Cisco 7965 User Guide

							 USER GUIDE
Cisco Unified IP Phones 7945G and 7965G for 
Cisco Unified Communications Manager Express 4.3
1Overview
2Operating Your Phone
3Phone Features Index
1  Overview
This guide provides phone operating instructions, and features descriptions for the Cisco Unified IP Phone 
multiline models 7945G and 7965G. The 7945G has four lines and the 7965G has six lines.  
						

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Physical Description
 
Name  Description  
1Line or speed-dial buttonOpens new line, speed-dials phone number, or ends call. Buttons light to indicate status: 
Green, steady: Active call or two-way intercom call
Green, flashing: Held call
Amber, steady: Privacy in use, one-way intercom call, DnD active.
Amber, flashing: Incoming call or reverting call
Red, steady: Remote line in use (shared line or BLF status)
2Footstand adjustmentAllows you to adjust angle of phone base.
3
Display buttonAwakens the phone screen from sleep mode.
4Messages buttonProvides access to message (voice mail) system.
5Directories buttonProvides access to phone directories.
6Help button Activates Help menu.
7Settings buttonProvides access to phone settings such as display contrast and ring type.
8Services buttonProvides access to phone services.
9Volume buttonIncreases or decreases handset, headset, ringer, or speakerphone volume.
1
16
2
4
5
7
9
6
8
101112131415184913
17
3 
						

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10Speaker buttonToggles speaker on and off.
11Mute buttonToggles mute on and off.
12Headset buttonToggles headset on and off.
134-way Navigation Pad and 
Select (center) button
.
Allows you to scroll through menus and highlight items, displays phone numbers from 
your Placed Calls, when phone is on-hook. Use Select button to select an item that is 
highlighted on the screen.
Navigation button:
 •Scroll up and down to see menus and highlight items.
 Scroll left to open the Details view and see directory numbers and features assigned 
to each line button (when on call screen).
 Scroll right to close the Details view.
Select button: scroll to select a line using the Navigation button, then:
If the button is mapped to a directory number, and:
 –The line is idle, press  to initiate a new call.
 –There is an on-hold call on the line, press  to resume the call.
 –There is an active call on the line, the Select button has no effect.
If the button is mapped to a feature, press  to access the feature.
14KeypadFunctions as traditional telephone keypad.
15Soft keys buttonsEngages functions visible on corresponding LCD tabs.
16Handset with indicator lightFunctions as traditional handset and provides message waiting indicator light and 
message-waiting (stutter) tone.
17LCD screenDisplays information such as line/call status, phone number, and soft key tabs.
Name  (continued) Description  (continued) 
						

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Connecting Your Phone
This section shows and describes the connectors on your Cisco Unified IP phone.
 
1DC adapter port (DC48V) for phones not 
provided with inline power
2AC-to-DC power supply
3AC power cord
4Network port (10/100 SW) for connecting to the 
network
5Access port (10/100 PC) for connecting your 
phone to your computer
6Handset port
7Headset port
8Footstand button
1
113950
AUX10/100 SW10/100 PC
DC48V
98
7
5
4
3
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Adjusting the Handset Rest
When you connect your phone, you can adjust the handset rest so that the receiver will not slip out of the cradle. To adjust the 
handset:
1.Set the handset aside and pull the square plastic tab from the handset rest.
2.Rotate the tab halfway.
3.Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the 
handset rest.
 
2  Operating Your Phone
This section describes how to operate your Cisco Unified IP phone and includes information on soft keys and phone features. 
NoteBecause there are differences in phone and site configurations, not all features described here may apply to your phone. 
Consult your administrator for more information. 
Soft Key Descriptions
Your Cisco Unified IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom 
of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone. 
Following is a comprehensive list of soft keys offered on these Cisco Unified IP Phones. Functions depends on your system 
configuration.
Soft KeyFunction
>Navigates to edit characters. Use the backspace soft key to erase digits that you entered 
incorrectly.
AnswerAnswers an incoming call.
CallbackNotifies callers that the called line is free.
CancelCancels the last selection.
CFwdALLForwards all calls. 
ClearClears directory history.
ConfrnConnects callers to a conference call.
DeleteDeletes selected number.
DialDials the displayed number.
123
120521 
						

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Place a Call
Use one of the following methods to place a call:
 Lift the handset and dial the number.
 Dial the number, and then lift the handset.
 Dial the number, and then press the Dial soft key.
 Press the line button for your extension, and then dial.
 Press the Speaker button, and then dial.
 Press the New Call soft key, and then dial.
 If you are using a headset, press the Headset button, and then dial.
 Dial the number, and then press the Headset button.
 If you have established speed-dial numbers, press a speed-dial button.
 If you have selected a number from a directory, press the Dial soft key.
DnDEnables the Do-Not-Disturb feature.
DownDecreases the LCD screen contrast.
EditDialSelects a number and activates the cursor for editing.
EndCallEnds the current call.
ExitExits from current selection.
FlashProvides hookflash functionality for three-way calling and call waiting services 
provided by the PSTN or Centrex service.
GPickUpSelectively picks up calls coming into a phone number that is a member of a pickup 
group.
HoldPlaces an active call on hold. Resumes call on hold.
LiveRcd Enables the user to record a phone conversation.
LoginProvides PIN-controlled access to restricted phone features. Contact your administrator 
for instructions.
moreScrolls through additional soft key options (for example, use more soft key to locate the 
DnD soft key).
NewCallOpens a new line on the speakerphone to place a call.
OkConfirms the selection.
ParkForwards calls to location from which calls can be retrieved by anyone in the system.
PickUpSelectively picks up calls coming into another extension.
PlayPlays ring sound sample.
RedialRedials last number dialed.
RmLstCRemoves Last Participant from the Conference Call.
ResumeReturns to active call.
SaveSaves last change.
SearchInitiates search in local directory.
SelectSelects highlighted option.
Tr n s f e rTransfers active calls to another extension.
Tr n s f V MTransfers a call to voice mail.
UpIncreases LCD screen contrast. 
Soft Key Function 
						

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NoteUse the backspace (
						

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Manage Call Waiting
If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset 
rest, depending on the configuration of your phone.
To answer the new call on the same line:
1.Use the Navigation button to select the call
2.Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.
To return to the original call: 
1.Use the Navigation button to reselect the call.
2.Press the Resume soft key to reconnect to the call.
For calls on a separate line:
 Press the Line button for the incoming call. The call on the other line is automatically put on hold.
To return to the original call: 
 Press the Line button associated with the original call.
Retrieve Voice Messages 
To retrieve voice messages:
1.Select an available Cisco Unified IP phone line by lifting the handset, pressing the speakerphone button, or pressing a line 
button. Listen for the dial tone.
2.Press the Messages button, and follow the voice instructions.
NoteWhen you have one or more new messages, the message-waiting indicator (MWI) on your handset is lit. The MWI 
works only if the MWI is configured on your phone.
NoteYour company determines the voice message service that your phone system uses. For the most accurate and detailed 
information, refer to the documentation that came with your voice message service.
Adjust the Volume for the Current Call
To adjust the handset, speakerphone, or headset volume for the current call:
1.During a call, press the Up or Down Vo l u m e button. 
2.Press the Save soft key to apply the new volume level to future calls.
Adjust the Ring Volume
 Press the Up or Down Vo l u m e button while the handset is in its cradle and the phone is idle.
Select the Ring Type 
To change the ringer sound:
1.Press the Settings button.
2.Press 2 for Ring Type, or use the Navigation button to scroll to Ring Type and press the Select soft key.
3.Use the Navigation button to scroll through the list of ring types. Press the Play soft key to hear samples.
4.Highlight the ring you want, and then press the Select soft key.
5.Press the Ok soft key to select your setting.
6.Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting.  
						

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7.Press the Exit soft key to go to the main directory menu.
Adjust the Display Contrast 
To adjust the contrast in your LCD display:
1.Press the Settings button.
2.Press 1 for Contrast, or use the Select soft key.
3.Use the Down or Up soft key to change the contrast.
4.Press the Ok soft key
5.Press the Save or Exit soft key.
6.Press the Ok soft key to select your contrast setting.
7.Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting. 
8.Press the Exit soft key to go to the main directory menu.
NoteIn the following procedures, you may need to enter information using the keypad. Press the backspace (
						

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To place calls when call-blocking is enabled:
1.Press the Login soft key on the Cisco Unified IP phone.
2.Enter the Personal Identification Number (PIN) that is associated with the phone.
Transfer a Call
To transfer a selected call to another number, you can use blind transfer or consultative transfer:
Blind Transfer
Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring 
the call).
To make a blind transfer call, use the following method:
1.During a call, press the Tr n s f e r soft key. The call is placed on hold.
2.Dial the number to which you want to transfer the call. 
Consultative Transfer
Redirects the call after first allowing you to speak to the transfer recipient.
To make a consultative transfer, use the following method:
1.During a call, press the Tr n s f e r soft key. The call is placed on hold.
2.Dial the number to which you want to transfer the call.
3.Wait for the call to be answered. Speak to the transfer recipient. Then press the Tr n s f e r button or hang up the handset.
4.If the transfer fails, press the Resume soft key to return to the original call.
Cancel Transfer
1.To cancel your consult call-transfer attempt:
 –Press the EndCall soft key.
2.To reconnect to the original caller:
 –Press the Resume soft key. 
Transfer to Voice Mail
1.Press Tr n s f V M.
2.Enter the recipient’s extension number and press Tr n s f V M again.
Forward All Calls
To forward all incoming calls to another number:
1.Press the CFwdALL soft key. You hear a confirmation beep.
2.Dial the number to which you want to forward all your calls. Dial the number exactly as if you were placing a call to that 
number. Remember to include locally required prefix numbers. 
The phone display is updated to show that calls will be forwarded. 
3.Press the pound key (#) or the EndCall soft key.
NoteTo forward calls to voice mail, manually enter the voice mail number, or use the CFwdALL soft key plus the Messages 
button, followed by the EndCall soft key. When call forward all is set, the display will show Call Forward Icon. 
 
 
To forward calls to a speed-dial number, use the CFwdALL soft key plus a speed-dial button, followed by the EndCall 
soft key.