Christie Projector Mirage 4K35 User Manual
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Troubleshooting Mirage 4K35 User Manual81 020-101377-03 Rev. 1 (07-2015) • Ensure no heat sources are exhausting into the projectors intake, or move the projector to a cooler environment. • Verify the number of hours the lamp has operated . A lamp nearing the end of its operational life should be replaced. • Check for a cross-connected condition. A cross-connection hazard can occur when installin g multiple projectors at once. A fire hazard exists if a lamp power supply interlock cable is connected to a different projector than its lamp power cables. Flicker, shadows or dimness • Make sure the shutter is fully open. • Verify that a LampLOC calibration is not already in progress. • Perform a LampLOC calibration. • Increase the lamp power. Lamps which are near end of service may not operate reliably at a lower power setting. LampLOC not working •If the Auto LampLOC option is not working, on the touch panel controller, tap Menu > Lamp > LampLOC and adjust the lamp position manually. Observe screen brightness by adjusting the X, Y and Z values or use a light meter to check for changes in brightness. • Make sure that the anode yoke is in the correct location. • Check that the flat part of the anode end of th e lamp (if applicable) faces up in the anode yoke. Touch panel controller is blank • If the touch panel controller (TPC) display is blank, make sure the TPC communication harness is connected securely. Blank screen, no display of image • Make sure both lens caps have been removed from the projection lens. • Make sure the lamp is on. • Make sure that all power connections are good. • Make sure the shutter is fully open.
Troubleshooting Mirage 4K35 User Manual82 020-101377-03 Rev. 1 (07-2015) • Make sure that any test pattern (other than a full black test pattern or test pattern = none) displays properly. Cannot communicate with projector • Make sure the computer and the projector are both connected to the network. • Make sure that all input devices have the same subnet mask and unique IP addresses. Inaccurate display colors • Adjust the color, tint, color space, and co lor temperature settings of the input source. • On the touch panel controller, tap Menu > Configuration > Color Correction and verify the settings are correct. Display is not rectangular • Verify the projector is level and the lens surface and screen are parallel to one another. • Adjust the vertical offset of the lens mount. Display has suddenly frozen • If the source is frozen, restart the source device. • If the source is not frozen, restart the projector. Display is jittery or unstable • Verify that the input device is connected properly . If the input device is not connected properly, the projector repeatedly attempts to display an image. • The horizontal or vertical scan frequency of the input signal may be out of range for the projector. For more details, see Specification on page 86.
Troubleshooting Mirage 4K35 User Manual83 020-101377-03 Rev. 1 (07-2015) Incoming signal(s) problems The Status tab > Signal group contains information about all the signals that the projector receives. A properly configured system shows the frequency an d a status of Master or Locked for each input in the selected channel. • If one or more of the signals are listed as No signal, verify that the source is properly configured and the cables are secure between the source and the projector. • If one or more of the signals are listed as Inactive, either an incorrect channel has been selected or the cables are not plugged into the correct inputs. • If one or more of the signals is listed as Unlocked or Out of phase, the source is not properly frame locked to the master signal. This usually occurs when two independent sources are not locked together. Verify the setup of the source s. If the sources are locked together, contact Christie Technical Support for help. Touch panel controller or projector head problems on startup Check the following to determine if the touch pa nel controller (TPC) or the projector head are experiencing problems on startup. The projector has two sets of LEDs to help distingu ish how far into the start-up process it is when a problem occurs. For more details, see LED expected behavior on power up on page 57. The Projector LEDs or the MCPU board power LED are not on Solution 1 If AC power has been applied to the projector head, verify the power source. Solution 2 If the AC power source is good and the AC power is applied to the projector head, check the LVPS and all the harnessing going to it inside the projector. The MCPU board power LED is not on If the AC power is applied to the projector head and the projector’s LEDs turn on, the MCPU board or the ABP must be replaced. Replace the MCPU board first and if the problem is not resolved, replace the ABP. • If replacing the MCPU board, indicate that the Power LED is non-functional. • If replacing the ABP, indicate that power did not reach the MCPU board.
Troubleshooting Mirage 4K35 User Manual84 020-101377-03 Rev. 1 (07-2015) MCPU board power LED behavior • Solid yellow—The MCPU board must be replaced . Indicate that the MCPU board failed to initialize. • Blinking red—The MCPU board must be replaced. Indicate that the MCPU board failed to initiate the control FPGA. • Blinking yellow/green—The MCPU board is running in recovery mode and needs a software upgrade followed by a AC cycle of the projector head. Touch panel controller does not connect If the projector LEDs display so lid yellow and the touch panel controller (TPC) has power but does not connect, the projector head is fine. However, a problem could exist between the TPC and the MCPU board. • Disconnect the corded harness to the TPC and reconnect it. You may need to replace the corded harness. • Check for physical damage to the harness be tween the external TPC port and the ABP. Try changing the internal harness. 3D synchronization problems A direct input 3D source requires a 3D external sync. The Status tab > Signal group has a 3D Sync item that displays “Valid 3D sync” if the incoming sync is correct. • If the No 3D sync (using internal sync) message is displayed, no sync signal is detected on the 3D Sync In port. • If the Invalid 3D sync (using internal sync) messa ge is displayed, the sync signal is present but it is either not locked or is out of phase with the vsync of the master signal. In both cases, the sync from the 3D source must be verified. Left and right eye are reversed Provided the Confirming Emitter setup was successf ully performed, the 3D source in combination with the 3D external sync may be reversing th e frames. To correct this, on the touch panel controller, tap Main > 3D Settings > Invert Left/Right Eye . Frame multiplication applied to incoming video signals when not required Frame multiplication is enabled when 3Dmode is on (auto). Disabling this setting prevents frame multiplication.
Troubleshooting
Mirage 4K35 User Manual85
020-101377-03 Rev. 1 (07-2015)
With 3D mode enabled, Mirage 4K35 projecto rs apply the following multiplication rules:
• Incoming ~48Hz => Outgoing ~144Hz (triple)
• Incoming ~50Hz => Outgoing ~150Hz (triple)
• Incoming ~60Hz => Outgoing ~120Hz (double)
For more details, refer to the TDM–3D Mode (Mirage 4K) section in the Christie D4K and Mirage 4K
Serial API Commands Technical Reference (P/N: 020-101258-XX) .
Run the projector interrogator
The interrogator captures diagnostic information Christie personnel uses to help diagnose and
correct projector issues. If a projector issue cannot be resolved, Christie personnel may request an
interrogator file from the projector.
Log files are compressed into a standard zip file.
1. On the touch panel controller, tap Admin > Interrogator .
2. Tap Create File .
3. Click Continue .
4. In the Choose destination directory dialog, navigate to the location where you want to store the log file.
5. Tap Save.
Save TPC log files
TPC log files can help you identify and correct issu es with the touch panel controller. If a projector
issue cannot be resolved, Christie personnel may request a TPC log file from the projector.
Log files are compressed into a standard zip file.
1. On the touch panel controller, tap Admin > TPC Logs .
2. Tap Create File .
3. In the Choose destination directory dialog, navigate to the location where you want to store the log file.
4. Tape Save.
Mirage 4K35 User Manual86 020-101377-03 Rev. 1 (07-2015) Specification This section provides detailed Mirage 4K35 specific ations. Due to continuing research, specifications are subject to change without notice. Display Panel Resolution and refresh rate Pixel format (H x V square pixels) 4096 x 2160 Processing path 23.97 - 60Hz Achievable brightness (measured at screen center) Nominal 2.0 kW (CDXL-20) 10,000 lumens 2.0 kW (CDXL-20SP) 10,000 lumens 3.0 kW (CDXL-30) 18,000 lumens 3.0 kW (CDXL-30SP) 19,000 lumens 4.5 kW (CDXL-45) 22,000 lumens 6.0 kW (CDXL-60) 35,000 lumens NOTE: Brightness with 2.2 m tw isted pair ballast cables. Center point measurement only, with new lamp running at rated nominal power, except CDXL-60 lamps being run at 6.6kW Achievable contrast ratio 450:1 ANSI, up to 2000:1 Full Frame ON/OFF Color and grayscale resolution Displayable colors 35.2 trillion Grayscale resolution 45 bits total linear, 25 bits per RGB component
Specification Mirage 4K35 User Manual87 020-101377-03 Rev. 1 (07-2015) White point Nominal white (full white, after calibration) y = 0.351 ± 0.002 x = 0.314 ± 0.002 Gamma Nominal 2.6 ± 5%
Specification Mirage 4K35 User Manual88 020-101377-03 Rev. 1 (07-2015) Mirage signal connectivity2D/ 3D Input Configuration 3D Type Input Format Frame Rate (Hz) Interface Cards Cables RGB/ 4:4:4 8-bit RGB/ 4:4:4 10-bit RGB/ 4:4:4 12-bit 4:2: 2 8- bit 4:2: 2 10- bit 4:2: 2 12- bit 3D Four-Port Direct 4K, QHD 120 DisplayPort 1.1a4x TDPIC 4 X X 3D Four-Port Direct 4K, QHD 120 DVI (Dual) 4x DDIC 4 X 3D Four-Port Dual- Input4K, QHD 60 DisplayPort 1.1a4x TDPIC 8 X X X X X 3D Four-Port Dual- Input4K, QHD 60 HDMI 1.4a 4x THIC 8 X X X X X X 3D Two-Port Dual- Input4K, QHD 60 DisplayPort 1.1a4x TDPIC 4 X X 3D Two-Port Dual- Input4K, QHD 60 DVI (Dual) 4x DDIC 4 X 3D Four-Port Dual- Input4K, QHD 60 3G-SDI 4x 3GIC 8 X 3D Four-Port Direct 4K, QHD 60 DisplayPort 1.1a2x TDPIC 4 X X X X X 3D Two-Port Direct 4K, QHD 60 DisplayPort 1.1a2x TDPIC 2 X X 3D Four-Port Direct 4K, QHD 60 HDMI 1.4a 2x THIC 4 X X X X X X 3D Four-Port Direct 4K, QHD 60 3G-SDI 2x 3GIC 4 X 3D Two-Port Direct 4K, QHD 60 DVI (Dual) 2x DDIC 2 X 3D Four-Port Direct 4K, QHD 60 DVI (Single) 4x DDIC 4 X 3D Four-Port Direct 4K, QHD 48, 50 DisplayPort 1.1a2x TDPIC 4 X X X X X 3D Two-Port Direct 4K, QHD 48, 50 DisplayPort 1.1a2x TDPIC 2 X X 3D Four-Port Direct 4K, QHD 48, 50 HDMI 1.4a 2X THIC 4 X X X X X X
Specification Mirage 4K35 User Manual89 020-101377-03 Rev. 1 (07-2015) 3D Two-Port Direct 4K, QHD 48, 50 DVI 2x DDIC 2 X 3D One-Port Dual- Input 2K, HD 60 DisplayPort 1.1a1x TDPIC 2 X X X X X 3D One-Port Dual- Input 2K, HD 60 HDMI 1.4a 1x THIC 2 X X X X X X 3D One-Port Dual- Input 2K, HD 60 3G-SDI 1x 3GIC 2 X 3D One-Port Dual- Input 2K, HD 60 DVI (Single) 2x DDIC 2 X 3D One-Port Direct 2K, HD 120 DisplayPort 1.1a1x TDPIC 1 X X 3D One-Port Direct 2K, HD 120 DVI (Dual) 1x DDIC 1 X 3D One-Port Direct 2K, HD 60 DisplayPort 1.1a1x TDPIC 1 X X X X X 3D One-Port Direct 2K, HD 60 HDMI 1.4a 1x THIC 1 X X X X X X 3D One-Port Direct 2K, HD 60 3G-SDI 1x 3GIC 1 X 3D One-Port Direct 2K, HD 60 DVI (Single) 1x DDIC 1 X 3D One-Port Direct 2K, HD 48, 50 DisplayPort 1.1a1x TDPIC 1 X X X X X 3D One-Port Direct 2K, HD 48, 50 HDMI 1.4a 1x THIC 1 X X X X X X 3D One-Port Direct 2K, HD 48, 50 3G-SDI 1x 3GIC 1 X 3D One-Port Direct 2K, HD 48, 50 DVI (Single) 1x DDIC 1 X 2D Four-Port 4K, QHD 120 DisplayPort 1.1a4x TDPIC 4 X X 2D Four-Port 4K, QHD 120 DVI (Dual) 4x DDIC 4 X 2D One-Port 2K, HD 120 DisplayPort 1.1a1x TDPIC 1 X X 2D One-Port 2K, HD 120 DVI (Dual) 1x DDIC 1 X2D/ 3D Input Configuration 3D Type Input Format Frame Rate (Hz) Interface Cards Cables RGB/ 4:4:4 8-bit RGB/ 4:4:4 10-bit RGB/ 4:4:4 12-bit 4:2: 2 8- bit 4:2: 2 10- bit 4:2: 2 12- bit
Specification Mirage 4K35 User Manual90 020-101377-03 Rev. 1 (07-2015) • 4K = 4096 x 2160 • QHD = 3840 x 2160 • 2K = 2048 x 1080 • HD = 1920 x 1080