Canon scanner CanoScan FS4000US User Manual

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List of Symptoms
Look on the referenced page for the relevant symptom.
Q1 FilmGet FS cannot be installed correctly............................................................ 100
Q2 Don’t know how to start FilmGet FS from within an application program. ..... 100
Q3 Cannot start FilmGet FS from within an application program.......................... 100
Q4 Several options are grayed out and unavailable................................................ 101
Q5 FilmGet FS preview area is displayed at a small size on the monitor.............. 101
Q6“Insufficient hard disk space” message is displayed when a thumbnail scan or 
preview scan is initiated....................................................................................... 101
Q7 Image is upside down or reversed. ..................................................................... 101
Q8 Coloring of preview image is peculiar................................................................. 102
Q9 Previewed image is not displayed in preview area. ........................................... 102
Q10 Scanning takes a long time. ................................................................................ 102
Q11 Only one image is scanned in a batch scan....................................................... 102
Q12 A portion of the scanned image is missing, or a black or white border appears 
around it................................................................................................................. 102
Q13 Unevenness or lines appear repeatedly in the same position. ........................ 102
Q14 Image is blurry....................................................................................................... 103
Q15 Scanning quality is poor. ..................................................................................... 103
Q16 Image is white (black) overall when scanning with the color mode set to [Black 
and White].............................................................................................................. 103
Q17 Scan results are peculiar with the color mode set to [42-Bit Color] or [14-Bit 
Grayscale].............................................................................................................. 103
Q18 Scan area selection cannot be freely set in the preview area. ......................... 103
Q19 You forgot to eject the film holder from the scanner. ........................................ 103
Q20 Coloring is different between the preview image and printed image. ............. 103
Q21 Cannot clean up dust/scratches.......................................................................... 104 
						

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Q1FilmGet FS cannot be installed correctly.
ASee “Chapter 6 Troubleshooting” in Getting Started. 
See “Windows Issues – P1/P4” for the Windows version, or “Macintosh Issues – 
P8” for the Macintosh version.
Q2
Don’t know how to start FilmGet FS from within an application program.
ASee “Starting and Exiting FilmGet FS” in this guide. 
See p. 19 for the Windows version or p. 22 for the Macintosh version. For 
information on how to operate an application program, see the electronic manual.
Q3
Cannot start FilmGet FS from within an application program.
A1 Make sure that the scanner is turned on. 
If the power is off, follow the procedure below and turn on the power.
USB connection: Turn the scanner on.
SCSI connection: Turn the computer off, turn the scanner on, then turn the 
computer back on.
A2 There is insufficient memory to start FilmGet FS. Shut down all other 
currently active programs.
When using Photoshop LE, increase the allotted memory to 30 MB or more 
(36 MB or more for the Macintosh).
See Getting Started for information on how to increase the allotted memory. See 
“Chapter 2 Using the Scanner with Windows, 4. Testing the Scanner” for the 
Windows version, or “Chapter 3 Using the Scanner with a Macintosh, 3. Testing 
the Scanner” for the Macintosh version.
A3 Make sure that [Canon FilmGet FS 1.0 for Windows] is correctly selected as 
the application program source (Windows).
See p. 19, “Starting and Exiting FilmGet FS” in this guide for information on how to 
select the source.
A4 FilmGet FS is not installed correctly. See “Chapter 6 Troubleshooting” in 
Getting Started and take the appropriate corrective measures, then reinstall 
the FilmGet FS driver software.
See “Windows Issues – P2/P5” for the Windows version, or “Macintosh Issues – 
P4/P5” for the Macintosh version. 
						

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Q4Several options are grayed out and unavailable.
A1 Load the film holder into the film holder slot. See p. 30.
Many options are not available until the film holder is loaded into the film holder 
slot.
A2 Preview an image. See p. 40.
Many options are not available until an image is previewed.
A3 The [Preview] button is available when one frame is selected at the thumbnail 
window.
The button is grayed out when multiple frames are selected.
A4 The [Scan] button is available when one or more frames are selected at the 
thumbnail window.
A5 The image adjustment section is available when the “Use Color Matching” 
option is off. See p. 89.
Q5
FilmGet FS preview area is displayed at a small size on the monitor.
A1 Click the [Settings] menu, select [Preferences...] and set the “Preview Size” 
option to [My Monitor] or to an appropriate display resolution. See p. 92.
A2 Increase the size of the FilmGet FS window. See p. 24.
Q6
“Insufficient hard disk space” message is displayed when a thumbnail scan or 
preview scan is initiated.
A There is insufficient free space on the hard disk, so a thumbnail scan or 
preview scan cannot be initiated. Delete unnecessary files from the hard disk 
to free up sufficient space (500 MB or more).
The thumbnail and preview images are temporarily saved to the hard disk (the 
hard disk where FilmGet FS was installed for the Windows version, or the 
[Preferences]
 folder of the startup disk for the Macintosh version). Click the 
[Settings]
 menu, select [Reset Defaults...]
 to initialize the settings, and exit 
FilmGet FS (See p. 93). Then, restart FilmGet FS and delete any unnecessary files.
Q7
Image is upside down or reversed.
A1 Orient the film correctly in the film holder.
See “Chapter 5 Setting the Film in Position” in Getting Started for information on 
how to load the film.
A2 Change the orientation of the image with the FilmGet FS rotate or flip tools. 
See pp. 38, 43. 
						

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Q8Coloring of preview image is peculiar.
A1 Select the correct film type. See p. 33.
A2 Adjust the image quality with the   auto correct tool. See p. 44.
A3 Adjust the coloring and brightness of the image using the modes in the 
image adjustment section. See p. 71.
A4 For film not suited to automatic exposure correction with the Auto Gain 
function, turn off the “Auto Gain” setting, set the exposure manually and 
rescan. See p. 86.
A5 If the film quality is poor or the film has faded, it may be possible to fix these 
problems to a certain degree with retouching software.
Q9
Previewed image is not displayed in preview area.
A Select only the one frame you want to display at the thumbnail window.
If no frames are selected or if multiple frames are selected at the thumbnail 
window, the preview image will not be displayed in preview area.
Q10
Scanning takes a long time.
A The input resolution (scan resolution) is set too high. Lower the resolution to 
the lowest appropriate setting and rescan. See pp. 52, 56.
Q11
Only one image is scanned in a batch scan.
A1 Check whether the application program supports batch scanning. (See the 
application program manual.)
A2 Scan each frame individually.
Q12
A portion of the scanned image is missing, or a black or white border appears 
around it.
A  Select the correct scan area. See p. 47.
Q13
Unevenness or lines appear repeatedly in the same position.
A1 Place a check in the “Clean Dust/Scratches” option and rescan. See p. 87.
A2 Clean the film and rescan.
See “Appendix, 4. Cleaning Film” in Getting Started for information on cleaning 
methods.
A3 Clear away any dust or debris on the all windows (contain the small window) 
of the film holder and rescan.
A4 For film with dirt or scratches that cannot be remedied with a blower brush or 
the Clean Dust/Scratches function, it may be possible to fix these problems 
to a certain degree with retouching software. 
						

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Q14Image is blurry.
A1 Turn off the “Autofocus” option, manually align the focus and scan. 
See p. 88.
A2 The film was out of focus when originally shot.
Q15
Scanning quality is poor.
A1 Set a higher input resolution (scan resolution) and rescan. See pp. 52, 56.
A2 Place a check in the “Clean Dust/Scratches” option and rescan. See p. 87.
A3 Clean the film and rescan.
See “Appendix, 4. Cleaning Film” in Getting Started for information on cleaning 
methods.
A4 The scanning quality may deteriorate if a power cord runs close by the 
scanner. Separate any power cords from above and around the scanner.
Q16
Image is white (black) overall when scanning with the color mode set to [Black and 
White].
A Raise (Lower) the threshold value. See p. 84.
Q17
Scan results are peculiar with the color mode set to [42-Bit Color] or [14-Bit 
Grayscale].
A1 Check whether the application program supports the 42-bit color or 14-bit 
grayscale color modes. (See the application program manual.)
A2 Scan using the [24-Bit Color] or [8-Bit Grayscale] modes. See p. 34.
Q18
Scan area selection cannot be freely set in the preview area.
A Click the aspect ratio (C/H/P/F) button in the scan settings section, select 
[Custom Size] and resize the scan area selection. See p. 55.
Q19
You forgot to eject the film holder from the scanner.
A1 Restart FilmGet FS, click the   film eject tool and remove the film holder. 
See p. 31.
A2 Turn the scanner off and then on again. The film holder will be automatically 
ejected.
Q20
Coloring is different between the preview image and printed image.
A1 Check the toner (ink) level of the printer.
A2 Click the [Settings] menu, select [Color Matching] and place a check in the 
“Use Color Matching” option. See p. 89.
A3 Change the color balance and gamma value settings of the printer driver 
software. (See the printer manual.) 
						

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Q21Cannot clean up dust/scratches.
A1 Click the [Settings] menu, select [Clean Dust] and set the “Clean/Dust 
Scratchs” option to [On (strong)]. See p. 87.
A2 If using a film sleeve, make sure that the space between frames is aligned 
with the pillar in the film holder.
See “Chapter 5 Setting the Film in Position” in Getting Started for information on 
how to load the film.
A3 Set the width of the scanning area to at least 10 mm. See p. 47. 
						

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FilmGet FS Error Messages
If the following error messages appear while using FilmGet FS, look on the referenced page for the 
relevant error message.
List of Error Messages (Windows/Macintosh)
Q1 Device not found. Check the following items. .................................................... 106
Q2 This scanner doesn’t support multi-hosting. Please connect it to only one PC 
to use it. ................................................................................................................. 106
Q3 Processing failed because of insufficient memory............................................ 106
Q4 Disk access failure. Check disk........................................................................... 106
Q5 An error occurred while scanning. Rescan?...................................................... 107
Q6 Film holder malfunction. Please reinsert film holder. ....................................... 107
Q7 Can’t eject film holder. Please remove film holder manually. ........................... 107
Q8 Do not touch the film holder while a scan is in progress. ................................ 107
Q9 The cartridge chamber lid on the IX240 film cartridge holder is open. ........... 107
Q10 Film data error. Check film. .................................................................................. 107
Q11 Please check the film............................................................................................ 107
Q12 Please close the front door. ................................................................................. 107
Q13 Do not touch the front door while a scan is in progress................................... 107
Q14 Dust/scratch removal failed. ................................................................................ 108
Dust/scratch removal failed because volume was too great to process. ........ 108
Q15 Transmission error. Close the application programs that are running and 
restart the computer. ............................................................................................ 108
Q16 Scanner malfunction. Contact a service center. ................................................ 108
Q17 Size of combined image files exceeds the maximum setting. Reduce the input 
resolution or the number of frames selected, or make the Crop Frame smaller. ...... 108 
						

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Q1Device not found. Check the following items.
A1 Is the scanner turned on?
If the power is off, follow the procedure below to turn on the power.
USB connection: Turn the scanner on. 
SCSI connection: Turn the computer off, turn the scanner on, then turn the 
computer back on.
A2 Are the cables connected correctly? Are any cables loose?
A3 Is the interface switch set properly?
See “Chapter 1, 3. Components and Functions Guide” in Getting Started for 
information on the interface switch.
A4 Are the SCSI ID and terminator set properly?
See “Appendix, 2. Connecting Two or More SCSI Devices” in Getting Started for 
information on setting methods.
Q2
This scanner doesn’t support multi-hosting. Please connect it to only one PC to use 
it.
A You cannot use this scanner connected to multiple computers. Connect the 
scanner to only one computer.
Q3
Processing failed because of insufficient memory.
A1 The data volume of the image to be scanned exceeds the free memory space. 
Reduce the scan area selection to the minimum necessary (See p. 47) or 
lower the input resolution (scan resolution) setting (See pp. 52, 56).
A2 Increase the memory allotted to the application program. When using 
Photoshop LE, increase the allotted memory to 30 MB or more (36 MB or 
more for the Macintosh). If performing batch scans while using a Macintosh 
in [42-Bit Color] mode with the “Clean Dust/Scratches” option set to on, 
increase the memory allotted to Photoshop LE even more. (For example, at 
least 240 MB of memory is required when scanning six frames of 35 mm film 
at 2000 dpi.)
See Getting Started for information on how to increase the allotted memory. See 
“Chapter 2 Using the Scanner with Windows, 4. Testing the Scanner” for the 
Windows version, or “Chapter 3 Using the Scanner with a Macintosh, 3. Testing 
the Scanner” for the Macintosh version.
Q4
Disk access failure. Check disk.
A An error occurred during data exchange with the computer and hard disk. 
Restart the computer. If there is insufficient free space on the hard disk, 
delete unnecessary files to free up sufficient space. 
						

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Q5An error occurred while scanning. Rescan?
A1 The film is not loaded properly. Cancel the scan, load the film correctly into 
the film holder and rescan.
A2 An error occurred during the scan. Rescan. If an error occurs repeatedly, 
restart the computer.
A3 If an error occurs even after restarting the computer, see “Chapter 6 
Troubleshooting” in Getting Started and take the appropriate corrective 
measures, then reinstall the FilmGet FS driver software.
See “Windows Issues – P2/P5” for the Windows version, or “Macintosh Issues – 
P4/P5” for the Macintosh version.
A4 If an error still occurs even after the procedures in A1 to A3 above, the 
scanner or film holder may have malfunctioned. Contact a Canon Customer 
Help Support Desk listed at the back of this guide.
Q6
Film holder malfunction. Please reinsert film holder.
A Reinsert the film holder.
Q7
Can’t eject film holder. Please remove film holder manually.
A Pull out the film holder from the scanner.
Q8
Do not touch the film holder while a scan is in progress.
A Do not attempt to pull out the film holder while a scan is in progress.
Q9
The cartridge chamber lid on the IX240 film cartridge holder is open.
A Remove the IX240 film cartridge holder from the scanner, close the cartridge 
chamber lid and reinsert the holder into the scanner.
Q10
Film data error. Check film.
A The scanner could not read the type and number of frames information for 
the film in an IX240 film cartridge. Check whether the cartridge is damaged. If 
the cartridge is damaged, have it replaced at an authorized DPE shop.
Q11
Please check the film.
A Check whether the IX240 film cartridge is damaged. If there is no problem 
with the IX240 film cartridge, the scanner or the IX240 film cartridge holder 
may have malfunctioned. Contact a Canon Customer Help Support Desk 
listed at the back of this guide.
Q12
Please close the front door.
A Close the front door.
Q13
Do not touch the front door while a scan is in progress.
A Do not open and close the front door while a scan is in progress. 
						

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Q14Dust/scratch removal failed. 
Dust/scratch removal failed because volume was too great to process.
A Dust/scratch removal was not possible for the scanned film. Remove any dirt 
from the film with a blower brush and rescan. For scratches, it may be 
possible to fix these problems to a certain degree with retouching software.
Q15
Transmission error. Close the application programs that are running and restart the 
computer.
A Some error occurred. Restart the computer.
Q16
Scanner malfunction. Contact a service center.
A Some error occurred. Restart the computer. If the same error message is 
displayed, the scanner may have malfunctioned. Contact a Canon Customer 
Help Support Desk listed at the back of this guide.
Q17
Size of combined image files exceeds the maximum setting. Reduce the input 
resolution or the number of frames selected, or make the Crop Frame smaller.
A1 Reduce the input resolution (scan resolution) to the minimum required 
resolution, and then scan the images again. (p. 52, 56)
A2 Reduce the number of frames to be scanned, and then scan the images 
again. (p. 37)
A3 Make the scan area smaller, and then scan the images again. (p. 47)
A4 In the “Settings” menu, clear the checkmark next to “Preferences - Max 
Combined Image File Size,” and then scan the images again. (p. 92)