Canon scanner imageFORMULA ScanFront 300P User Manual

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Chapter 10   Troubleshooting
The wrong send time is 
displayed for an e-mail message 
received at the destination Cause(1) The date and time settings are incorrect. (2) The time zone is set to a 
different country.
SolutionContact the administrator, and check the “Language/Timezone” setting. 
(See p. 6-30.)
The sender’s address is not 
displayed at the destination of 
an e-mail message
CauseThe e-mail addresses of the user and administrator have not been 
registered. (See p. 6-7 and p. 6-32.)...

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Chapter 10   Troubleshooting
Cannot send image files to 
devices and folders on different 
segments of the network.
CauseA ScanFront Service Server does not exist on the network. (A 
ScanFront Service Server has not been configured or is not running.)
SolutionInstall ScanFront Service on a computer on the same network as the 
scanner. (See p. 4-3.) If a ScanFront Service Server has been 
implemented, check the necessary settings. In addition, you must start 
the ScanFront Service Server before...

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Hardware
Cannot turn on the power
CauseThe AC adapter is not connected properly or the power plug is not 
inserted.
SolutionCheck the connections of the AC adapter and power plug. If the 
problem is not resolved after checking the connections, contact your 
local authorized Canon dealer. 
The scanner does not turn ON 
when the power switch is 
pressed.
CauseA USB memory device in inserted in the scanner.
SolutionRemove the USB memory device, and restart the scanner. 

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2.Error Messages (ScanFront)
If any of the following error messages appears, solve the problem as described in the corresponding solution. 
If you are unsure about any other message that appears, contact the support services.
Failed to connect FTP server.
CauseThe settings of the registered FTP server are incorrect. 
SolutionCheck the settings of the FTP server. (See p. 6-15, p. 8-11 and p. 5-24.)
CauseThe computer that is being used as the FTP server is not running....

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Password is incorrect.CauseThe password that was entered is incorrect. 
SolutionEnter the uppercase and lowercase letters for the password correctly. 
There is no file name specified. 
Enter a file name or enable the 
‘Auto file name’ setting.
CauseA file name was not entered and “Auto file name” is set to [None].
SolutionEnter a file name or set “Auto file name” to other than [None]. (See 
p. 5-34.)
Log in failed. Settings may 
currently be in the process of 
being...

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Chapter 10   Troubleshooting
Not enough memory to execute scanner settings
ScanFront uses internal memory to scan documents. This memory usage increases when you use high-resolution or large page size 
settings, for example. If the internal memory capacity exceeded, an error message saying “Not enough memory to execute current 
scanner settings” may appear and you may not be able to scan the document.
The following table details scanning conditions that may cause ScanFront to run out of memory. If...

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Chapter 10   Troubleshooting
3.Error Messages (Web Menu)
If any of the following error messages appears, solve the problem as described in the corresponding solution. 
If you are unsure about any other message that appears, contact the support services.
Same Username exists. Please 
change Username, and try 
again.CauseA user that has the same name as the user name to be registered is 
already registered. 
SolutionCheck the user name prior to registration. 
Blank field exists.
Cause
An operation...

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Chapter 10   Troubleshooting
You can’t choose TIFF when 
Gray or Color or Auto color 
detection is selected.CauseThe scanner cannot be used with the selected mode and file format 
combination. 
SolutionCheck which mode and file format combinations can be used. (See 
p. 6-21 and p. 8-20.)
You can’t choose JPEG when 
Binary Mode is selected.
CauseThe scanner cannot be used with the selected mode and file format 
combination. 
SolutionCheck which mode and file format combinations can be used. (See 
p....

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4.Adjusting the Touch Panel
If there is no response when you press a button on the touch panel but there is a response when you press somewhere other than a 
button, the panel needs to be adjusted. Use the procedure below to adjust the touch panel. 
IMPORTANT
 A commercially available touch-panel pen (or the equivalent) is required to adjust the touch panel. Provide a touch-panel pen before 
attempting to adjust the touch panel. 
 Adjustment of the touch panel involves...

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Chapter 10   Troubleshooting
IMPORTANT
If you do not tap the panel within a period of 30 seconds after 
adjustment of the touch panel ends, the adjustment values will 
not take effect and the touch panel will return to the state prior 
to adjustment.