Comdial Acd Quick Q Agents Instructions Manual

							QuickQ Agents User Guide
Oct ‘02 Comdial 17
13.  INCOMING CALL
Call Redirected
Busy
    CANCEL       HELP        LOG
Supervisor Ready!Supervisor Busy!
    RETRY                   CANCEL
Last Name:               Held
    CONF     RETURN    TRANS
Sub-Group      Line Name:
    ACC      WRAP-UP      HELP
Line Name:      Supervisor
    RELEASE                TRANS
Release Supervisor Name
    YES                              NO
Sub-Group      Line Name:
    ACC                          HELP
Wrap-up------> 20 seconds
Waiting: 05             >T:01
    READY        ACC       BUSY
Requesting Help!Account Description
    RETRY                          OK
ACC Code: ___
   RETRY                      EXIT
Sub-Group    Line Name:
   ACC     WRAP UP     HELP
All Agents Busy!
      BUSY
*Group          Sub-Group
Sub-Group           01:20
       BUSY       
Calling Supervisor Name
CANCEL                              
Supervisor Name Calling
    CONF                         HOLD
* Disconnect Caller
*
OUTGOING
    CALL 
						

							Incoming Call
18 Comdial Oct ‘02 
						

							This manual has been developed by Comdial Corporation (the 
“Company”) and is intended for the use of its customers and service 
personnel.  The information in this manual is subject to change 
without notice.  While every effort has been made to eliminate errors, 
the Company disclaims liability for any difficulties arising from the 
interpretation of the information contained herein.
The information contained herein does not purport to cover all details 
or variations in equipment or to provide for every possible contin
-
gency to be met in connection with installation, operation, or mainte-
nance.  Should further information be desired, or should particular 
problems arise which are not covered sufficiently for the purchaser’s 
purposes, contact Comdial, Inside Sales Department, Sarasota, 
Florida  34232. 
						

							GCA70-278.05
10/02
Printed in U.S.A.