Canon scanner CanoScan D660U User Manual
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81 chapter 7 Troubleshooting Top Page Glossary Contents Index Pre-Scan Checklist Perform the checks on this short list before you begin troubleshooting specific problems. •Make sure that the ScanGear CS-U software was installed successfully. •Confirm that the cables between your computer and scanner are connected securely. •Before scanning or previewing, check that the data source has been selected. If your scanner does not appear as an option when you select a TWAIN source to scan from your imaging...
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82 chapter 7 Troubleshooting Top Page Glossary Contents Index How to Avoid Problems Here is some general advice on avoiding problems in your scanning jobs: •Start with the best possible original image to scan. •Select only the part of the image you want to scan. Preview the image and select it with the Crop and Auto Crop buttons. Not only does a more precise selection save file space, but your image quality will be much higher. •Check the output file size before beginning the scan. Make sure you have...
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83 chapter 7 Troubleshooting Top Page Glossary Contents Index •If you are using OCR software, scan in Text Enhanced at 300 dpi or higher. •Take advantage of the preview feature and preview as much as you want before scanning.
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84 chapter 7 Troubleshooting Top Page Glossary Contents Index Troubleshooting Checklist The scanner diagnostics test fails. Problem:The Scanner Diagnostics test, started with the Test Scanner button on the Scanner sheet, returns a Test Failed message. Cause:The scanning unit may not be in its home position. Solution:Close the ScanGear CS-U window if it is open. Try turning the scanner off and back on again by unplugging and plugging in the USB cable. Then restart your computer. Colors not what you...
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85 chapter 7 Troubleshooting Top Page Glossary Contents Index The colors differ between the Preview and the Print Problem:When printing the image, its color differ from the one in the Preview area. Cause1:The toner of the printer is going short. Solution:Confirm the toner of the printer. Cause2:Canon ColorGear Color Matching may have not been selected when it was necessary. Solution:Check that Canon ColorGear Color Matching is selected on the Preferences sheet. Cause3:The settings of the printer driver,...
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86 chapter 7 Troubleshooting Top Page Glossary Contents Index ScanGear CS-U does not launch. Problem:ScanGear CS-U does not launch, the screen freezes, or another software application launches. Cause1:The scanner may not be connected correctly. Solution:Make sure the scanner is properly connected to your computer before you turn on the computer and start Windows. If not, connect the scanner. Then restart your computer. Cause2:You may have chosen the wrong scanner source in your software application....
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87 chapter 7 Troubleshooting Top Page Glossary Contents Index Scanning is too slow. Problem:The scanner is taking an unusually long time to print or scan. Cause1:The selected output resolution of the image may be too high for the resolution of your printer, or your computer may be low on memory. Solution:Before scanning the image, make sure you have set the Scan Resolution on the Main tab to not exceed the resolution of your printer. Also check to see if there is enough memory available in your...
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88 chapter 7 Troubleshooting Top Page Glossary Contents Index Parts of images are missing or not aligned. Problem:Some characters are missing from the image in the Preview Area, or the image is not aligned in the Preview Area. Cause:The page has been placed on the scanner improperly. Solution:Check the scanner and place the original correctly to adjust the image. Image is too light or too dark compared to the original. Problem:Scanned or printed image is much lighter or darker than the original....
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90 Glossary Top Page Glossary Contents Index Acquired Images Images sent from your scanner software to the host graphics application. Auto Crop After you select an area of the screen by clicking the Crop button and dragging a rectangle around the object or text you want to crop, click the Auto Crop button to size the rectangle exactly to the size of the object or block of text enclosed in the rectangle. Auto Tone Adjustment Automatic analysis and adjustment of the image using Contrast/ Brightness and...