Casio Projector XJ-H2650 User Manual

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Troubleshooting
Indicators keep you informed about the current operational status of the projector. The following 
shows what the indicators look like when operation is normal.
When a warning message appears on the projection screen, or when the POWER/STANDBY, LIGHT, 
and TEMP indicators are lit or flashing in a pattern other than those shown above, it means that a 
projector error has occurred. For details, see “Error Indicators and Warning Messages” (below).
Warning messages and indicators let you know what the problem is when a projector error occurs.
When an error occurs, wait until the fan stops before unplugging the AC power cord. If you unplug the 
AC power cord while the fan is still operating, an error may occur when you plug the AC power cord 
back in.
Indicators
When the indicators appear 
like this:It means this:
POWER/
STANDBYLIGHT TEMPYou have just plugged the AC power cord into a power outlet. Wait until the 
projector enters the standby state (see below) before trying to turn on power.
zzz
Amber Amber Amber
zccStandby state: The AC power cord is plugged in and the projector is in standby.
Amber
zzProjector is warming up after being turned on.
Green Amber Amber
zccProjector is on and standing by for use.
Green
ccProjector is performing internal power down processes.
Amber
zzc“On (Auto)” or “On (Manual)” is selected for the projector’s Eco Mode (page 25) 
setting.
Green Green
z : Lit : Flashingc : Unlit
Error Indicators and Warning Messages
Indicator/Error MessageDescription and Required Action
POWER : Green steady The projector’s internal temperature is very high. Press the [ESC] key to 
clear the warning message and perform the following steps.
1Check for any blocking of the projector’s vents, and make sure that 
there is sufficient space around the projector. See 
“Setup Precautions” 
(page 11).
2If there is dust accumulated around the vents, turn off the projector and 
remove it. See 
“Cleaning the Projector” (page 50). LIGHT : –
TEMP : –
Message : Internal temperature is too 
high. Check projector air 
vents for blockage. 
						

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POWER : Amber flashingJ 
Amber steadyPower has turned off automatically due to internal overheating. Perform 
the following steps.
1Check for any blocking of the projector’s vents, and make sure that 
there is sufficient space around the projector. See 
“Setup Precautions” 
(page 11).
2If there is dust accumulated around the vents, remove it. See 
“Cleaning 
the Projector” (page 50).
If there is no problem with the projector’s vents, confirm that the POWER/
STANDBY indicator is lit amber (without flashing), and then turn power 
back on again. If the error occurs again when you turn power back on, 
contact your retailer or nearest authorized CASIO Service Center. LIGHT : –
TEMP : –
Message : Internal temperature is too 
high. The projector will 
turn off.
POWER : Amber flashingJ 
Red steadyPower has turned off automatically due to a fan problem. Confirm that the 
POWER/STANDBY indicator is lit red (without flashing) and that the fan 
has stopped. After checking the POWER/STANDBY indicator, disconnect 
the power cord from the projector and wait for all of the projector’s 
indicators to go out. Next, reconnect the power cord and turn projector 
power back on.
If the error occurs again when you turn power back on, contact your 
retailer or nearest authorized CASIO Service Center. LIGHT : Red steady
TEMP : Red steady
Message : There is a problem with 
the fan. The projector will 
turn off.
POWER : Amber flashingJ 
Red steadyPower has turned off automatically due to a system problem. After 
confirming that the POWER/STANDBY indicator is lit red (without 
flashing), disconnect the power cord from the projector and wait for all of 
the projector’s indicators to go out. Next, reconnect the power cord and 
turn the projector back on.
If the error occurs again when you turn power back on, contact your 
retailer or nearest authorized CASIO Service Center. LIGHT : –
TEMP : Red steady
Message : A system problem has 
occurred. The projector 
will turn off.
POWER : Green steady A system problem has occurred, which may cause problems with some 
functions. Turn off the projector, disconnect the power cord from the 
projector and wait for all of the projector’s indicators to go out. Next, 
reconnect the power cord and turn the projector back on.
If the error occurs again when you turn power back on, contact your 
retailer or nearest authorized CASIO Service Center.
Press the [ESC] key to clear the warning message. LIGHT : –
TEMP : –
Message : A system problem has 
occurred. Normal 
projection is not possible.
POWER : Green steady
LIGHT : –
TEMP : –
Message : There is some problem 
with the system.
The audio function may 
not operate correctly.
POWER : Green steady The USB or LAN connection was terminated because of a problem with 
the USB port or LAN port. To use the USB or LAN function, turn off the 
projector and then turn it back on again.
If the error occurs again when you turn power back on, contact your 
retailer or nearest authorized CASIO Service Center.
Press the [ESC] key to clear the warning message. LIGHT : –
TEMP : –
Message : Some problem occurred 
with the USB port or LAN 
terminal.
Indicator/Error MessageDescription and Required Action 
						

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POWER : Amber flashingJ 
Red steadyThe projector was turned off automatically due to some problem that was 
probably caused by external digital noise or some other reason. Confirm 
that the POWER/STANDBY indicator is lit red (without flashing). After 
checking the POWER/STANDBY indicator, disconnect the power cord 
from the projector and wait for all of the projector’s indicators to go out. 
Next, reconnect the power cord and turn projector power back on.
If the error occurs again when you turn power back on, contact your 
retailer or nearest authorized CASIO Service Center. LIGHT : –
TEMP : Red steady
Message : –
POWER : Amber flashingJ 
Red steadyThe projector was turned off automatically because the light source unit 
turned off or did not turn on. After confirming that the POWER/STANDBY 
indicator is lit red (without flashing), unplug the power cord. Wait for a 
short while and then plug it back in and turn on the projector again.
If the error occurs again when you turn power back on, contact your 
retailer or nearest authorized CASIO Service Center. LIGHT : Red flashing 
(0.5-second interval)
TEMP : Red flashing 
(0.5-second interval)
Message : –
POWER : Amber flashingJ 
Red steadyPower has turned off automatically due to a projector memory error. 
Confirm that the POWER/STANDBY indicator is lit red (without flashing). 
After checking the POWER/STANDBY indicator, disconnect the power 
cord from the projector and wait for all of the projector’s indicators to go 
out. Next, reconnect the power cord and turn projector power back on.
If the error occurs again when you turn power back on, contact your 
retailer or nearest authorized CASIO Service Center. LIGHT : Not lit or red flashing
TEMP : Red flashing 
(2-second interval)
Message : –
POWER : Amber flashingJ 
Red steadyPower has turned off automatically because the light source unit cover is 
open. Perform the following steps.
1After confirming that the POWER/STANDBY indicator is lit red (without 
flashing), disconnect the power cord from the projector.
2Check to make sure that the light source unit cover is closed.
3Plug the power cord back in and turn the projector back on again.
If the error occurs again when you turn power back on, contact your 
retailer or nearest authorized CASIO Service Center. LIGHT : –
TEMP : Amber flashing 
(1-second interval)
Message : –
Indicator/Error MessageDescription and Required Action 
						

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Check the following items whenever you experience any problem with the projector.
Projector Troubleshooting
ProblemCause and Recommended Action
Power does not turn on.zIf the POWER/STANDBY indicator is not lit, the AC power cord is not connected 
correctly. Connect the AC power cord correctly.
zIf the TEMP or LIGHT indicator remains flashing or lit, it means some type of error 
has occurred. See “Error Indicators and Warning Messages” (page 51).
No image is projected or 
the projected image is 
abnormal.zThe computer or video device connected to the projector is not turned on or it is 
not outputting a video signal. Make sure the connected computer or video device 
is turned on, and perform the required operation on it to output a video signal.
zThe correct output source is not selected on the projector. On the projector, select 
the correct input source that corresponds to the connected device.
zImages may not project correctly when you have the component output terminal of 
a video device connected to the COMPUTER IN (1 or 2) terminal of the projector. 
Connect to the VIDEO terminal or S-VIDEO terminal of the projector.
Image color or display is 
very abnormal.The wrong option (“Component” or “RGB”) may be selected for the “Input SettingsJ 
COMPUTER1 Terminal (or COMPUTER2 Terminal)” setting on the setup menu. The 
image will not be projected correctly if “Component” is selected while the projector’s 
COMPUTER IN (1 or 2) terminal is connected to the RGB output terminal of a 
computer, or if “RGB” is selected while the projector’s COMPUTER IN (1 or 2) 
terminal is connected to the component video output terminal of a video device. On 
the setup menu, select “Auto” for the “Input SettingsJ COMPUTER1 Terminal (or 
COMPUTER2 Terminal)” setting. See page 43.
I can’t understand 
messages or menus 
because they are the 
wrong language.Perform the following operation to select the language you want. See page 45.
1. Press the [MENU] key to display the setup menu.
2. If the input signal is HDMI, press [T] four times and then press the [ENTER] key. If 
the input signal is not HDMI, press [T] five times and then press the [ENTER] key.
3. Press [S] twice and then press the [ENTER] key to display the language selection 
menu.
4. Use the [T] and [S] keys to move the highlighting to the language you want to 
select and then press the [ENTER] key.
5. Press the [MENU] key to exit the setup menu.
No soundzThe projector’s volume level setting may be too low or muted. Press the remote 
controller [VOLUME] key and then use [W] and [X] to adjust the volume level. See 
page 24.
zThe volume level setting of the device connected to the projector is too low or the 
other device is not outputting audio. Adjust the volume level of the connected 
device.
zThe audio output of the connected device may not be connected correctly to the 
projector’s AUDIO IN (1 or 2) terminal or AUDIO IN L/R terminal. Check the 
connection, referring to one of the following (depending on the type of connected 
device): “Connecting the Analog RGB Output of a Computer to the Projector” 
(page 12) or “Connecting to a Video Device” (page 14).
z“Line” is selected for the setup menu “Option Settings 2J Audio Out” setting. 
Change the “Audio Out” setting to “Speaker”. See page 46.
Strange color The input signal may not match projector settings. Try doing the following.
– Use the [BRIGHT] key to adjust image brightness.
– Use the [COLOR MODE] key to change the color mode.
– On the setup menu, use “Image Adjustment 1J Color Balance” to adjust the 
projection image color balance. 
						

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Important!zTry performing the following steps, which may or may not return the projector to normal 
operation.
zIf normal operation does not resume after you perform the above steps, take the projector to 
your retailer or authorized CASIO service center.
Text is blurry.zThe image may be out of focus. Rotate the focus ring to focus.
zThe current frequency and/or phase setting do not match the input signal. (Applies 
only when the input source is an RGB signal.) Press the [AUTO] key to execute an 
automatic adjustment operation.
zOn the setup menu, perform the “Image Adjustment 2J Frequency” and “Image 
Adjustment 2J Phase” adjustments. (Applies only when the input source is an 
RGB signal.) See page 40.
zIf the input source is a video camera or document camera, check to make sure 
there is no problem with the input source device.
The message “Please input 
the password.” appears 
and further operation is not 
possible.The “Option Settings 1J Password protection J P ow er O n Pa ssw ord”  s etting on the 
setup menu is turned on, so the projector is password protected. Input the correct 
password, and then press the [ENTER] key. See page 32.
The remote controller does 
not work.zThe remote controller batteries may be dead. Replace the batteries.
zThe remote controller may be too far from the projector. Make sure the remote 
controller is within the allowable range when you operate it. See page 56.
The TEMP or LIGHT 
indicator is flashing or lit.An error occurred. See “Error Indicators and Warning Messages” (page 51).
The light source unit does 
not light.The light source unit has reached the end of its service life or it is malfunctioning. 
Contact your original dealer or authorized CASIO service center for replacement.
1. Unplug the AC power cord and wait for at least 10 minutes.
2. Plug the power cord back in and turn the projector back on again.
ProblemCause and Recommended Action 
						

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Appendix
When performing an operation on the remote controller, point it at the remote control signal receiver 
on the back or front of the projector. The following illustration shows the range of the remote controller 
signal.
Remote Controller Range
The allowable distance between the remote controller and the projector is less when there is a sharp 
angle between the remote controller and the remote control signal receiver.
Important!To avoid running down the batteries, store the remote control unit so its keys are not pressed 
inadvertently.
Remote Controller Signal Range
Front
±
30 degrees max.
5 meters (16.4 feet) 
max.
5 meters (16.4 feet) max.
Back
5 meters (16.4 feet) 
max.5 meters (16.4 feet) 
max.
±
30 degrees max.±
30 degrees max.
5 degrees to 
30 degrees 
						

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The MONITOR OUT terminal of the projector outputs the video signal being input via the COMPUTER 
IN 1 terminal or COMPUTER IN 2 terminal as-is. This makes it possible to simultaneously output the 
projection image to another display.
NotezThe signals output from the MONITOR OUT terminal and speaker (or AUDIO OUT terminal)*1 
when the projector is turned on depends on the selected input source as shown in the table 
below.
zThe projector can be configured so the input signal from the COMPUTER IN 1 terminal is 
output to MONITOR OUT terminal, while the input signal from the AUDIO IN 1 terminal is 
output to AUDIO OUT terminal, even if the projector is in the standby state. For details, see 
“Standby RGB/Audio” (page 47) under “Option Settings 2 Main Menu”.
Using the MONITOR OUT Terminal
When this input source 
is selected:The video input signal from this 
terminal is output to the MONITOR 
OUT terminal:The audio input signal from this 
terminal is output to the speaker 
(or AUDIO OUT terminal):
Computer 1 COMPUTER IN 1 AUDIO IN 1
Computer 2 COMPUTER IN 2 AUDIO IN 2
S-video
*2AUDIO IN L/R
Video
*2AUDIO IN L/R
HDMI
*2HDMI
USB
*2USB
*1  Audio is output from either the speaker or AUDIO OUT terminal in accordance with the 
setup menu “Option Settings 2 
J Audio Output” setting.
*2 The video input signal is output from either Computer 1 or Computer 2, in accordance with 
the last selected input source (COMPUTER IN1 terminal or COMPUTER IN 2 terminal). For 
example, even if the input source is switched from Computer 1 to S-video, the MONITOR 
OUT terminal continues output the video input signal from COMPUTER IN 1. 
						

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The projector can be hung from a ceiling. When doing so, the projector should be turned upside down, 
and secured to the ceiling. You also need to install a safety wire to ensure that the projector cannot fall 
accidentally. To attach the safety wire, remove the sticker on the bottom of the projector and attach 
the wire there.
For full details, contact the retailer where you purchased the projector.
Important!zWhen hanging the projector from a ceiling, make sure that it is at least one meter away from 
fire detectors, fire alarms, and other fire protection devices. Locating the projector too close to 
a fire protection device creates the risk of mis-operation of the device due to warm air 
exhausted from the projector. Also, avoid locating the projector close to fluorescent lights or 
other strong light sources. Bright light can shorten the operating range of the remote controller 
or even make remote control impossible. When selecting a location for the projector, be sure 
to test for proper operation of the remote controller.
zThe vertical and horizontal orientation of the projected image is reversed from the normal 
configuration when projecting from a projector hung from the ceiling. You need to change the 
setup of the projector in order to correct for this. For details, see “Ceiling Mount” (page 42) 
under “Screen Settings Main Menu”.
Hanging the Projector from a Ceiling
Sticker 
						

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The following table shows the relationship between the distance and projected image size.
*h = Height from the center of the lens to the bottom edge of the projection screen.
Important!Note that the distances provided above are for reference only.
Projection Distance and Screen Size
XJ-H1600/XJ-H1650/XJ-H1700/XJ-H1750 XJ-ST145/XJ-ST155
Projection SizeApproximate Projection DistanceProjection SizeApproximate 
Projection 
Distance 
(m / feet)
h* 
(cm / inch)Screen 
SizeDiagonal 
(cm)Minimum 
Distance 
(m / feet)Maximum 
Distance 
(m / feet)h*Screen 
SizeDiagonal 
(cm)
27 69 0.85/2.79 1.0/3.28 0 45 114 0.6/1.97 6/2.36
40 102 1.3/4.27 1.6/5.25 0 60 152 0.8/2.62 8/3.15
60 152 1.9/6.23 2.3/7.55 0 80 203 1.1/3.61 10/3.94
80 203 2.6/8.53 3.1/10.17 0 100 254 1.4/4.59 13/5.12
100 254 3.3/10.83 3.9/12.8 0 142 361 2.0/6.56 19/7.48
150 381 4.9/16.08 5.9/19.36 0
200 508 6.6/21.65 7.9/25.92 0
300 762 9.9/32.48 11.9/39.04 0
XJ-H2600/XJ-H2650
Projection SizeApproximate Projection Distance
Screen 
SizeDiagonal 
(cm)Minimum 
Distance 
(m / feet)Maximum 
Distance 
(m / feet)h* 
(cm / inch)
30 76 1 / 3.28 1.2 / 3.94 4 / 1.57
40 102 1.4 / 4.59 1.7 / 5.58 6 / 2.36
60 152 2.1 / 6.89 2.5 / 8.2 9 / 3.54
80 203 2.8 / 9.19 3.4 / 11.15 12 / 4.72
100 254 3.5 / 11.48 4.2 / 13.78 15 / 5.91
150 381 5.3 / 17.39 6.4 / 21 22 / 8.66
200 508 7.1 / 23.29 8.5 / 27.89 29 / 11.42
300 762 10.6 / 34.78 12.8 / 41.99 44 / 17.32
h* 
						

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The following shows how images are projected in accordance with the type of the input signal and the 
aspect ratio setting of the projector.
XJ-H2600/XJ-H2650
Input source: RGB or HDMI (PC)
Input source: Video, S-video, component or HDMI (DTV)
Aspect Ratio Setting and Projection Image
Input SignalNormalFull4:3True
SVGA (800 × 600)
XGA (1024 × 768)
WXGA (1280 × 800)
SXGA (1280 × 1024)
Input SignalNormal16:94:3Letter Box
4:3 Aspect Image
Squeezed Image
Letter Box Image
16:9 Aspect Image