Comdial Impact Attendant For Windows Instructions Manual

							Installing Impact Attendant For Windows
Introducing Impact Attendant
Impact Attendant is a software product that when run on a personal computer and works in conjunction with a
digital communications system. The Impact Attendant software allows an attendant to handle a large volume of
call traffic in a short period of time. With this software, the attendant has operational control of the system and the
telephone stations that are a part of it.
Among the features that Impact Attendant makes available to the attendant, are the following items:
·Real-time status updates of telephone activity,
·Tracking people using wireless pagers,
·Access to system-wide features such as Park Orbits, SOHVA, and Serial Transfer,
·Full keyboard and mouse interfaces,
·Printed reports of the attendant’s operation.
Detailing The Platform Requirements
Impact Attendant runs on personal computers (PC) that have the following minimum specifications:
·MicrosoftâWindowsâ95 or NT operating systems
Microsoft, Windows 95 and Windows NT are registered trademarks of Microsoft Corp., Redmond WA
·16 Meg of RAM
·Pentium 90 or higher processor
·VGA monitor ( SVGA preferred )
·5 Mbytes of hard disk space
·CD–ROM drive
·Either a serial port or network interface
Impact Attendant uses Comdial’swideopen.officetelephony server software to provide its operational interface.
You can connect the Impact Attendant attendant PC directly to the communications system as a stand-alone
installation or across a network connection to a remote server.
·When run on a PC that is directly connected to the communications system, Impact Attendant requires that
thewideopen.officeserver be running on the PC. This arrangement does not need a network interface. The
serial communication with the digital communications system is handled bywideopen.office.
·When run over the network, Impact Attendant uses either the IPX, TCP/IP, or Netbios protocols to
communicate withwideopen.office. The PC with thewideopen.officeserver software connects with Impact
Attendant on the attendant PC.Wideopen.officealso maintains serial communications with the digital
communications system.
Impact Attendant requires that a proprietary analog or digital telephone be assigned to the attendant position for
use by the attendant in executing the Impact Attendant functions.
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change
without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation, operation, or
maintenance. Should further information be desired, or should particular problems arise which are not covered sufficiently for the purchaser’s purposes, contact Comdial, Inside Sales Department,
Charlottesville, Virginia 22906.
Printed in U.S.A.IMI89–309.01
02/98
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							Locating Related Publications
When performing the installation of the Impact Attendant hardware, you will need to refer to the related
publications listed below:
·IMI66–105Installing The DXPPlusMain Common Equipment Cabinet
·IMI66–001Installing The DXP Main Common Equipment Cabinet
·IMI89–235 Wideopen.officeInstallation Guide
Interconnecting The Equipment
You can arrange a system to use Impact Attendant in a stand-alone installation or as a network-based installation.
These two installation schemes are illustrated below. Refer to the appropriate installation manual for connection
details.
2 Interconnecting The Equipment
IMI89309 Installing Impact Attendant For Windows
Attendant
PC
DXP027B.cdr
Digital
Communications
SystemAnalog or Digital
System Telephone
Serial Data
Connection
Using Total Control In A Stand-Alone Installation 
						

							Interconnecting The Equipment 3
Installing Impact Attendant For Windows IMI89309
Attendant
PC
Wideopen.office
ServerSerial Data
Connection
DXP027A.cdr
Digital
Communications
SystemLocal
Area
Network Analog
or
Digital
System
Telephone
Using Total Control In A Network Installation 
						

							Installing The Impact Attendant Software
As a preliminary step, you must first install thewideopen.officesoftware.
·If the installation site is a stand-alone arrangement, installwideopen.officesoftware on the same PC that you
will use for the attendant position.
·If the installation site is a network arrangement, installwideopen.officeon the remote server computer then use
the same program disk to installwideopen.officeon the attendant PC.
To properly install thewideopen.officesoftware, refer to the instructions for doing so that are provided in
IMI89–235, Wideopen.OfficeInstallation Guide.
After you have properly installedwideopen.office, you can then install Impact Attendant on the attendant PC. To
do this, take the following steps:
1. Insert the Impact Attendant program disk into the PC’s disk drive.
2.
From the main window, click theStartbutton and theRunbutton.
3.
From theRundialog box, verify that the directory selection is:A:\startup.exethen clickOK. The Impact
Attendant program loads itself automatically.
IMI89309 Installing Impact Attendant For Windows
Charlottesville, Virginia 22901-2829
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World Wide Web:  http://www.comdial.com/