Cisco 7965 User Guide

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To cancel call forwarding, use one of the following methods:
 Press the CFwdALL soft key.
Pick Up Calls
To pick up a call that is on hold or a call that is ringing at another extension:
1.Press the PickUp soft key.
2.Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call is transferred to your 
phone.
To selectively pick up a call ringing at a number that belongs to a pickup group:
 Press the GPickUp soft key. If only one pickup group is defined in the entire Cisco Unified Communications Manager 
Express system, control of the call is transferred to your phone.
 If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call 
to your phone. 
 If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is 
ringing to transfer control of the call to your phone. 
Place and Establish a Conference Call
To create a three-party conference call, perform the following steps:
1.During a call, press the more soft key and then the Confrn soft key to open a new line and put the first party on hold.
2.Place a call to another number.
3.When the call connects, press Confrn again to add the new party to the call.
To establish a conference call between two- and three-party calls to a Cisco Unified IP phone, one active and the other on hold: 
 Press the Confrn soft key on the Cisco Unified IP phone.
To establish a conference call between second- and third-party calls already present on a Cisco Unified IP phone, using separate 
line buttons, one active and the other on hold, perform the following steps:
1.Press the Confrn soft key on the Cisco Unified IP phone.
2.Press the Line button of the call you want to add to the conference. 
NoteYour system administrator will have configured the system for three-party or eight-party ad-hoc conferences. 
Place a MeetMe Conference Call
To Place a MeetMe conference call:
1.Obtain a MeetMe conference number from your administrator 
2.Distribute the MeetMe conference number to all the participants. 
3.Go offhook, press the MeetMe softkey, and dial the MeetMe conference number. All other participants join the meeting by 
dialing into the MeetMe conference number.
 To end the MeetMe conference call, all participants must hang up the handset or press the EndCall soft key.
End a Conference Call
To end the conference call:
 Hang up the handset, or press the EndCall soft key.
NoteDepending on configuration when the conference call initiator disconnects, the conference call terminates. 
						

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Alternate Methods to End a Conference Call
Call initiators may use one of the following methods (functionality will vary according to your system configuration):
 To end the conference and remain connected to the most recent call, press the Confrn soft key. The older call is placed on 
hold.
 To disconnect from the conference, hang up the handset. The other parties remain on the conference call.
Live Record a Call
Call initiators can use the LiveRcd soft key to record an active call, private line or conference call. To record a call, use this 
method:
1.Press the LiveRcd. This puts the other party on-hold and initiates a call to the configured live record number.
2.Press the LiveRcd again to stop the recording.
Join a Shared-Line Call
User can join a call on a shared line using the cBarge softkey. 
To join the shared-line call, use the following method:
1.Highlight the remote-in-use call that you want to join.
2.Press the more to navigate to cBarge and press cBarge.
Place a Call from Your Local Directory
To access the local phone directory established by the administrator: 
1.Press the Directories button.
2.Press the Navigation Up or Down button or press 4 to select the Local Directory.
3.Press the Navigation Up or Down button to select the Last, First, or Number field search option. 
4.Using the keypad, enter the last name or first name for the entry. 
When entering letters, select the appropriate number key of the letter you want, and press that key a number of times that 
equals the position of the target letter. For example, to enter a B, press the 2 key two times, and to enter a C, press the 2 
key three times. Use the backspace (
						

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Place a Call from Your System Speed-Dial Directory
To place a call from your system speed-dial directory:
1.Select an available Cisco Unified IP phone line (off hook or NewCall) and get a dial tone.
2.Press the Directories button, or use the Navigation button to locate Directory and then press the Select soft key.
3.Use the Navigation button to scroll through the options. Use the Select soft key to select speed-dial options. 
 –Press 5 for the Local Speed Dial.
 –Press 6 for the Personal Speed Dial (functionality varies depending on your system configuration).
4.Use the Navigation button to scroll through the speed-dial phone list. 
5.To dial the selected phone number, either press the Select soft key or enter the number on the keypad.
6.Press the Exit soft key to go to the directory menu.
View Call History
To view recent missed, received, or placed calls:
1.Press the Directories button.
2.Use the Navigation button to scroll and select the desired call list. Press the Select soft key, or: 
 –Press 1 on the keypad for Missed Calls.
 –Press 2 on the keypad for Received Calls.
 –Press 3 on the keypad for Placed Calls.
3.Press the Exit soft key to return to the previous directory menu.
Place a Call from Call History
To place a call to a number in the call history list:
1.Use the Navigation button to scroll through the call history list.
2.Use the Select soft key to select a phone number. The digits appear on the phone display.
3.To dial the number as it appears on the phone display:
 –Press the Dial soft key.
To edit the number on the phone display before dialing:
1.Press the EditDial soft key to place the cursor at the beginning of the number on the phone display.
2.Use the keypad to edit the digits as needed. Use the backspace (
						

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NoteThe called Cisco Unified IP phone automatically answers the call in speakerphone mode with mute activated or 
deactivated depending on configuration. The phone will beep to alert the recipient to the incoming call.
To respond to an intercom call:
 If Mute key is lighted, Press the Mute button, or lift the handset. 
 If Mute key is not lighted, reply to caller handsfree.
Activate Do Not Disturb 
For visual call alerting and information without audible ringing, use Do Not Disturb (DnD). Calls receive normal 
call-forward-busy and no-answer treatment. 
To activate the Do-Not-Disturb feature: 
1.Press the more soft key to locate the DnD soft key.
2.Press the DnD soft key. A text message displays to indicate that the phone is in Do-Not-Disturb mode.
NotePressing the DnD soft key immediately forwards the call to the call-forward destination set on the phone. If the 
call-forward destination is not set, pressing the DnD soft key disables the ringer.
To deactivate the Do-Not-Disturb feature, repeat Steps 1 and 2.
Place a Call Using Your Extension Mobility (EM) Profile
Extension Mobility (EM) allows the user to temporarily configure a Cisco Unified IP phone to function as user’s own phone. 
Once the user is logged-in to EM, the phone adopts the user’s profile, including the line buttons, features, and established 
services.
To log-in to Extension Mobility:
1.Press Services button and select Extension Mobility.
2.Enter your User ID and Password.
3.Press Submit. The phone will temporarily configure user profile and settings.
NoteYour administrator must configure Extension Mobility for you.
Place a Call from Your Personal Speed-Dial
To place a call from your Personal Speed-Dial using My Phone Apps, use the following method:
1.Log-in to Extension Mobility.
2.Select My Phone Apps and scroll down to Personal Speed Dial.
3.Select Personal Speed Dial
4.Add a Label and Number
5.Go back to My Phone Apps and press Reset Phone. You Personal Speed-Dial number will appear on the phone display 
screen.
3  Phone Features Index
This section provides an alphabetical list of features for your Cisco Unified IP phone. Features supported in both SIP and SCCP 
protocols are marked as “Supported” and features not supported in either one of the protocols are marked as “Not Supported”. 
However, there are differences in how the feature works based on the call protocol. 
						

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Ta b l e 1 Features (with page number references) supported in SIP and SCCP protocols.
FeaturesSIPSCCP
Activate Do Not Disturb 15SupportedSupported
Adjust the Display Contrast 10SupportedSupported
Adjust the Ring Volume 10SupportedSupported
Adjust the Volume for the Current Call 9SupportedSupported
Answer a Call 8SupportedSupported
Call-Blocking (Toll Bar) Override 11Not SupportedSupported
Clear Call History 14SupportedSupported
Divert Incoming Calls 10SupportedSupported
End a Call 8SupportedSupported
End a Conference Call 13SupportedSupported
Forward All Calls 11SupportedSupported
Hold a Call 8SupportedSupported
Join a Shared-Line Call 12Not SupportedSupported
Live Record a Call 12Not SupportedSupported
Manage Call Waiting 9SupportedSupported
Mute a Call 9SupportedSupported
Park a Call 10Not SupportedSupported
Pick Up Calls 12Not SupportedSupported
Place a Call 8SupportedSupported
Place a Call from Call History 14SupportedSupported
Place a Call from Your Local Directory 13SupportedSupported
Place a Call from Your Personal Speed-Dial 14Not SupportedSupported
Place a Call from Your System Speed-Dial Directory 14SupportedSupported
Place a MeetMe Conference Call 12Not SupportedSupported
Place and Establish a Conference Call 12SupportedSupported
Program Personal Speed-Dial Buttons 13Not SupportedSupported
Place a Call Using Your Extension Mobility (EM) Profile 14Not SupportedSupported
Redial a Number 8SupportedSupported
Retrieve Voice Messages 9SupportedSupported
Select the Ring Type 10SupportedSupported
Transfer a Call 11SupportedSupported
Use the Intercom Feature 14SupportedSupported
View Call History 14SupportedSupported 
						

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