compaq armada m700 User Manual

2-12    Troubleshooting
Table 2-5
Ports
Serial port 3F8, IRQ4
Infrared port 2F8, IRQ9
Parallel port 378, IRQ7
Ethernet port 300, IRQ11
Table 2-6
Power
Low Battery Warning Beep Checked (enabled)
External Energy Saving Monitor Connected Unchecked (not connected)
Power Management
Enabled While operating on battery power
Conservation Level High
Level Definition
High Suspend Time:  3 minutes
Hibernation Timeout:  Immediate
Drive Timeout:  1 minute
Screen Timeout:  1 minute
Medium Suspend Time:  5 minutes...

Troubleshooting    2-13
2.6  Troubleshooting Without Diagnostics
This section provides information about how to identify and correct some common
hardware, memory, and software problems. It also explains several types of messages
that may be displayed on the screen.
Since symptoms can appear to be similar, carefully match the symptoms of the
computer malfunction against the problem description in the Troubleshooting tables to
avoid a misdiagnosis.
Before Replacing Parts
When troubleshooting a problem,...

2-14    Troubleshooting
Checklist for Solving Problems
If you encounter a minor problem with the computer or software applications, go
through the following checklist for possible solutions:

 Is the computer connected to an external power source, or does it have a fully
charged battery pack installed?

 Are all cables connected properly and securely?

 Did the diskette drive contain a nonbootable diskette when you turned on the
computer?

 Have you installed all the needed device drivers? For example,...

Troubleshooting    2-15
Table 2-8
Solving Audio Problems
Problem Possible Cause Solution
Computer does not beep
after the Power-On Self-
Test (POST).System beeps have been
turned down.Use the Fn+F5 hotkeys to turn up the
system volume.
Internal speaker does not
produce sound when an
external audio source is
connected to the stereo
line-jack.Volume may be turned off or
set too low. Adjust the overall volume by pressing
the Fn+F5 hotkeys.
 Adjust the sliding mixer controls by
double-clicking the speaker...

2-16    Troubleshooting
Table 2-9
Solving Battery/Battery Gauge Problems
Problem  Possible  Cause Solution
  Computer is beeping and
battery power light is
blinking  Battery pack charge is low.
 Charge the battery pack by connecting to
an external power source.

 Replace the battery pack with another
fully charged battery.

 Initiate Hibernation or turn the computer
off until AC power or a fully charged
battery is available.
  Computer battery charge
light blinks to indicate low
battery condition, but...

Troubleshooting    2-17
 
 Table  2-10
Solving Compact Disc and DVD-ROM Problems
 Problem  Possible  Cause  Solution
  Drive cannot read a disc  Disc is not properly seated
in the drive.  Open the loading tray, insert the disc,
then close the tray.
  Disc is loaded in the loading
tray upside down.  Open the loading tray, turn over the
disc (label facing up), then close the
tray.
  Disc has a scratch on its
surface.  Insert a different disc.
 
CD-ROM drive or DVD-
ROM drive is not detected
by the...

2-18    Troubleshooting
Table 2-12
Solving Hard Drive
 Problems
Problem Possible Cause Solution
Accessing information on
the hard drive is much
slower than usual.Hard drive entered low
power state due to timeout
and is now exiting from it.Wait for the system to restore the
previously saved data to its state prior
to initiating a low power state.
Hard drive is fragmented/not
optimized or has errors.Run ScanDisk and Disk Defragmenter.
Hard drive does not work. Hard drive is not seated
properly.Turn off and...

Troubleshooting    2-19
Table 2-13  continued
Problem Possible Cause Solution
Cannot communicate
with another computer
(continued).There is a conflict with the #
bits.Select the same # bits setting for
both computers.
There is a stop byte conflict. Select the same stop byte for both
computers.
There is a parity conflict. Select the same parity setting for
both computers.
Cannot transmit data. Direct sunlight, fluorescent
light, or flashing incandescent
light is close to the infrared
connections.Remove...

2-20    Troubleshooting
Table 2-15
Solving Modem
 Problems
Problem Possible Cause Solution
Modem loses connection. The cable connection from
the phone line to the modem
is loose.Check to make sure the telephone
cable is properly connected.
Call Waiting has not been
disabled.Disable Call Waiting:
1. Select Start ! Setting ! Control
Panel ! select Modems.
2. From the General tab of the
Modems Properties page, select
Dialing Properties.
From the My Locations tab of the
Dialing Properties page, check the
box...

Troubleshooting    2-21
 Table  2-15   Continued
Problem Possible Cause Solution
Phone line noise causing
a disconnection.Hang-up Delay S Register
(S10) set too low.Change S10 default to 150.
To set S10=150:
1. Select Start ! Programs !
Accessories ! HyperTerminal,
then go to Command Mode.
2. Type ATS10=150 and press
Enter.
This command causes the modem
to take longer to disconnect even if
there is noise on the line.
No dial tone Phone service is not
connected to the telephone
wall jack.Verify that...