Casio Exilim EX V7 User Manual

							
261APPENDIX
Finding the Problem and Fixing It
Troubleshooting Guide
ProblemPossible Causes and Action
Power Supply
Power does not turn on. 1) The battery may not be oriented correctly (page 36).2) The battery may be dead. Charge the battery (page 36). If the battery goes dead soon after being 
charged, it means the battery has reached the end  of its life and needs to be replaced. Purchase a 
separately available CASIO NP-50 rechargeable lithium ion battery.
The battery won’t charge. The battery may not be oriented correctly (page 36).
Camera suddenly powers 
down. 1) Auto Power Off may have activated (page 45). Turn power back on.
2) The battery may be dead. Charge the battery (page 36).
Power does not turn off. 
Nothing happens when a 
button is pressed.Remove the battery from the camera and then reinsert it.
Image Recording
Image is not recorded when 
the shutter button is pressed.
1) If the camera is in the PLAY mode, press [ ] (PLAY) to enter the REC mode.
2) If the flash is charging, wait 
until the charge operation finishes.
3) If the message “Memory Full” appears, transfer image s to your computer, delete images you no longer 
need, or use a different memory card.
Auto Focus does not focus 
properly. 1) If the lens is dirty, clean it off.
2) The subject may not be in the center of the focus frame when you compose the image.
3) The subject you are shooting may not be a type that
 is not compatible with Auto Focus (page 68). Use 
manual focus (page 121).
4) You may be moving the camera when shooting. Try shooting with Anti Shake (page 123) or use a tripod.
5) You may be using Quick Shutter and pressing the shutter button all the way, resulting in poor focus.  Half-press the shutter button and allow enough time for Auto Focus to focus.
The subject is out of focus in 
the recorded image. The image may not be focused properly. When composing the image, make sure the subject is located 
inside the focus frame.
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262APPENDIX
The flash does not fire. 1) If “ ” (Flash Off) is selected as the flash mode, change to another mode (page 72).
2) If the battery is dead, charge it (page 36).
3) If a BEST SHOT scene that uses  the “ ” (Flash Off) flash mode is selected, change to a different 
flash mode (page 72) or select a different BEST SHOT scene (page 96).
The REC light and/or flash 
fires a number of times. When “ ” (Auto Flash) or “ ” (Red Eye) is sele
cted for the flash mode, the flash operation is 
performed in the following sequence in order to reduce red eye in subjects (page 72): REC light lights.  Pre-flash fires.  Flash fires.
Camera powers down during 
self-timer countdown. The battery may be dead. Charge the battery (page 36).
The monitor screen image is 
out of focus.
1) You may be using Manual Focus and have not focused the image. Focus the image (page 121).
2) You may be using the macro mode   for scenery or portraits. Use Auto Focus for scenery and 
portrait shots (page 114).
3) You may be trying to use Auto Focus or the Infini ty Mode   when shooting a close-up shot. Use the 
Macro Mode for close ups (page 115).
There is a vertical line on the 
monitor screen. Shooting a very brightly lit subject can cause a vertical
 band to appear in the monitor screen image. This is 
a CCD phenomenon known as “vertical smear”, and does not indicate malfunction of the camera. Note that 
vertical smear is not recorded with the image in the case of a snapshot, but it is recorded in the case of a 
movie.
There is digital noise in 
images. 1) Sensitivity may have been increased automatically fo
r a dark subject, which increases the chance of 
digital noise. Use a light or some  other means to illuminate the subject.
2) You may be attempting to shoot in a dark location while “ ” (Flash Off) is selected as the flash mode,  which can increase digital noise and make images appear  coarse. In this case, change to a different 
flash mode (page 72) or use lights for illumination.
3) Flash assist or dynamic range may be enabled for  snapshots, which can cause an increase in digital 
noise. Use a light or some other means to illuminate the subject.
ProblemPossible Causes and Action
B
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263APPENDIX
An image I shot was not 
saved.1) Camera power may have been turned off before th
e save operation was complete, which will result in 
the image not being saved. When the battery indi cator shows “ ”, charge the battery as soon as 
possible (page 36).
2) You may have removed the memory card from the camera before the save operation was complete, 
which will result in the image not  being saved. Do not remove the memory card before the save 
operation is complete.
Though available lighting is 
bright, the faces of people in 
the image are dark. Not enough light is reaching the subjects. Change the 
flash mode setting to “ ” (Flash On) for daylight 
synchro flash (page 72), or use adjust EV shift to the + side (page 126).
Subjects are too bright when 
shooting images in a 
seashore or ski area. Sunlight reflected by water, sand, or snow, can c
ause underexposure of images. Change the flash mode 
setting to “ ” (Flash On) for dayli ght synchro flash (page 72), or use adjust EV shift to the + side (page 
126).
Digital zoom does not work. 
The zoom bar indicates zoom 
only up to a zoom factor of 
7.0. 1) Using digital zoom while Layout Shot, Auto Framin
g, Old Photo, or certain other BEST SHOT scenes 
are selected causes deterioration of the image.
2) Time stamping may be turned on, which will cause di gital zoom to be disabled. Turn off time stamping 
(page 137).
The image is out of focus 
during movie recording. 1) Focusing is not possible because the subject is 
outside the focus range. Shoot within the allowable 
range.
2) The subject you are shooting may be difficult to focus (page 68).
3) The lens may be dirty. Clean the lens (page 35).
ProblemPossible Causes and Action
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264APPENDIX
Playback
The color of the playback 
image is different from what 
appears on the monitor 
screen when shooting.Sunlight or light from another source may be shining directly into the lens when you are shooting. Position 
the camera so sunlight does not shine directly into the lens.
Images are not displayed. This camera cannot display non-DCF im
ages recorded onto a memory card using another digital camera.
I can’t edit images (layout 
print, resizing, trimming, 
keystone correction, color 
restoration, rotation, white 
balance, date/time editing).Note that you cannot edit the following types of imagess.
•
Images created with MOTION PRINT
• Movies
• Images recorded with another camera
ProblemPossible Causes and Action
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265APPENDIX
Other
The wrong date and time are 
displayed.The date and time setting is wrong. Set the correct date and time (page 198).
The messages on the display 
are in the wrong language.
The wrong display language is selected. Change the display language setting (page 201).
I can’t transfer images over a 
USB connection.1) The USB cable may not be connecte
d securely. Check all connections.
2) USB driver may not be installed. Install the USB driver (page 221).
3) The USB driver may have been installed incorrectl y. Reinstall the USB driver correctly (page 221).
4) The wrong USB communication protocol may be selected. Select the correct USB communication 
protocol in accordance with the type  of device you are connecting (page 203).
5) If the camera is not turned on, turn it on.
Display language setting 
screen appears when the 
camera is turned on. 1) You did not configure initial settings after purchasing the camera or the battery may have been left with 
a dead battery. Check the camera setup (pages 11, 198).
2) It may be a problem with the camera’s built-in memory management area. If this is the case, perform the  reset operation to initialize the camera’s setup (page 145). After that, configure each setting. If the 
language selection screen does not re-appear when you turn the camera on, it means that the camera’s 
built-in memory management area has been restored. 
If the same message appears after you turn power ba ck on, contact your retailer or a CASIO service 
center.
ProblemPossible Causes and Action
B
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266APPENDIX
If you have problems installing the USB driver...
You may not be able to install the USB driver properly if you use the USB cable to connect the camera to a computer running Windows 
98SE/98 before installing the USB driver from the bundled CD-ROM, or if you have another type of driver installed.
This will make it impossible for the computer to recognize the camera when it is connected. If this happens, you will need to r e-install the 
camera’s USB driver.
For information about how to re-install the USB driver, see the USB driver’s “Read me” file on the CD-ROM that comes bundled wi th the 
camera.
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267APPENDIX
Display Messages
Battery is low.Battery power is low.
Camera 
Stabilizer is not 
availableThe Camera Shake unit may be 
malfunctioning. If the same message appears 
after you turn power back on, contact your 
retailer or a CASIO service center.
Cannot correct 
image!
Keystone correction of the image cannot be 
performed for some reason. The image will be 
stored as-is, without correction (page 104).
Cannot find the 
file.
The image you specifi
ed with the slideshow 
“Images” setting cannot be found. Change the 
“Images” setting (page 151) and try again.
Cannot register 
any more files. •
You are attempting to save a BEST SHOT 
scene when there are already 999 scenes 
in the “SCENE” folder (page 101).
• You are attempting to copy a FAVORITE 
file when the “FAVORITE” folder already 
contains 9999 files (page 187).
Card ERROR There is something wrong with the memory 
card. Turn off the camera, remove the memory 
card, and then reload it into the camera. If this 
message re-appears when you turn the 
camera back on, format the memory card 
(page 50).
•Formatting the memory card deletes all 
its files. Before formatting, try transferring 
recoverable files to a computer or some 
other storage device.
IMPORTANT!
Check 
connections! •
You are attempting to connect the camera 
to a printer while the camera’s USB settings 
are not compatible with the USB system of 
the printer (page 203).
• You are attempting to connect to a 
computer that does not have a USB driver 
installed (page 221).
Files could not 
be saved 
because battery 
is low. Battery power is low, so an image file could not 
be saved.
Folder cannot be 
created.
You are trying to record a file while there are 
already 9,999 files stored in the 999th folder. If 
you want to record more, delete files you no 
longer need (page 192).
LENS ERROR
This message appears and the camera turns 
off whenever lens performs some unexpected 
operation. If the same message appears after 
you turn power back on, contact your retailer 
or a CASIO service center.
Load paper!The printer ran out of paper while printing.
Memory FullMemory is full with images you recorded and/
or of files saved by editing operations. Delete 
files you no longer need (page 192).
No Favorites file!The FAVORITE folder does not contain any 
files.
Printing ErrorAn error occurred while printing.
•The printer is turned off.
• The printer generated an error, etc.
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268APPENDIX
Record ErrorImage compression could not be performed for 
some reason during image data storage. 
Shoot the image again.
Replenish ink!During printing, the printer is running low on 
ink or is out of ink.
SYSTEM ERRORYour camera system is corrupted. Contact 
your retailer or an authorized CASIO service 
center.
The card is 
locked.The LOCK switch of the SD memory card or 
SDHC memory card loaded in the camera is in 
the locked position. You cannot store images 
to or delete images from a memory card that is 
locked.
There are no 
files.There are no files in built-in memory or on the 
memory card.
There are no 
printing images.
Set up DPOF.There are currently no files specified for 
printing. Configure the required DPOF settings 
(page 211).
There is no 
image to 
register.The setup you are trying to save is for an 
image that cannot be saved as a user BEST 
SHOT scene.
This card is not 
formatted.
The memory card loaded in the camera is not 
formatted. Format the memory card (page 50).
This file cannot 
be played.
The file you are trying to access is corrupted or 
is a type that cannot be displayed by this 
camera.
This function 
cannot be used.You attempted to copy images from built-in 
memory to a memory card while there is no 
memory card loaded in the camera (page 
189).
This function is 
not supported 
for this file.The function you are trying to use cannot be 
performed for some reason.
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269APPENDIX
■Main Specifications
Product Type . . . . . . . Digital Camera
Model   . . . . . . . . . . . . EX-V7
■Camera Functions
Image Files
Format . . . . . . . . . . . . . . . . Snapshots:
JPEG (Exif Version 2.2); DCF (Design 
Rule for Camera File System) 1.0 
standard; DPOF compliant
Movies: H.264/AVC MOV format
(Motion JPEG AVI format when the 
image quality setting is “LP”)
Audio: WAV
Recording Media  . . . . . . . . Built-in Memory 11.6 MB SDHC Memory Card
SD Memory Card
MMC (MultiMediaCard)
MMCplus (MultiMediaCardplus)
Storage Capacity
•SnapshotsSpecifications
Image Size 
(Pixels)Image 
QualityApproximate  Image File 
SizeApproximate 
Built-in Memory  (11.6MB) 
CapacityApproximate SD 
Memory Card* 
(256MB) 
Capacity
7M
(3072 × 
2304) Fine 4.3 MB 2 images 56 images
Normal 2.31 MB 5 images 105 images
Economy 1.57 MB 7 images 155 images
3:2
(3072 × 
2048) Fine 3.73 MB 3 images 65 images
Normal 2.02 MB 5 images 120 images
Economy 1.38 MB 8 images 176 images
5M
(2560 × 
1920) Fine 2.99 MB 3 images 81 images
Normal 1.62 MB 7 images 150 images
Economy 1.12 MB 10 images 217 images
3M
(2048 × 
1536) Fine 2.0 MB 5 images 121 images
Normal 1.15 MB 10 images 211 images
Economy 720 KB 16 images 338 images
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270APPENDIX
•Movies
2M
(1600 × 
1200) Fine 1.26 MB 9 images 193 images
Normal 790 KB 14 images 308 images
Economy 470 KB 25 images 518 images
VGA
(640 × 480) Fine 330 KB 35 images 738 images
Normal 190 KB 61 images 1282 images
Economy 140 KB 84 images 1740 images
Image Size  (Pixels)Image 
QualityApproximate 
Image File  SizeApproximate 
Built-in Memory  (11.6MB) 
CapacityApproximate SD Memory Card* 
(256MB) 
Capacity
Image 
Quality 
(Pixels)Maximum 
Recording  Time Per  FileApproximate Data Rate 
(Frame Rate)Approximate 
Built-in Memory  (11.6MB) 
CapacityApproximate SD 
Memory Card* 
(256MB) 
Capacity
UHQ 
640 × 480 10 
minutes6.0 Megabits/
second 
(30 frames/
second) 16 seconds 5 minutes, 
35 seconds
UHQ 
Wide 
848 × 480 10 
minutes
7.2 Megabits/
second 
(30 frames/
second) 13 seconds 4 minutes, 
38 seconds
HQ
640 × 480 10 
minutes3.0 Megabits/
second 
(30 frames/
second) 32 seconds 11 minutes, 
15 seconds
HQ Wide
848 × 480 10 
minutes3.6 Megabits/
second 
(30 frames/
second) 27 seconds 9 minutes, 
21 seconds
Normal
640 × 480 10 
minutes1.5 Megabits/
second 
(30 frames/
second) 65 seconds 22 minutes, 
28 seconds
LP
320 × 240 10 
minutes2.4 Megabits/
second 
(15 frames/
second) 39 seconds 13 minutes, 
34 seconds
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