Canon Selphy Es30 User Guide

91Troubleshooting
You Think There is a Problem
If the solutions below do not remedy your problem, contact the retail outlet or a Canon Customer 
Support center.
Printer and Power Source
Printing Problems
Power Will Not Turn on
• Has the plug come out of the power outlet? (p. 26)
• Is the connector of the power cord securely connected to the printers AC IN  terminal? (p. 26)
• Did you press   long enough? (p. 30)
Cannot Print
• Is the printer power turned on? (p. 30)
• Is the printer connected to more...

You Think There is a Problem
92Troubleshooting
Cannot Print (continued from previous page)
• Does the camera battery have sufficient charge?Replace the battery with a fully charged (o r new) battery, or use the compact power 
adapter for the camera.
Printing from Computers
• Did you install the printer driver according to the correct procedures? (pp. 67, 70)
• Is the printer connected directly to a port on the computer with the USB cable?
The printer may not operate correctly if it is connected to a USB...

You Think There is a Problem
93Troubleshooting
Cannot Make Clean Prints
• Is the ink sheet or paper dirty?
• Is dirt lodged within the printer? (p. 82)
• Has condensation formed within the printer?Leave it to dry at room temperature for a while.
• Is the printer placed near a device with a strong electromagnetic or magnetic field? Electromagnetic waves from video game devic es or strong magnetism from speakers 
may distort images. Set it at least 1 meter (3 ft.) apart.
Colors on the Computer Display and...

You Think There is a Problem
94Troubleshooting
Paper Problems
Frequent Paper Jams
• Has too much paper been left in the print output receptacle?Do not leave 50 or more sheets in the print output receptacle.
Cannot Print the Specified Number of Prints
• Is the printers power being turned on and off repeatedly without printing?The printer initialization consumes ink. There may not be enough ink left for the allotted 
sheets in the set.
• Is the ink sheet being pulled? Do not forcefully pull out the ink...

95Troubleshooting
Error Messages
If any error occurs during printing, a message is displayed on the LCD monitor of the printer. If a 
problem occurs while the printer is connected  to the camera, the cameras LCD monitor may 
display an error message.
No paper/ink
• Check that the cartridge is correctly inserted.
• Change the cartridge to a new one.
• If paper is not feeding correctly, remove the cartridge, and manually remove any  paper remaining in the printer.
Paper jam!
• Press   to eject the paper....

Error Messages
96Troubleshooting
No Image.
• Check whether there are images recorded on the memory card.
• Check whether readable image data is recorded on the memory card.
• The image file name (folder name) sometimes cannot be recognized if it contains double-byte characters (Japanese, Chinese or Korean). Change double-byte 
characters to single-byte alphanumeric characters.
• Use a personal computer to print data that has been edited or processed on a  personal computer.
Hardware Error
• Check if...

Error Messages
97Troubleshooting
Cartridge not compatible
• Use a cartridge that is compatible with this printer.
Communication error!
• Turn the printer, camera and computer power off, then turn on again.
• Check the Print Images When Connected with a Camera section (p. 59). If the error message continues to display, contact a Canon Customer Support center for 
assistance.
Disconnected
• Make sure that the printer and the sender are within an appropriate distance.
• Check the senders power supply.
• If...

Error Messages
98Troubleshooting
Unidentified Image
• You attempted to play back or print an image with corrupted data, an image recorded in a foreign camera or data type, or an image that has been edited on a 
computer. Select another image.
Cannot magnify!
• You attempted to magnify an image with corrupted data, an image recorded with another camera or data type, or an image that has been edited on a computer, or a 
movie. Select another image.
Too many marks.
• Too many images have been marked with...

Error Messages
99Troubleshooting
Out of operating temperature
• Operation of the printer is out of operating temperature. Use the printer between 5 - 40°C (41 - 104°F).
Incompatible image
• Images smaller than 640 x 480 pixels, or images with a width-to-height ratio narrower than 2:1, cannot be printed in Creative Print. Select an image of a size 
that can be printed in Creative Print.
• You can only print ID photos that are shot with the same number of recording  pixels as Large of a Canon PowerShot...

100
Index
Numerics
1-up ......................................................................... 56
2-up ......................................................................... 56
4-up ......................................................................... 56
8-up ......................................................................... 56
9 Image View ..........................................................15
A
AC IN (Power Input) Terminal ................................. 11...