compaq armada m700 User Manual
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2-22 Troubleshooting Table 2-15 Continued Problem Possible Cause Solution Modem does not connect at highest speed.Line conditions in your area or in the area you are calling may not support the highest connect speeds.Have your telephone line checked by your local telephone service provider. Try dialing an alternate telephone number for the service you are using. Another device on your telephone line may be causing interference.Hang up an extension telephone and disconnect any other devices that may be using the same telephone line, then redial. The service or site called does not support 56K or supports an incompatible 56K implementation.An internal modem supports K56flex. To find an Internet service provider (ISP) that supports K56flex, go the Compaq Web site at www.compaq.com. There is noise on the telephone line.The 56K protocol of an internal modem will fall back to lower speeds if the telephone line is too noisy for a high-speed connection. Try using another telephone line. Change the Hang-up Delay S Register: 1. Select Start! Programs !Accessories! HyperTerminal. 2. Go to Command Mode, type ATS10=150, then press Enter. NOTE: This command causes the modem to take longer to disconnect even if there is no noise on the line. The telephone line does not support 56K implementation.The 56K protocol requires that the telephone line contain no more than one analog-to-digital conversion. Try connecting from an alternate site.
Troubleshooting 2-23 Table 2-16 Solving PC Card Problems Problem Possible Cause Solution Computer does not beep when a PC Card is inserted.PC Card is not inserted properly.Try reinserting the card. Ensure that the PC Card is inserted in the correct orientation. Insert the card gently to prevent damage to the pins. Speakers are turned off or volume is turned down.Adjust the volume control on the computer. PC Card or card driver is not PCMCIA compliant.Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Computer beeps only once when a PC Card is inserted.The computer beeps once to indicate that a PC Card is recognized but not properly configured.Before a new PC Card can be used, it may be necessary to perform an initial setup procedure. Follow the PC Card manufacturers instructions for formatting a hard drive card or installing PC Card- specific drivers for a network card. Network PC Card does not work.Necessary drivers are not installed (turned on).Refer to the instructions that came with the PC Card or contact the vendor for information on installing the correct drivers. PC Card is not fully inserted or is upside down.Ensure the PC Card is inserted correctly. Network PC Card or driver is not PCMCIA compliant.Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Storage PC Card does not work.SRAM and flash memory PC Cards require the memory card driver to be loaded.Memory cards can only be accessed using DOS real mode drivers. You are trying to access the storage PC Card using the wrong drive letter.If you are running Windows 95, change the drive letter assignment in Device Manager. If you are running Windows NT 4.0, change the drive letter assignment through the Control Panel. The PC Card is not formatted.For memory cards, run MCFORMAT in MS-DOS Mode to format the PC Card. For ATA cards, run ATAINIT, then run MCFORMAT in MS-DOS Mode to format the PC Card. The card is not supported. Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Storage cards, such as SRAM, do not work in the expansion base.Use the storage card in the computer.
2-24 Troubleshooting Table 2-17 Solving Power Problems Problem Possible Cause Solution Computer will not turn on. Battery is discharged and computer is not connected to a power source. Charge the battery pack. Replace the battery pack. Connect the computer to an external power source. Battery is discharged and cables to the external power source are unplugged. Ensure that cables connecting the computer and the external power source are plugged in properly. Computer turned off while it was left unattended. Computer initiated because of a critical low battery condition. Charge the battery pack. Replace the battery pack. Connect the computer to an external power source. The computer initiated Hibernation after a user- defined timeout expired. Turn on the computer. Table 2-18 Solving Screen Problems Problem Possible Cause Solution Characters on computer display are dim. Computer is in direct light. The brightness control is not set properly. Move the computer or adjust the screen. Adjust the brightness control bypressing the Fn+F10 hotkeys. You may have a screen saver or screen blanking utility installed. Press any key to refresh the screen. Screen timeout was initiated. Press any key to light the screen. System initiated Suspend after a user-defined timeout expired. Press the suspend button to exit Suspend. Computer initiated a low battery Suspend or Hibernation. Replace the battery pack and exit Suspend or Hibernation. Connect the computer to an external power source and exit Suspend or Hibernation. Power Management, which controls Suspend and Hibernation, is disabled and the battery pack has discharged. Replace the battery pack and turn on the computer. Connect the computer to an external power source and turn on the computer. Computer screen is blank and external monitor displays information.Display was switched to the external monitor.Press Fn+F4 to display information on the computer screen; press Fn+F4 again to display information simultaneously on both screens. Display switch is stuck. Tap the switch. Fn+F4 hotkey combination does not switch between internal and external displays.CRT or other display device is not connected properly.Check your connections to ensure that an external device is connected properly.
Troubleshooting 2-25 Table 2-19 Solving USB Problems Problem Possible Cause Solution External device connected to a USB connector does not work.The operating system limits external devices connected by USB to two tiers which can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier.Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier. External device connected to USB connector does not work during startup (before Windows 95 loads).During startup, only two tiers are supported by the USB port. These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier.Use the external device only after Windows 95 or Windows 98 has loaded. Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier. External devices in lower tiers do not work.An unpowered hub is connected to another unpowered hub.Use only powered hubs. Make sure that all unpowered hubs are immediately preceded by powered hubs in the USB chain.
Illustrated Parts Catalog 3-1 chapter 3 ILLUSTRATED PARTS CATALOG This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada M700 Series of Personal Computers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1). Figure 3-1. Serial Number Location
3-2 Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components
Illustrated Parts Catalog 3-3 Table 3-1 Spare Parts: Computer System Major Components Item Description Spare Part Number 1 Display assembly 14.1-inch, XGA, CTFT 13.3-inch, XGA, CTFT135219-001 135218-001 2 Touch button with TouchPad 173721-001 3 Touch button 135226-001 4 Top cover includes LED board and Internet buttons; used with the following SKUs: 192999-001 206645-XXX 215198-XXX206646-XXX 215199-XXX206647-XXX includes LED board; used with the following SKUs: 176468-001 205857-XXX 205860-XXX 215197-XXX205858-XXX 205862-XXX 205861-XXX205859-XXX 215191-XXX does not include LED board; used with the following SKUs: 135224-001 124898-XXX 124939-XXX 139114-XXX 139120-XXX 164462-XXX 400324-XXX 400327-XXX 400330-XXX 400333-XXX124899-XXX 124940-XXX 139116-XXX 140141-XXX 400322-XXX 400325-XXX 400328-XXX 400331-XXX124938-XXX 124941-XXX 139117-XXX 140142-XXX 400323-XXX 400326-XXX 400329-XXX 400332-XXX Plastics Kit, includes: 135230-001 5a 5bSwitch cover (2) Modem covernot illustrated: mini PCI dummy card display screw covers (4) infrared lens power switchleft & right display covers computer feet (4) PC Card dummy cards (2) RJ-11 & RJ-45 covers 6 Keyboard - TouchPad model 125788-XX1 Belgian Brazilian Danish French Canadian French German International-181 -201 -081 -121 -051 -041 -021Italian Japanese Korean Latin American Spanish Norwegian Portuguese-061 -291 -AD1 -161 -091 -131Swedish Spanish Swiss Taiwanese U.K. English U.S. English-101 -071 -111 -AB1 -031 -001 Keyboard - EasyPoint IV model 125788-XX2 Arabic Belgian Brazilian Danish French Canadian French German-172 -182 -202 -082 -122 -052 -042International Italian Japanese Korean Latin American Spanish Norwegian Portuguese-022 -062 -292 -AD2 -162 -092 -132Swedish Spanish Swiss Taiwanese Turkish U.K. English U.S. English-102 -072 -112 -AB2 -142 -032 -002 7 USB board assembly (includes mouse connector and video connector) 135229-001 Cable Kit, includes: 152605-001 8a 8bRAM board Real time clock (RTC) batterynot illustrated: microphone assembly microphone cablespeaker cable Continued
3-4 Illustrated Parts Catalog Computer System Major Components (continued)
Illustrated Parts Catalog 3-5 Table 3-1 continued Item Description Spare Part Number 9 Infrared board (includes RJ-11 and RJ-45 jacks)135228-001 10 Fan 135222-001 11 Voltage converter board used with the following SKUs: 215375-001 215191-XXX 215199-XXX215197-XXX 215198-XXX used with the following SKUs: 171803-001 139114-XXX 139116-XX2 139116-XX6 139116-XX8 139117-XXX 139120-XXX140141-XXX 140142-XXX 159695-XXX 159696-XXX 159697-XXX 205857-XXX205858-XXX 205860-XXX 205861-XXX 205862-XXX 206645-XXX 206647-XXX used with the following SKUs: 178128-001 124898-XXX 124899-XXX 124938-XXX 124939-XXX 124940-XXX 124941-XXX 149207-XXX 149208-XXX152550-XXX 164462-XXX 400322-XXX 400323-XXX 400324-XXX 400325-XXX 400326-XXX400327-XXX 400328-XXX 400329-XXX 400330-XXX 400331-XXX 400332-XXX 400333-XXX 12 System board (includes processor assembly) supports Intel Mobile Pentium III 850-MHz with MMX technology; used with SKUs 215198-XXX and 215199-XXX.212873-001 supports Intel Mobile Pentium III 750-MHz with MMX technology; used with SKUs 206645-XXX, 206646-XXX, and 206647-XXX.192277-001 supports Intel Mobile Pentium III 700-MHz with MMX technology; used with the following SKUs:171805-001 205860-XXX 215191-XXX205861-XXX 215197-XXX205862-XXX supports Intel Mobile Pentium III 650-MHz with MMX technology; used with SKUs 205857-XXX, 205858-XXX, and 205858-XXX.171804-001 supports Intel Mobile Pentium III 500-MHz with MMX technology; used with SKUs 139114-XXX, 139116-XXX, and 140141-XXX.159758-001 supports Intel Mobile Pentium III 450-MHz with MMX technology; used with the following SKUs:159757-001 139117-XXX 159696-XXX139120-XXX 159697-XXX140142-XXX 159695-XXX supports Intel Mobile Pentium II 400-MHz with MMX technology; used with the following SKUs:135215-001 124939-XX2 400322-XX6 400325-XXX124940-XX4 400323-XX6 400326-XX2124941-XX6 400324-XX4 400327-XX2 supports Intel Mobile Pentium II 366-MHz with MMX technology; used with the following SKUs:135216-001 124898-XX2 149207-XXX 164462-XXX 400330-XX4 400333-XX2124899-XX4 149208-XXX 400328-XX6 400331-XX4124938-XX6 152550-XXX 400329-XX6 400332-XX2 Continued
3-6 Illustrated Parts Catalog Computer System Major Components (continued)