Canon scanner CanoScan FS4000US User Manual

Appendices
99
1
2
3
4
5
FilmGet FS User’s Guide
List of Symptoms
Look on the referenced page for the relevant symptom.
Q1 FilmGet FS cannot be installed correctly............................................................ 100
Q2 Don’t know how to start FilmGet FS from within an application program. ..... 100
Q3 Cannot start FilmGet FS from within an application program.......................... 100
Q4 Several options are grayed out and unavailable................................................ 101
Q5...

Appendices
100
1
2
3
4
5
FilmGet FS User’s Guide
Q1FilmGet FS cannot be installed correctly.
ASee “Chapter 6 Troubleshooting” in Getting Started. 
See “Windows Issues – P1/P4” for the Windows version, or “Macintosh Issues – 
P8” for the Macintosh version.
Q2
Don’t know how to start FilmGet FS from within an application program.
ASee “Starting and Exiting FilmGet FS” in this guide. 
See p. 19 for the Windows version or p. 22 for the Macintosh version. For 
information on how to operate an application...

Appendices
101
1
2
3
4
5
FilmGet FS User’s Guide
Q4Several options are grayed out and unavailable.
A1 Load the film holder into the film holder slot. See p. 30.
Many options are not available until the film holder is loaded into the film holder 
slot.
A2 Preview an image. See p. 40.
Many options are not available until an image is previewed.
A3 The [Preview] button is available when one frame is selected at the thumbnail 
window.
The button is grayed out when multiple frames are selected.
A4 The [Scan]...

Appendices
102
1
2
3
4
5
FilmGet FS User’s Guide
Q8Coloring of preview image is peculiar.
A1 Select the correct film type. See p. 33.
A2 Adjust the image quality with the   auto correct tool. See p. 44.
A3 Adjust the coloring and brightness of the image using the modes in the 
image adjustment section. See p. 71.
A4 For film not suited to automatic exposure correction with the Auto Gain 
function, turn off the “Auto Gain” setting, set the exposure manually and 
rescan. See p. 86.
A5 If the film quality...

Appendices
103
1
2
3
4
5
FilmGet FS User’s Guide
Q14Image is blurry.
A1 Turn off the “Autofocus” option, manually align the focus and scan. 
See p. 88.
A2 The film was out of focus when originally shot.
Q15
Scanning quality is poor.
A1 Set a higher input resolution (scan resolution) and rescan. See pp. 52, 56.
A2 Place a check in the “Clean Dust/Scratches” option and rescan. See p. 87.
A3 Clean the film and rescan.
See “Appendix, 4. Cleaning Film” in Getting Started for information on cleaning 
methods....

Appendices
104
1
2
3
4
5
FilmGet FS User’s Guide
Q21Cannot clean up dust/scratches.
A1 Click the [Settings] menu, select [Clean Dust] and set the “Clean/Dust 
Scratchs” option to [On (strong)]. See p. 87.
A2 If using a film sleeve, make sure that the space between frames is aligned 
with the pillar in the film holder.
See “Chapter 5 Setting the Film in Position” in Getting Started for information on 
how to load the film.
A3 Set the width of the scanning area to at least 10 mm. See p. 47. 

Appendices
105
1
2
3
4
5
FilmGet FS User’s Guide
FilmGet FS Error Messages
If the following error messages appear while using FilmGet FS, look on the referenced page for the 
relevant error message.
List of Error Messages (Windows/Macintosh)
Q1 Device not found. Check the following items. .................................................... 106
Q2 This scanner doesn’t support multi-hosting. Please connect it to only one PC 
to use it....

Appendices
106
1
2
3
4
5
FilmGet FS User’s Guide
Q1Device not found. Check the following items.
A1 Is the scanner turned on?
If the power is off, follow the procedure below to turn on the power.
USB connection: Turn the scanner on. 
SCSI connection: Turn the computer off, turn the scanner on, then turn the 
computer back on.
A2 Are the cables connected correctly? Are any cables loose?
A3 Is the interface switch set properly?
See “Chapter 1, 3. Components and Functions Guide” in Getting Started for...

Appendices
107
1
2
3
4
5
FilmGet FS User’s Guide
Q5An error occurred while scanning. Rescan?
A1 The film is not loaded properly. Cancel the scan, load the film correctly into 
the film holder and rescan.
A2 An error occurred during the scan. Rescan. If an error occurs repeatedly, 
restart the computer.
A3 If an error occurs even after restarting the computer, see “Chapter 6 
Troubleshooting” in Getting Started and take the appropriate corrective 
measures, then reinstall the FilmGet FS driver software....

Appendices
108
1
2
3
4
5
FilmGet FS User’s Guide
Q14Dust/scratch removal failed. 
Dust/scratch removal failed because volume was too great to process.
A Dust/scratch removal was not possible for the scanned film. Remove any dirt 
from the film with a blower brush and rescan. For scratches, it may be 
possible to fix these problems to a certain degree with retouching software.
Q15
Transmission error. Close the application programs that are running and restart the 
computer.
A Some error occurred. Restart...