and drives, connecting external 
equipment, and upgrading the...

3–2Getting Started
How to Get Information, Help and Updates
■Safety & Comfort Guide—describes the best ways to set up a 
safe and comfortable work environment, including 
ergonomic and safety information.
■Cross-Platform Third-Party Agere Softmodem AT Command 
Set—provides manufacturer’s modem commands for 
advanced users only.
■Broadcom User’s Guide—provides manufacturer’s modem 
commands for advanced users only.
■Third-Party NetXtreme Ethernet Networking User Guide for 
advanced users only
■Software...

How to Get Information, Help and Updates
Getting Started3–3
Contacting Technical Support
If you cannot solve a problem using the documentation provided 
with the notebook, you may need to call technical support. Refer 
to the Worldwide Telephone Numbers booklet included with the 
notebook, for the phone number of a Compaq office near you, 
or visit:
http://www.compaq.com
To receive the fastest possible solution, have the following 
information or items available when you call:
■The notebook.
■Serial...

3–4Getting Started
How to Get Information, Help and Updates
Updating Compaq Software
For optimal notebook performance and to make sure your 
notebook remains compatible with changing technologies, 
Compaq recommends that you install the latest versions 
of Compaq software as they become available.
To update Compaq software:
1. Obtain the Compaq Support Software CD.
2. Download software updates from the Compaq Web site. 
Prepare for any software update by identifying your notebook 
type, series or family,...

How to Get Information, Help and Updates
Getting Started3–5
Obtaining the Compaq Support Software CD
The Compaq Support Software CD provides the latest Compaq 
software and instructions for installing and using it. The CD 
includes device drivers, ROM updates, and utilities.
To purchase the current Compaq Support Software CD or a 
subscription that provides both the current version and future 
versions of the CD, refer to the Worldwide Telephone Numbers 
booklet, included with the notebook to contact a...

3–6Getting Started
How to Get Information, Help and Updates
Displaying ROM Information in Computer Setup
Computer Setup is a non-Windows utility. For general 
information about using Computer Setup, see the “Setup and 
Diagnostics Utilities” chapter in the Software Guide on the 
Documentation Library CD.
To display ROM information in Computer Setup:
1. To open Computer Setup, turn on or restart the notebook. 
Press 
F10 while the F10 = ROM Based Setup message is 
displayed in the lower left of the...

How to Get Information, Help and Updates
Getting Started3–7
Downloading System ROM
Ä
CAUTION: To prevent an unsuccessful installation, download and install 
the system ROM only while the notebook is connected to reliable 
external power using the AC adapter. Do not download or install a 
system ROM while the notebook is running on battery power, docked 
in an optional Port Replicator or Mobile Expansion Unit, or connected 
to an optional power source. During the download and installation:
■Do not unplug...

3–8Getting Started
How to Get Information, Help and Updates
6. In the Compaq folder, select the name or number of the 
software package containing the system ROM update. The 
system ROM installation begins.
7. To complete the installation, follow the instructions on the 
screen.
✎After a message on the screen reports a successful installation, 
you can delete the download package from the Compaq folder.
Downloading Other SoftPaqs
To update other SoftPaqs:
1. Access the page at the Compaq Web site that...

How to Get Information, Help and Updates
Getting Started3–9
Restoring Software
The notebook provides two ways to install or restore software. To 
restore or install individual applications provided with the 
notebook, select Start > Software Setup. A setup wizard loads, 
and a list of applications is displayed. Select the application you 
want to install and follow the instructions on the screen. 
To restore all system software that shipped preinstalled or 
preloaded on your notebook, including the...