Comdial Quick Q Instructions Manual
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QuickQ Supervisor’s User Guide Oct ‘02 Comdial 17 12. LOG-IN PROCEDURE Answer Call? YES NO Group 1 : Day MENU MODE LOG Agent ID: RETRY QUIT Group Mode? DAY NIGHT SPEC’L Password:___ RETRY QUIT Welcome-------> QuickQ DAY NIGHT SPEC’L Group Mode? DAY NIGHT SPEC’L Exit from QuickQ? YES NO DATE TIME OPTIONS
Responding to Request for Help 18 Comdial Oct ‘02 13. RESPONDING TO REQUEST FOR HELP Request for Help Louise Calling! ANSWER REJECT Calling Louise CANCEL Louise Line 10 QUIT Group 1 : Day MENU MODE LOG
QuickQ Supervisor’s User Guide Oct ‘02 Comdial 19 14. SUPERVISOR’S MENU GROUP 01 DAY MENU MODE LOG MSG 01 : 000S RECORD PLAY QUIT PLAY MSG 01 STOP ACCEPT MSG? YES NO PLAY CLEAR MSGS YES NO MSG #: RETRY CLEAR QUIT RECORD MSG 01 STOP MESSAGES CLEAR MESSAGE QUIT MSG #: RETRY CLEAR QUITWT: >T MESSAGE REPORT AGENT WT: >T MESSAGE REPORT AGENT AGENT ID: ___ SCAN RETRY QUIT AGNT: SCAN SELECT QUIT MESSAGES CLEAR MESSAGE QUIT AGNT: 101 00 SCAN SELECT QUIT GROUP 01 DAY MENU MODE LOG
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein. The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contin - gency to be met in connection with installation, operation, or mainte- nance. Should further information be desired, or should particular problems arise which are not covered sufficiently for the purchaser’s purposes, contact Comdial, Inside Sales Department, Sarasota, Florida 34232.