Comdial Quick Q Automatic Call Distributor User Guide

Set End
Before you can use the Backup or Delete options, you must first tell the Backup Utility which type of
Data Files you wish to work with, and also the Start Date and End Date of the period in which you wish
to carry out the Backup or Delete operation.
You enter the End date for the work period in the format DD/MM/YYYY, so that February 1st 1994
would be entered as 01/02/1994.
Dates are checked as they are entered to make sure that you haven’t asked for the 32nd of a month, or a
date next year and...

Index
A
Abandoned Bin ........................................................1–4
Account Code Setup Window .............................. 3–11
Account Codes, Assigning ................................... 3–10
Account Codes ........................................................1–6
Add Agent Window ............................................. 3–17
Agent Features, Describing The ..............................1–6
Agent Group Window .......................................... 3–16
Agent Group-Setup,...

M
Make Set Busy.........................................................1–6
Make Your Telephone Busy ...................................4–4
Management Info. ................................................... 5-1
Management Information System Reporting ..........1–5
Manual Answer Mode .............................................1–7
Message Window ....................................................3–9
Messages, Understanding the ............................... 3–19
MIS Reporting...

Wrap-up Time .........................................................1–6
Wrapping Up A Call ...............................................4–3
Z
Zoom Box ...............................................................A–2
GCA70-271Index
I–3 

This manual has been developed by Comdial Corporation (the
“Company”) and is intended for the use of its customers and service
personnel. The information in this manual is subject to change
without notice. While every effort has been made to eliminate errors,
the Company disclaims liability for any difficulties arising from the
interpretation of the information contained herein.
The information contained herein does not purport to cover all details
or variations in equipment or to provide for every...

Printed in U.S.A. ................................................................................ ........................................ ........................................ ........................................ .............GCA70-271.04
8/95
Charlottesville, Virginia 22901-2829
R
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