Comdial Impact Call Instructions Manual

							Installing Impact Call
Introducing Impact Call
Impact Call is client software that runs on a personal computer and works in conjunction with a digital
communications system. The Impact Call software speeds call handling by providing the desktop pc with call
control features.
Among the features Impact Call makes available, are:
•text messaging using wireless pagers,
•access to system-wide features such as Park Orbits,
•full keyboard and mouse interfaces,
•printed reports,
•database access on incoming and outgoing calls.
Detailing The Platform Requirements
Impact Call runs on personal computers (PC) that have the following minimum specifications:
•MicrosoftâWindowsâ95 or NT operating systems
Microsoft, Windows 95 and Windows NT are registered trademarks of Microsoft Corp., Redmond WA
•16 megabytes of RAM,
•Pentium 90 or higher processor,
•VGA monitor (SVGA preferred),
•5 megabytes of hard disk space,
•CD-ROM drive,
•network interface.
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change
without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation, operation, or
maintenance. Should further information be desired, or should particular problems arise which are not covered sufficiently for the purchaser’s purposes, contact Comdial, Inside Sales Department,
Charlottesville, Virginia 22906.
Printed in U.S.A.IMI89–328.01
1/99
R 
						

							Installation Options
Impact Call with Impact Integrator will run on DXP, DXPPlus, and FX Series platforms.
Impact Call with PCIU will run on DXP, DXPPlus, FX Series, DSU, and DSU II platforms.
Stand-Alone Installation (Impact Call with Impact Integrator)
When installed as a stand-alone installation, both thewideopen.officeserver and client software run on the same
PC. That PC is linked directly to the digital communications system.
PCIU Installation (Impact Call with PCIU)
The PCIU connects between the digital communications system and the Impact Call PC. The PCIU installation
requires that you program feature buttons on the telephones for some features to work. Specifically, the voice mail
transfer, mute, and headset operation features will not work unless feature buttons are programmed on the
telephones. Refer to the telephone reference manuals for instructions on programming feature buttons.
Client-Server Installation (Impact Call with Impact Integrator)
When installed as a client-server application, Impact Call uses Comdial’swideopen.officetelephony server
software to provide its interface. IPX, TCP/IP, or Netbios protocol provides communication between the client PC
and thewideopen.officeserver. Thewideopen.officeserver is linked directly to the digital communications
system.
Locating Related Publications
When performing the installation of the Impact Call hardware, you will need to refer to the related publications
listed below:
•IMI66–105Installing The FXS Common Equipment Cabinet
•IMI66–141Installing The FXT Common Equipment Cabinet
•IMI66–134Installing The DXP Plus Main Common Equipment Cabinet
•IMI66–001Installing The DXP Main Common Equipment Cabinet
•IMI66–107System Hardware and Software Instructions for the Impact DSU
•IMI66–132System Hardware and Software Instructions for the DSU II
•IMI89–235 Wideopen.officeInstallation Guide
2 – Installing Impact Call
IMI89–328Installing Impact Call 
						

							Connecting The Equipment
You can install Impact Call as a stand-alone installation, as a network-based installation, or with a PCIU.
These installation schemes are illustrated below. Refer to the appropriate installation manual for connection
details.
Installing Impact Call – 3
Installing Impact CallIMI89–328
Impact Call PC
call011
Digital
Communications
SystemSystem Telephone
Serial Data
ConnectionPCIU
Impact Call PCIU Installation
Impact Call PC
conecton
Digital
Communications
SystemSystem Telephone
Serial Data
Connection
Impact Call Stand-Alone Installation 
						

							4 – Installing Impact Call
IMI89–328Installing Impact Call
Impact Call PC
Wideopen.office
ServerSerial Data
Connection
connec2
Digital
Communications
SystemLocal
Area
Network System
Telephone
Impact Call Network Installation 
						

							Installing The Impact Call Software
As a preliminary step, you must first install thewideopen.officesoftware.
•If it is a stand-alone installation, installwideopen.officeon the same PC you will install Impact Call.
•If it is a network installation, installwideopen.officeon the server PC, then use the same program disk to install
wideopen.officeon the client PC.
To install thewideopen.officesoftware, refer to IMI89–235,wideopen.office Installation Guide.
After you have properly installedwideopen.office, install Impact Call on the client PC. To do this, take the
following steps:
1. Insert the Impact Call program disk into the PC’s disk drive.
2.
From the main window, click theStartbutton and theRunbutton.
3.
From theRundialog box, verify that the directory selection is:A:\startup.exethen clickOK.
4. When the installation dialog appears, choose whether you want to install Impact Call using Impact Integrator
or PCIU (if you are installing for PCIU, please read the next section). From here on, the Impact Call software
installs itself automatically.
PCIU Considerations
If you are installing Impact Call for PCIU, you must program feature buttons on the telephones for some Impact
Call features to work. Specifically, the voice mail transfer, mute, and headset operation features will not work
unless feature buttons are programmed on the telephones. Refer to the telephone reference manuals for
instructions on programming feature buttons.
Installing Impact Call – 5
Installing Impact CallIMI89–328
call010
Choose Impact Integrator or PCIU 
						

							Charlottesville, Virginia 22901-2829
R
World Wide Web:  http://www.comdial.com/