Comdial QuickQ Supervisors User Guide

Table Of Contents
The Scout Telephone for Supervisors ............................... 2
Description of the Display (Idle Display) .......................... 3
Signing in toQuickQ........................................................... 3
Changing the Mode of Operation ...................................... 4
Recording Announcements ................................................ 4
Viewing Current Reports ................................................... 6
Monitoring...

Description Of The Display (Idle Display)
This line indicates your present status.
SigningInToQuickQ·Press the ACD (F1) button (OAI button).
·Use the keypad to enter your ID number. Press the Rt
(retry) Interactive button if you enter an incorrect digit.
·Enter your password digits.
·IF you want to answer ACD calls for your group, press the
Ys (yes) Interactive button. ACD calls will be sent to you
according to the agent availability and your priority level.
If you do not want to be part of the answering...

Changing The Mode Of Operation·The idle display indicates the current mode of operation for
the group.
·To change the mode of operation manually for the group,
press the Md (mode) Interactive button.
·Press the Interactive button that corresponds to the desired
mode of operation for your group as follows:
Dy (day): day announcements and call routing
Nt (night): night announcement and disconnect
Sp (special): special announcement and disconnectRecording Announcements·To record the announcements for your...

Responding To HelpNote:You must be in the Idle state (see display below) to be
available to your agents for help.
·When an agent in your group requests help, your telephone
will beep and this display will appear.
·To reject the call for help, press the Rj (reject) Interactive
button. The agent will be notified that you are unavailable.
·To answer, press the As (answer) Interactive button. The
system will then call the agent.
·When the agent answers, you will either be connected to
the agent and the...

Viewing Current Reports·The supervisor can view current reports on answered and
abandoned call statistics. These statistics are based on line
activity for the group.
Note:If your group does not have lines assigned to it, this report
will show zeros.
·From the idle display, press Mn (menu).
·Press the Rp (report) Interactive button.
·To return to the idle display, press Qt (quit).
Scout Interactive Button DefinitionsScout
DisplayStandard
DisplayScout
Display
Standard
Display
Ab
Ac
Ag
Al
As
By
Cn
Cr
Cf
Dy...

Printed in U.S.A. GCA70-345.01
04/97
Supervisor’s
User Guide
for the
Scout Telephone
This manual has been developed by
Comdial Corporation (the “Company”) and is
intended for the use of its customers and
service personnel. The information in this
manual is subject to change without notice.
While every effort has been made to
eliminate errors, the Company disclaims
liability for any difficulties arising from the
interpretation of the information contained
herein.
The information contained herein does not...