compaq evo n620c User Manual

							A Look at the Notebook
Getting Started2–19
8Documentation Library CD Contains the following guides:
■Hardware Guide
■Software Guide
■Modem and Networking
■Modem Command Guidelines
■Maintenance, Shipping and 
Tr a v e l
■Troubleshooting
■Regulatory and Safety Notices
■Safety and Comfort Guide
■Cross-Platform Third-Party 
Agere Softmodem AT Command 
Set
■Third-Party Broadcom 
NetXtreme Ethernet Networking 
User Guide
■Software Reference Guide 
(Bluetooth for Windows)
■Software Reference Guide 
(Bluetooth for Windows XP)
■Users Guide (Compaq Wireless 
LAN MultiPort W200)
9QuickRestore kit Contains the software preinstalled on 
the notebook.
-Bag containing 2 spare 
pointing stick caps (pointing 
stick and dual pointing 
device models only)Replaces worn pointing stick cap.
Additional Standard Component Descriptions (Continued)
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							Getting Started3–1
3
How to Get Information, Help
and Updates
Using the Documentation Library CD
Included with the notebook is the Documentation Library CD, 
which contains detailed information and instructions for using 
your notebook:
■Hardware Guide—contains information specific to your 
notebook. It includes an illustrated reference to all exterior 
components and detailed steps for replacing battery packs, 
using keyboard features and drives, connecting external 
equipment, and upgrading the notebook.
■Feature guides on specific topics:
❏Software Guide—describes notebook software, including 
details about power and security features.
❏Modem and Networking guide—provides details about 
modem connections and equipment. 
❏Modem Command Guidelines—contains modem 
commands and programming information.
❏Maintenance, Shipping and Travel guide—details steps 
for notebook maintenance and guidelines for using the 
notebook internationally.
❏Troubleshooting guide—includes solutions for common 
problems encountered by users.
■Regulatory and Safety Notices—includes governmental 
agency information.
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							3–2Getting Started
How to Get Information, Help and Updates
■Safety & Comfort Guide—describes the best ways to set up a 
safe and comfortable work environment, including 
ergonomic and safety information.
■Cross-Platform Third-Party Agere Softmodem AT Command 
Set—provides manufacturer’s modem commands for 
advanced users only.
■Broadcom User’s Guide—provides manufacturer’s modem 
commands for advanced users only.
■Third-Party NetXtreme Ethernet Networking User Guide for 
advanced users only
■Software Reference Guide (Bluetooth for Windows)
■Software Reference Guide (Bluetooth for Windows XP)
■User’s Guide (Compaq Wireless LAN MultiPort W200)
Viewing Guides on the CD
To view a guide:
1. Insert the Documentation Library CD into the CD drive.
❏If autorun is enabled, the reference library menu will 
appear on the screen (this may take a few seconds). If 
autorun is enabled, go to step 2.
❏If autorun is disabled, select Start > Run. Type:
X:\CompaqPortable.exe
(where X is your CD drive designation), then select the 
OK button.
2. Select the guide you want to read from the reference 
library menu.
3. If prompted, accept the Adobe Acrobat Reader license 
agreement or install Acrobat Reader by following the 
instructions on the screen.
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							How to Get Information, Help and Updates
Getting Started3–3
Contacting Technical Support
If you cannot solve a problem using the documentation provided 
with the notebook, you may need to call technical support. Refer 
to the Worldwide Telephone Numbers booklet included with the 
notebook, for the phone number of a Compaq office near you, 
or visit:
http://www.compaq.com
To receive the fastest possible solution, have the following 
information or items available when you call:
■The notebook.
■Serial number and model description on the bottom of 
the notebook. (See Chapter 2, “A Look at the Notebook,” for 
the location of the serial number label.)
■Purchase date on your invoice.
■Conditions under which the problem occurred.
■Error messages that have displayed.
■Type of printer connected.
■Operating system version number and registration number. 
To view these numbers, access the Control Panel > System > 
General tab.
■Configuration or diagnostic information. Refer on the 
Documentation Library CD to the Software Guide, “Setup 
and Diagnostics Utilities” chapter, for details about 
accessing, saving, or printing this information.
■Determine the version of the system ROM installed on the 
notebook. See the section “Displaying ROM Information in 
Computer Setup” later in this chapter for instructions.
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							3–4Getting Started
How to Get Information, Help and Updates
Updating Compaq Software
For optimal notebook performance and to make sure your 
notebook remains compatible with changing technologies, 
Compaq recommends that you install the latest versions 
of Compaq software as they become available.
To update Compaq software:
1. Obtain the Compaq Support Software CD.
2. Download software updates from the Compaq Web site. 
Prepare for any software update by identifying your notebook 
type, series or family, and model. Prepare for a system ROM 
update by identifying the ROM version currently installed on 
the notebook.
✎The notebook system ROM (read only memory) stores the BIOS 
(basic input output system). The BIOS determines how the 
notebook hardware interacts with the operating system and 
external devices and also supports such notebook services as time 
and date.
✎If your notebook connects to a network, Compaq recommends 
that you consult with your Network Administrator before 
installing any software updates, especially system ROM updates.
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							How to Get Information, Help and Updates
Getting Started3–5
Obtaining the Compaq Support Software CD
The Compaq Support Software CD provides the latest Compaq 
software and instructions for installing and using it. The CD 
includes device drivers, ROM updates, and utilities.
To purchase the current Compaq Support Software CD or a 
subscription that provides both the current version and future 
versions of the CD, refer to the Worldwide Telephone Numbers 
booklet, included with the notebook to contact a Compaq 
authorized dealer, reseller, or service provider.
Preparing to Update Software
To access software updates from the Compaq Web site, the 
following information will be needed:
■The product category is Notebook.
■The product family name and series number are printed in the 
lower left corner of the display bezel.
■More complete model information is provided on the serial 
number label on the bottom of the notebook.
To determine whether available ROM updates contain later ROM 
versions than those currently installed on the notebook, you will 
need to know the version of the system ROM currently installed.
ROM version information can be displayed by pressing 
Fn+esc or 
by accessing Compaq Computer Setup.
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							3–6Getting Started
How to Get Information, Help and Updates
Displaying ROM Information in Computer Setup
Computer Setup is a non-Windows utility. For general 
information about using Computer Setup, see the “Setup and 
Diagnostics Utilities” chapter in the Software Guide on the 
Documentation Library CD.
To display ROM information in Computer Setup:
1. To open Computer Setup, turn on or restart the notebook. 
Press 
F10 while the F10 = ROM Based Setup message is 
displayed in the lower left of the screen.
❏To change the language, press F2.
❏
For navigation instructions, press F1.
2. Select the File menu > System Information. The system ROM 
information is displayed.
3. To exit Computer Setup without changing any settings, use 
the arrow keys to select File > Ignore Changes and Exit, then 
follow the instructions on the screen. After Computer Setup 
closes, the notebook restarts in Windows.
Downloading Software from the Internet
Most software at the Compaq Web site is packaged in a 
compressed file called a SoftPaq. Some ROM updates may be 
packaged in a compressed file called a ROMPaq. Other ROM 
updates may be provided as a CPQFlash SoftPaq.
Most download packages contain a file named Readme.txt. A 
Readme.txt file contains information regarding installing and 
troubleshooting the file. The Readme.txt files included with 
ROMPaqs are in English only.
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							How to Get Information, Help and Updates
Getting Started3–7
Downloading System ROM
Ä
CAUTION: To prevent an unsuccessful installation, download and install 
the system ROM only while the notebook is connected to reliable 
external power using the AC adapter. Do not download or install a 
system ROM while the notebook is running on battery power, docked 
in an optional Port Replicator or Mobile Expansion Unit, or connected 
to an optional power source. During the download and installation:
■Do not unplug the notebook from the electrical outlet.
■Do not shut down the notebook.
■Do not remove or insert a drive.
To download and install a system ROM:
1. Access the page at the Compaq Web site that provides 
software for your notebook. For home and small office 
products or corporate products, visit:
http://www.compaq.com/support
2. Follow the instructions on the screen to locate the system 
ROM you want to download.
3. At the download area:
a. Write down the information (date and name) of any 
update that is later than the system ROM currently 
installed on your notebook.
b. Select the software you want and follow the downloading 
instructions on the Web page.
4. When the download is complete, open Windows Explorer.
5. In Windows Explorer, select My Computer > the hard drive 
designation (usually, drive C) > Compaq.
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							3–8Getting Started
How to Get Information, Help and Updates
6. In the Compaq folder, select the name or number of the 
software package containing the system ROM update. The 
system ROM installation begins.
7. To complete the installation, follow the instructions on the 
screen.
✎After a message on the screen reports a successful installation, 
you can delete the download package from the Compaq folder.
Downloading Other SoftPaqs
To update other SoftPaqs:
1. Access the page at the Compaq Web site that provides 
software for your notebook.
http://www.compaq.com/support
2. Follow the instructions on the screen to find the software you 
want to update.
3. At the download area, select the software you want and 
follow the downloading instructions on the Web page.
4. When the download is complete, open Windows Explorer.
5. In Windows Explorer, select My Computer > the hard drive 
designation (usually, drive C) > Compaq.
6. In the Compaq folder, select the name or number of the 
software package containing the update.
7. Select the file that includes an .exe extension, for example, 
Filename.exe. The installation begins.
8. To complete the installation, follow the instructions on the 
screen.
✎After a message on the screen reports a successful installation, 
you can delete the download package from the Compaq folder.
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							How to Get Information, Help and Updates
Getting Started3–9
Restoring Software
The notebook provides two ways to install or restore software. To 
restore or install individual applications provided with the 
notebook, select Start > Software Setup. A setup wizard loads, 
and a list of applications is displayed. Select the application you 
want to install and follow the instructions on the screen. 
To restore all system software that shipped preinstalled or 
preloaded on your notebook, including the operating system, use 
the QuickRestore CD. QuickRestore is included with the 
notebook and can restore the software to the factory image.
✎The factory image is the original software on your notebook 
when it was shipped.
When you restore to the factory image:
■The notebook reverts to the original factory settings.
■Software you installed after the initial software setup, 
including drivers, applications, or utilities, will be erased.
For information about using a QuickRestore CD to start up the 
notebook, refer to the documentation included with 
QuickRestore.
ÄCAUTION: To prevent an unsuccessful restoration, use QuickRestore only while the notebook is connected to reliable external power using the 
AC adapter. Do not use QuickRestore while the notebook is running on 
battery power, docked in an optional Port Replicator or Mobile Expansion 
Unit, or connected to an optional power source. During a restoration or 
installation:
■Do not unplug the notebook from the electrical outlet.
■Do not shut down the notebook.
■Do not remove or insert a drive.
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