Canon Selphy Es30 User Guide

							
91Troubleshooting
You Think There is a Problem
If the solutions below do not remedy your problem, contact the retail outlet or a Canon Customer 
Support center.
Printer and Power Source
Printing Problems
Power Will Not Turn on
• Has the plug come out of the power outlet? (p. 26)
• Is the connector of the power cord securely connected to the printers AC IN  terminal? (p. 26)
• Did you press   long enough? (p. 30)
Cannot Print
• Is the printer power turned on? (p. 30)
• Is the printer connected to more than one device? Do not simultaneously connect to a camera, memory card or computer.
• Is the cartridge loaded correctly? (p. 21)
• Is the ink sheet slack? (p. 21)
• Has the printer overheated? The printer will temporarily stop when it exc eeds a certain temperature. This is not a 
malfunction. Wait until the temperature drops and the printer resumes. If the printer is 
connected to a computer when this happens , a message will appear on the computer 
display. Do not cancel the print. Wait until printing resumes.
Printing from Memory Cards
• Is the memory card inserted all the way into the slot with the label facing front?  (pp. 29, 30)
• Does the image data conform to the Design rule for Camera File system? (p. 28)
• Some memory cards require a specific adapter. Have you inserted the memory  card directly into the card slot without first inserting the card into the adapter? 
(p. 29)
Printing from Cameras
• Is the printer connected to the camera correctly? (p. 59)

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You Think There is a Problem
92Troubleshooting
Cannot Print (continued from previous page)
• Does the camera battery have sufficient charge?Replace the battery with a fully charged (o r new) battery, or use the compact power 
adapter for the camera.
Printing from Computers
• Did you install the printer driver according to the correct procedures? (pp. 67, 70)
• Is the printer connected directly to a port on the computer with the USB cable?
The printer may not operate correctly if it is connected to a USB hub.
Problems Exclusive to Windows
• Is the printer set to offline?
Right-click the printer icon and cancel the offline setting.
Problems Exclusive to Macintosh
• Is the printer registered on the Printer List?Check if your printer is registered on the Printer List in the Printer Setup Utility.
Image Does Not Appear When Memory Card Is Inserted
• Is the memory card inserted all the way into the correct slot with the label facing front? (pp. 29, 30)
• Does the image data conform to the Design rule for Camera File system? (p. 28)
• Some memory cards require a specific adapter. Have you inserted the memory  card directly into the card slot without first inserting the card into the adapter? 
(p. 29)
Cannot Print the Date
Printing from Memory Cards
• Is the date imprint option set? (p. 54)
If you are using DPOF printing, the date imprint settings are configured on the device 
used for the DPOF settings.
Printing from Mobile Phones
• When using Bluetooth, the date will not be printed.
Printing from Cameras
• Is the date imprint option set to [Off] on the camera?Set the date imprint option to [On] on the camera. If it is set to [Default], the date imprint 
settings of the printer will be used.

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You Think There is a Problem
93Troubleshooting
Cannot Make Clean Prints
• Is the ink sheet or paper dirty?
• Is dirt lodged within the printer? (p. 82)
• Has condensation formed within the printer?Leave it to dry at room temperature for a while.
• Is the printer placed near a device with a strong electromagnetic or magnetic field? Electromagnetic waves from video game devic es or strong magnetism from speakers 
may distort images. Set it at least 1 meter (3 ft.) apart.
Colors on the Computer Display and the Print Are Different
• Color generation methods are different for computer displays and printers.  Moreover, the variance may be attributable to the environment in which the display 
is viewed (color and strength of the light), or to the displays color adjustment 
settings.
After using the computer to cancel a print in progress, an image that had 
already been printed was printed again when printing resumed.
• Are you using a Macintosh computer?
When you restart printing on a Macintosh com puter after canceling, an already printed 
image may print again when printing resumes.

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You Think There is a Problem
94Troubleshooting
Paper Problems
Frequent Paper Jams
• Has too much paper been left in the print output receptacle?Do not leave 50 or more sheets in the print output receptacle.
Cannot Print the Specified Number of Prints
• Is the printers power being turned on and off repeatedly without printing?The printer initialization consumes ink. There may not be enough ink left for the allotted 
sheets in the set.
• Is the ink sheet being pulled? Do not forcefully pull out the ink sheet.
Print is not Ejected
• Has paper jammed inside the printer?
Remove the jammed paper.
• Is the print output receptacle cover open? If the print output receptacle cover does  not open automatically and paper gets jammed, 
press the print output receptacle button on the left side of the print output receptacle to 
open the print output receptacle cover and remove the jammed paper.

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95Troubleshooting
Error Messages
If any error occurs during printing, a message is displayed on the LCD monitor of the printer. If a 
problem occurs while the printer is connected  to the camera, the cameras LCD monitor may 
display an error message.
No paper/ink
• Check that the cartridge is correctly inserted.
• Change the cartridge to a new one.
• If paper is not feeding correctly, remove the cartridge, and manually remove any  paper remaining in the printer.
Paper jam!
• Press   to eject the paper. If the paper is not ejected, turn the power off and turn it on again. If the printer fails to eject the paper, contact a Canon 
Customer Support center for assistance.
Ink Error
• Remove the cartridge from the printer, take up the slack in the ink sheet, and then reload the cartridge. If the cartridge is stuck in the printer, contact a Canon 
Customer Support center for assistance.
Cannot print! / Could not print XX images
• The following images cannot be printed.
- An image with a data size that is too big. Images larger than 8000 x 8000 pixels cannot be printed
- An image that is corrupted
- An image other than JPEG
• When you wish to print an image with the printer connected to the camera, check if  the size of the image matches the recording pixels of the image in the camera. If 
the size is not appropriate, resize the image and convert it as necessary to a JPEG 
image that the camera can display.
• Limit the size of image files to less than 8000 x 8000 pixels.
• This printer supports image data conforming to the Design rule for Camera File  system.

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Error Messages
96Troubleshooting
No Image.
• Check whether there are images recorded on the memory card.
• Check whether readable image data is recorded on the memory card.
• The image file name (folder name) sometimes cannot be recognized if it contains double-byte characters (Japanese, Chinese or Korean). Change double-byte 
characters to single-byte alphanumeric characters.
• Use a personal computer to print data that has been edited or processed on a  personal computer.
Hardware Error
• Check if there are other problems than cartridge problems.
• Turn the printer and camera power off, then turn on again. If the error message does not clear, contact a Canon Customer Support center for assistance.
Cartridge cover is open
• Close the cartridge cover. If the error message does not clear, turn the power off and on again.
This camera cannot print B/W 
Insert memory card to print
• Black and white printing is not possible when a camera is connected (except when  (PictBridge) is displayed on the LCD monitor of the camera). Insert a memory 
card to print.
Creative Cartridge Inserted
Change the cartridge
• Printing from a camera or a mobile phone using the gold or silver print supporting  cartridge (Easy Photo Pack E-P20G/E-P20S) is not possible. Change the cartridge 
to a cartridge other than the gold or silver print supporting cartridge.
Cartridge has been changed
• The cartridge was changed for a cartridge of a different size after the print menu was displayed. Insert a cartridge of the same size or change the print settings.
Cartridge has been changed
Trim Settings Adjusted
• If the cartridge is changed after the trimming settings have been made, the printer automatically sets the trimming frame again to fit the paper size.

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Error Messages
97Troubleshooting
Cartridge not compatible
• Use a cartridge that is compatible with this printer.
Communication error!
• Turn the printer, camera and computer power off, then turn on again.
• Check the Print Images When Connected with a Camera section (p. 59). If the error message continues to display, contact a Canon Customer Support center for 
assistance.
Disconnected
• Make sure that the printer and the sender are within an appropriate distance.
• Check the senders power supply.
• If you are connecting via Bluetooth, the connection may interrupt depending on the signal condition. Try to establish the connection again.
Cartridge incorrectly inserted or not loaded
• Insert the cartridge.
• Remove the cartridge and insert it again all the way, then close the cartridge cover.
Image too large.
• Images larger than 8,000 x 8,000 pixels, or 32 MB or larger files cannot be played back. Select another image. 
• When printing from a mobile phone (wirelessly), the maximum image file size that  can be transmitted is approx. 3 MB (maximum file size varies depending on the 
mobile phone).
Incompatible JPEG
• You attempted to play back or print an incompatible JPEG image. Select another 
image.
Memory card error
• Memory card has experienced an anomaly. Use another memory card.
• A memory card adapter without an inserted memory card has been inserted. Be sure to insert a memory card into the adapter before inserting it into the printer. If 
an empty adapter had been inserted, remove the adapter and turn the printers 
power off and on again.
• Some memory cards require a specific adapter. You have inserted the memory  card directly into the card slot without first inserting the card into the adapter 
(p. 29).

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Error Messages
98Troubleshooting
Unidentified Image
• You attempted to play back or print an image with corrupted data, an image recorded in a foreign camera or data type, or an image that has been edited on a 
computer. Select another image.
Cannot magnify!
• You attempted to magnify an image with corrupted data, an image recorded with another camera or data type, or an image that has been edited on a computer, or a 
movie. Select another image.
Too many marks.
• Too many images have been marked with print settings. Mark 998 or less images.
Cannot trim
• You attempted to trim an image smaller than 640 x 480 pixels, larger than 5616 x 3744 or an image with a width-to-height ratio narrower than 16:9. Select another 
image to trim.
Image not compatible
• You attempted to put a speech bubble in an image smaller than 320 x 240 pixels, larger than 5616 x 3744 or an image with a width-to-height-ratio narrower than 16:9. 
Select another image size that allows speech bubbles to be set.
Device Not Supported
• This displays when you attempt to conn ect an unsupported USB device, e.g. USB 
memory. Disconnect the USB device. If the message returns, turn the printer off 
and back on.
Device Not Supported (HUB)
• You attempted to connect an unsupported USB connector, e.g. a USB hub.  Disconnect the USB hub.
Data Error
• If you are connecting via Bluetooth, try to establish the connection again. If the message keeps reappearing several times, Bluetooth incompatibility or corrupted 
data may be the problem. Select a different image.

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Error Messages
99Troubleshooting
Out of operating temperature
• Operation of the printer is out of operating temperature. Use the printer between 5 - 40°C (41 - 104°F).
Incompatible image
• Images smaller than 640 x 480 pixels, or images with a width-to-height ratio narrower than 2:1, cannot be printed in Creative Print. Select an image of a size 
that can be printed in Creative Print.
• You can only print ID photos that are shot with the same number of recording  pixels as Large of a Canon PowerShot series or IXUS series camera.

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100
Index
Numerics
1-up ......................................................................... 56
2-up ......................................................................... 56
4-up ......................................................................... 56
8-up ......................................................................... 56
9 Image View ..........................................................15
A
AC IN (Power Input) Terminal ................................. 11
Accessories...............................................................9
Adjust Image ..................................................... 54, 57
Air Vents ................................................................. 11
Auto Play................................................................. 38
Auto Power Down ................................................... 79
Auto Rotate ............................................................. 79
B
B/W ......................................................................... 49
BACK Button ........................................................... 14
Basic Print ...............................................................31
BluetoothBU-30 ..................................................................9
Print ................................................................... 62
Settings ............................................................. 79
Borders ................................................................... 54
Brightness ...............................................................57
C
Calendar ........................................................... 39, 44
Card Slot ........................................................... 12, 30
Card Slot Cover ...................................................... 10
Carrying Handle ................................................ 11, 83
Cartridge ............................................................. 9, 20
Cartridge Compartment ..........................................10
Cartridge Cover................................................. 10, 21
Cartridge Cover Lever....................................... 10, 21
Cartridge Lever ................................................. 10, 24
CF/microdrive Slot .................................................. 12
Cleaner Unit ........................................................ 8, 82
Cleaning .................................................................. 82
Clip Art ..............................................................39, 42
Compact Photo Printer Solution Disk.................. 8, 67
Contrast .................................................................. 57
Controls................................................................... 13
COPIES Button ....................................................... 14
Correct Red-Eye ..................................................... 54
CREATIVE Button................................................... 13
Creative Print ..........................................................39
D
Darker Skin ............................................................. 49
Date ........................................................................ 54
Date Format ............................................................ 54
Deny Access ........................................................... 80
Device name ........................................................... 80
Direct Print .............................................................. 58
DISP. Button ..................................................... 13, 16
DPOF Print ............................................................. 37
E
Easy Photo Pack ................................................ 9, 20
Easy-Scroll Wheel............................................. 13, 19
EDIT Button ............................................................ 13
Enlarge/Reduce Button........................................... 13
Enlarged View ......................................................... 15
Error Messages ...................................................... 95
F
Fade ........................................................................ 79
Faded Edges .......................................................... 49
File No. ................................................................... 54
Fixed Size ............................................................... 56
Frames .............................................................. 39, 41
H
Handling Precautions .............................................. 86
I
ID Photo ............................................................ 39, 50
Image Effects .................................................... 39, 49
Image Optimize ....................................................... 54
ImageBrowser ......................................................... 73
Index ....................................................................... 56
Installation ............................................................... 67
J
Jump Function ........................................................ 18
L
Language .......................................................... 79, 81
LCD Monitor ...................................................... 13, 15
Lighter Skin ............................................................. 49

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