Cisco Dpq3925x User Manual

							 
 IMPORTANT SAFETY INSTRUCTIONS 
 
4021193 Rev C 11 
CE Compliance 
Declaration of Conformity with Regard to the EU Directive 1999/5/EC 
(R&TTE Directive) 
This declaration is only valid for configurations (combinations of software, firmware and 
hardware) supported or provided by Cisco Systems for use within the EU. The use of 
software or firmware not supported or provided by Cisco Systems may result in the 
equipment no longer being compliant with the regulatory requirements. 
  
						

							 
 IMPORTANT SAFETY INSTRUCTIONS 
12 4021193 Rev C 
Note: The full declaration of conformity for this product can be found in the Declarations of 
Conformity and Regulatory Information section of the appropriate product hardware 
installation guide, which is available on Cisco.com. 
The following standards were applied during the assessment of the product against the 
requirements of the Directive 1999/5/EC: 
 Radio: EN 300 328 
 EMC: EN 301 489-1 and EN 301 489-17 
 Safety: EN 60950 and EN 50385 
The CE mark and class-2 identifier are affixed to the product and its packaging. This product 
conforms to the following European directives: 
  
-1999/5/EC 
National Restrictions 
This product is for indoor use only. 
France 
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used 
outdoors in the band 2454 - 2483, 5 MHz. There are no restrictions when used in other parts 
of the 2.4 GHz band. Check http://www.arcep.fr/ for more details. 
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements 
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il ny a pas de restrictions pour des 
utilisations dans dautres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour 
de plus amples détails. 
Italy 
This product meets the National Radio Interface and the requirements specified in the 
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating 
within the boundaries of the owners property, its use requires a ―general authorization.‖ 
Please check http://www.comunicazioni.it/it/ for more details. 
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano 
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all interno del 
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una ―Autorizzazione Generale‖. 
Consultare http://www.comunicazioni.it/it/ per maggiori dettagli. 
Latvia 
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic 
Communications Office. Please check http://www.esd.lv for more details. 
2,4 GHz frekven?u joslas izmantošanai ?rpus telp?m nepieciešama at?auja no Elektronisko 
sakaru direkcijas. Vair?k inform?cijas: http://www.esd.lv. 
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level 
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the 
output power available at the connector (specified in dBm).  
						

							 
 IMPORTANT SAFETY INSTRUCTIONS 
 
4021193 Rev C 13 
Antennas 
Use only the antenna supplied with the product.     20090312 CE_Gateway  
						

							14  4021193 Rev C 
 
Introduction 
 
Introduction 
Welcome to the exciting world of high-speed Internet and high-quality digital 
telephone service. Your new Cisco® Model DPQ3925 DOCSIS® 3.0 Wireless 
Residential Gateway with Embedded Digital Voice Adapter is a cable modem that 
meets industry standards for high-speed data connectivity along with reliable digital 
telephone service. The DPQ3925 residential gateway delivers data, voice and wired 
(Ethernet) or wireless gateway capabilities to connect a variety of devices in the 
home or small office and support high-speed data access and cost-effective voice 
services, all in one device. With a DPQ3925 residential gateway, your Internet 
enjoyment, home and business communications, and personal productivity will 
surely soar. 
This guide provides procedures and recommendations for placing, installing, 
configuring, operating, and troubleshooting your DPQ3925 residential gateway for 
high-speed Internet and digital telephone service for your home or office. Refer to 
the appropriate section in this guide for the specific information you need for your 
situation. Contact your service provider for more information about subscribing to 
these services. 
Benefits and Features 
Your new DPQ3925 residential gateway offers the following outstanding benefits 
and features: 
 Compliant with DOCSIS 3.0, 2.0, and 1.x standards along with PacketCable™ 
specifications to deliver high-end performance and reliability 
 High performance broadband Internet connectivity to energize your online 
experience 
 Two-line embedded digital voice adapter for wired telephony service 
 Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity 
 802.11n Wireless Access Point 
 Includes one or two optional internal Lithium-Ion cartridge-style batteries for 
convenient and long-lasting backup power 
 Wi-Fi Protected Setup (WPS), including a push button switch to activate WPS for 
simplified and secure wireless setup 
 User configurable Parental Control blocks access to undesirable Internet sites 
 Advanced firewall technology deters hackers and protects the home network 
from unauthorized access 
  
						

							4021193 Rev C  15 
 
 Introduction 
 
 Attractive compact design that allows for vertical, horizontal, or wall-mounted 
operation 
 Color-coded interface ports and corresponding cables simplify installation and 
setup 
 DOCSIS-5 compliant LED labeling and behavior provides a user and technician 
friendly method to check operational status and act as a troubleshooting tool 
 Allows automatic software upgrades by your service provider 
  
						

							16  4021193 Rev C 
 
Whats In the Carton? 
 
Whats In the Carton? 
When you receive your wireless residential gateway, you should check the 
equipment and accessories to verify that each item is in the carton and that each item 
is undamaged. The carton contains the following items:  
  
 
One DPQ3925 DOCSIS Residential 
Gateway 
  
 
Lithium Ion cartridge battery 
 
One Ethernet cable (CAT5/RJ-45) 
 
One CD-ROM  
If any of these items are missing or damaged, please contact your service provider 
for assistance. 
Notes: 
 You will need an optional cable signal splitter and additional standard RF 
coaxial cables if you want to connect a VCR, a Digital Home Communications 
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as 
your wireless residential gateway. 
 Cables and other equipment needed for telephone service must be purchased 
separately. Contact your service provider to inquire about the equipment and 
cables you need for telephone service. 
  
						

							4021193 Rev C  17 
 
 Front Panel Description 
 
Front Panel Description 
The front panel of your residential gateway provides LED status indicators that 
indicate how well and at what state your residential gateway is operating. See Front 
Panel LED Status Indicator Functions (on page 102), for more information on front 
panel LED status indicator functions.  
 
Model DPQ3925 shown here 
 
1 POWER—ON, power is applied to the wireless residential gateway  
2 DS—ON, the wireless residential gateway is receiving data from the cable 
network 
3 US—On, the wireless residential gateway is sending data to the cable network 
4 ONLINE—ON, the wireless residential gateway is registered on the network and 
fully operational  
5 ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports. 
BLINKING indicates that data is being transferred over the Ethernet connection 
6 USB—ON, a device is connected to the USB port. BLINKING indicates that data is 
being transferred over the USB connection 
7 WIRELESS LINK—ON, the Wireless Access Point is operational. BLINKING 
indicates that data is being transferred over the wireless connection. OFF indicates 
that the wireless access point has been disabled by the user 
8 WIRELESS SETUP—OFF (normal condition) wireless setup is not active. 
BLINKING indicates the user has activated wireless setup to add new wireless 
clients on the wireless network 
9 TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in use. 
OFF indicates that phone service for TEL 1 is not enabled 
10 TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use. 
OFF indicates that phone service for TEL 2 is not enabled 
11 BATTERY—Illuminates when the battery is fully charged    
  
						

							18  4021193 Rev C 
 
Back Panel Description 
 
Back Panel Description 
The following illustrations show the description and function of the back panel 
components on the Cisco DPQ3925 residential gateway. 
 
1 LABEL—Displays technical information regarding the gateway 
2 MAC ADDRESS LABEL—Displays the MAC address of the residential gateway 
3 TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to 
conventional telephones or fax machines 
4 USB—Connects to selected client devices 
5 ETHERNET—Four Rg-45 Ethernet ports connect to the Ethernet port on your PC or 
your home network 
6 POWER—Connects the residential gateway to the AC power cord that is provided 
with your residential gateway 
 CAUTION: 
Avoid damage to your equipment. Only use the power cord that 
is provided with your residential gateway. 
7 CABLE—c-connector connects to an active cable signal from your service provider 
8 WIRELESS SETUP—Pressing this switch initiates wireless setup, this feature allows 
the user to add new ti-Fi Protected Setup (WPS™) compliant wireless clients to the 
home network 
9 RESET—A momentary pressing (N-2 seconds) of this switch reboots the EMTA. 
Pressing the switch for more than ten seconds first causes a reset-to-factory-default of 
all settings and then reboots the gateway 
 CAUTION: 
The Reset button is for maintenance purposes only. Do not use 
unless instructed to do so by your cable or telephone service 
provider. Doing so may cause you to lose any cable modem 
settings you have selected.  
  
						

							4021193 Rev C  19 
 
 What Are the System Requirements for Internet Service? 
 
What Are the System Requirements for Internet Service? 
To ensure that your residential gateway operates efficiently for high-speed Internet 
service, verify that all of the Internet devices on your system meet or exceed the 
following minimum hardware and software requirements. 
Note: You will also need an active cable input line and an Internet connection. 
Minimum System Requirements for a PC 
 A PC with a Pentium MMX 133 processor or greater 
 32 MB of RAM 
 Web browsing software 
 CD-ROM drive 
Minimum System Requirements for Macintosh 
 MAC OS 7.5 or later 
 32 MB of RAM 
System Requirements for an Ethernet Connection 
 A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP 
protocol installed, or an Apple Macintosh computer with TCP/IP protocol 
installed 
 An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed 
  
						

							20  4021193 Rev C 
 
How Do I Subscribe to High-Speed Internet and Telephone Service? 
 
How Do I Subscribe to High-Speed Internet and Telephone 
Service? 
Before you can use your residential gateway, you need to have a high-speed Internet 
access account. If you do not have a high-speed Internet access account, you need to 
set up an account with your local service provider. Choose one of the options in this 
section. 
I Do Not Have a High-Speed Internet Access Account 
If you do not have a high-speed Internet access account, your service provider will 
set up your account and become your Internet Service Provider (ISP). Internet access 
enables you to send and receive e-mail, access the World Wide Web, and receive 
other Internet services.  
You will need to give your service provider the following information: 
 The serial number of the modem 
 The Media Access Control (MAC) address of the modem (CM MAC) 
 Other MAC address numbers as needed 
These numbers appear on a bar code label located on the residential gateway. The 
serial number consists of a series of alphanumeric characters preceded by S/N. The 
MAC address consists of a series of alphanumeric characters preceded by CM MAC. 
The following illustration shows a sample bar code label. 
 
Write down these numbers in the space provided here. 
Serial Number  _______________________   
 
MAC Address  ________________________