Cisco Acs 5x User Guide

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  Working with Expert Troubleshooter
Step 10Click Done to return to the Expert Troubleshooter.
The Monitoring & Report Viewer provides you the diagnosis, steps to resolve the problem, and 
troubleshooting summary to help you resolve the problem.
NoteYou can launch the RADIUS authentication troubleshooter from the RADIUS authentication report 
pages as well. You...

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Chapter 14      Troubleshooting ACS with the Monitoring & Report Viewer
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Step 3Click Run to run the show command on the specified network device.
The Progress Details page appears. The Monitoring & Report Viewer prompts you for additional input. 
Step 4Click the User Input Required button and modify the fields as described in Table 14-5.
Step 5Click Submit to run the show command on the network...

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Chapter 14      Troubleshooting ACS with the Monitoring & Report Viewer
  Working with Expert Troubleshooter
Step 3Click Run.
The Progress Details page appears. The Monitoring & Report Viewer prompts you for additional input.
Step 4Click the User Input Required button and modify the fields as described in Table 14-5.
The Troubleshooting Progress Details page appears. The Expert Troubleshooter retrieves the CLI 
response from the...

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Chapter 14      Troubleshooting ACS with the Monitoring & Report Viewer
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3.Compares the SGACL policy obtained from the network device with the SGACL policy obtained 
from ACS.
4.Displays the source SGT —destination SGT pair if there is a mismatch. Also, displays the matching 
entries as additional information.
To compare the SGACL policy between a network device and ACS:
Step 1Choose Monitoring and...

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Chapter 14      Troubleshooting ACS with the Monitoring & Report Viewer
  Working with Expert Troubleshooter
Step 4Click SXP-IP Mappings from the list of troubleshooting tools.
The Expert Troubleshooter page refreshes and shows the following field:
Network Device IP—Enter the IP address of the network device.
Step 5Click Run.
The Progress Details page appears. The Monitoring & Report Viewer prompts you for additional input.
Step...

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Chapter 14      Troubleshooting ACS with the Monitoring & Report Viewer
  Working with Expert Troubleshooter
Step 10Click Show Results Summary to view the diagnosis and resolution steps. 
The Results Summary page appears with the information described in Table 14-6.
Related Topics
Available Diagnostic and Troubleshooting Tools, page 14-1
Connectivity Tests, page 14-1
ACS Support Bundle, page 14-1
Expert Troubleshooter, page 14-2...

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Chapter 14      Troubleshooting ACS with the Monitoring & Report Viewer
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Step 6Click Show Results Summary to view the diagnosis and resolution steps.
Related Topics
Available Diagnostic and Troubleshooting Tools, page 14-1
Connectivity Tests, page 14-1
ACS Support Bundle, page 14-1
Expert Troubleshooter, page 14-2
Comparing Device SGT with ACS-Assigned Device SGT
For Security Group Access-enabled...

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Chapter 14      Troubleshooting ACS with the Monitoring & Report Viewer
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Step 3Click Run.
The Progress Details page appears with a summary.
Step 4Click Show Results Summary to view the results of device SGT comparison.
The Results Summary page appears with the diagnosis, resolution, and troubleshooting summary.
Related Topics
Available Diagnostic and Troubleshooting Tools, page 14-1
Connectivity...

CH A P T E R
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Managing System Operations and Configuration 
in the Monitoring & Report Viewer
This chapter describes the tasks that you must perform to configure and administer the Monitoring & 
Report Viewer. The Monitoring Configuration drawer allows you to:
Manage data—The Monitoring & Report Viewer handles large volumes of data from ACS servers. 
Over a period of time, the performance and efficiency of the Monitoring & Report...

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Configure and edit failure reasons—The Monitoring & Report Viewer allows you to configure the 
description of the failure reason code and provide instructions to resolve the problem. See Vi ew i n g  
Failure Reasons, page 15-14 for more information on how to edit the failure reason description and 
instructions for resolution.
Configure...