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Canon printer PIXMA Pro9500 User Manual

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    							QT5-0158-V01XXXXXXXX ©CANON INC.2008PRINTED IN JAPAN
    series Photo Printer
    Quick Start Guide
    The following ink tanks are compatible with this printer.
    For details on ink tank replacement, refer to “Replacing an Ink Tank” in this guide.
    QT50158V01 
    						
    							Getting Help from CanonHelp Us Help You BetterBefore you contact Canon, please record the following information.Serial Number (located on the inside of the product):                                                                      Model Number (located on the top of the product):                                                                          Setup CD-ROM number (located on the CD-ROM):                                                                              Purchase Date:                                                                                                                                         Customer Technical Support Sequence*1.Internet 
    — www.canontechsupport.com
    For quick and comprehensive self-help in an intuitively guided interactive troubleshooting 
    environment, the place to start is our helpful tech support web site.  In addition, the latest 
    driver downloads, answers to frequently asked questions, product information, and 
    “where to buy” instructions are found here.
    2.Email Tech Support 
    — www.canontechsupport.com
    For individual attention to a special issue, try emailing our friendly technical support repre-
    sentatives, specially trained to communicate quick, easy, and logical solutions to your 
    inquiries within 24 hours.
    3.Toll-Free Live Tech Support 
    — (1-800-828-4040)
    This option provides live telephone technical support, free of service charges, Monday-
    Saturday (excluding holidays), during your product’s 1 year limited warranty period. 
    Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
    4.Extended Service and Support 
    — www.canonesp.com
    Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service 
    program that provides up to three full years of service and support coverage at a very 
    attractive price.  CarePAK offers toll-free Canon technical support and includes Canon’s 
    superb InstantExchange product replacement program. For further information about 
    extending your Canon service and support, call (1-800-385-2155), or visit our Web site at 
    www.canonesp.com.  CarePAK must be purchased during your product’s warranty period.
    For more information and updated program specifics, please visit our web site at 
    www.canontechsupport.com.
      * Support program specifics are subject to change without notice.
    Ordering InformationFor additional supplies, use the following descriptions and order numbers.Description Order #
    Ink TanksPGI-9 Matte Black1033B002
    PGI-9 Photo Black1034B002
    PGI-9 Cyan1035B002
    PGI-9 Magenta1036B002
    PGI-9 Ye l l o w1037B002
    PGI-9 Photo Cyan1038B002
    PGI-9 Photo Magenta1039B002
    PGI-9 Red1040B002
    PGI-9 Green1041B002
    PGI-9 Gray1042B002Canon Specialty Papers Fine Art Photo Rag (8.5 x 11 / 20 sheets)0587B005
    Fine Art Photo Rag (13 x 19 / 20 sheets)0587B008
    Fine Art Premium Matte (8.5 x 11 / 20 sheets)1263B004
    Fine Art Premium Matte (13 x 19 / 20 sheets)1263B007
    Fine Art Museum Etching (8.5 x 11 / 20 sheets)1262B004
    Fine Art Museum Etching (13 x 19 / 20 sheets)1262B007
    Matte Photo Paper (4 x 6 / 120 sheets)7981A014
    Matte Photo Paper (8.5 x 11 / 50 sheets)7981A004
    Matte Photo Paper (13 x 19 / 20 sheets)7981A011
    Photo Paper Plus Glossy (4 x 6 / 20 sheets)7980A007
    Photo Paper Plus Glossy (4 x 6 / 50 sheets)7980A012
    Photo Paper Plus Glossy (4 x 6 / 120 sheets)7980A022
    Photo Paper Plus Glossy (5 x 7 / 20 sheets)7980A019
    Photo Paper Plus Glossy (8.5 x 11 / 20 sheets)7980A006
    Photo Paper Plus Glossy (13 x 19 / 20 sheets)7980A014
    Photo Paper Plus Glossy II (4 x 6 / 50 sheets)2311B022
    Photo Paper Plus Glossy II (4 x 6 / 100 Sheets)2311B023
    Photo Paper Plus Glossy II (5 x 7 / 20 sheets)2311B024
    Photo Paper Plus Glossy II (8 x 10 / 20 sheets)2311B025
    Photo Paper Plus Glossy II (8.5 x 11 / 20 sheets)2311B001
    Photo Paper Plus Semi-gloss (4 x 6 / 50 sheets)1686B014
    Photo Paper Plus Semi-gloss (8.5 x 11 / 20 sheets)1686B020
    Photo Paper Plus Semi-gloss (8 x 10 / 20 sheets)1686B017
    Photo Paper Plus Semi-gloss (13 x 19 / 20 sheets)1686B031
    Photo Stickers (16 stickers / sheet, 5 sheets / pack)0001C001Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at 
    www.estore.usa.canon.com.© 2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or 
    trademarks in other countries. All other product and brand names are trademarks of their respective owners. 
    						
    							Photo Printer
    Quick Start Guide
    series 
    						
    							© CANON INC.2008
    All rights reserved. No part of this publication may be transmitted or copied in any form whatsoever without the 
    express written permission.
    Disclaimer
    Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use 
    guide to your Canon PIXMA Pro9500 series Photo Printer. All statements, technical information and 
    recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy 
    and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be 
    understood to be, representation or warranties concerning the products described.
    Specifications are subject to change without notice. 
    All information regarding non-Canon products was compiled from publicly available information. No 
    representation is made regarding the accuracy thereof.
    As an 
    ENERGY STAR® Partner, Canon Inc. has determined that this product meets the ENERGY 
    STAR® guidelines for energy efficiency. 
    The International 
    ENERGY STAR® Office Equipment Program is an international program that 
    promotes energy saving through the penetration of energy efficient computers and other office 
    equipment. The program backs the development and dissemination of products with functions that 
    effectively reduce energy consumption. It is an open system in which business proprietors can 
    participate voluntarily. The targeted products are office equipment such as computers, monitors, 
    printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are 
    uniform among participating nations.
    About Consumables
    Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
    Trademarks
    zMicrosoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the U.S. 
    and/or other countries.
    zWindows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States 
    and/or other countries.
    zMacintosh and Mac are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. 
    zPhoto Rag is a trademark of Hahnemühle FineArt GmbH.
    zAdobe, Adobe Photoshop and Adobe RGB(1998) are either registered trademarks or trademarks of Adobe 
    Systems Incorporated in the United States and/or other countries. 
    						
    							Contents1
    Contents
    Basic Printing
    Turning on the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . 2
    Turning off the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . 3
    Loading Paper  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . 4
    Using Specialty Media  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . .  15
    Printing with Windows  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . 18
    Printing with Macintosh  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . .  21
    Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . 25
    Advanced Printing
    Printing Photographs Directly from a PictBridge Compliant Device . . . . . . . . . . . . . . . . . . . . . . . 26
    Accessing the Printer Driver (Windows)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .32
    Using the Bundled Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . 33
    Printing Maintenance
    Shaking the Ink Tanks Periodically  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . 34
    Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . 35
    When Printing Becomes Faint or Colors are Incorrect  . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
    Printing the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . 48
    Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . 53
    Print Head Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . .  57
    Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . .  61
    Troubleshooting
    Cannot Install the Printer Driver or an Application Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
    Cannot Connect to PC Properly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . 68
    The Printer Is Vibrating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . 69
    Print Results Not Satisfactory or Contains Errors . . . . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
    Troubleshooting Printer Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . 73
    Paper Does Not Feed Properly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . .  75
    Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . 76
    Handling Error Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . .  77
    An Error Message Appears on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1
    An Error Message is Displayed on a PictBridge Compliant Device . . . . . . . . . . . . . . . . . . . . . . . . 85
    Appendix
    Specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . 88
    Safety Precautions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . .  91
    Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . 93
    Canon U.S.A., INC. LIMITED WARRANTY  --- (USA Only)  . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
    Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . . . 96 
    						
    							Basic Printing
    2
    Basic Printing
    This Quick Start Guide describes some of the features of your printer and how 
    to use them. For more informat ion, view the Pro9500 series 
    User’s Guide on-
    screen manual, 
    Printer Driver Guide on-screen manual, Photo Application Guide 
    on-screen manual, and Digital Photo Printing Guide on-screen manual installed 
    on your computer, or use the online help within your printer driver interface:
    While in the printer’s properties window, click   in the upper right corner. 
    Then click the feature you want to know more about, or click the  Help button 
    when displayed.
    While in the  Page Setup dialog box or  Print dialog box, click   in the lower left 
    corner.
    Clicking   provides detailed information about each setting.
    When the Help window appears, select your desired topic.
    Turning on the Printer
    1Press the  POWER button.
    The POWER  lamp flashes blue while the printer warms up and changes to steady 
    (non-flashing) when the printer is ready.
    If the  ALARM  lamp begins flashing orange, refer to  “Handling Error 
    Messages ” on page 77. 
    						
    							Basic Printing
    3
    Turning off the Printer
    1To turn off the printer, press the POWER button.
    When the POWER lamp stops blinking, the printer is turned off.
    About the Power Plug
    When removing the power plug after turing off the printer, be sure to 
    check that the POWER lamp is not lit. If the power plug is removed from 
    the wall outlet with the POWER lamp lit or blinking blue, the printer 
    cannot protect its print heads and may be unable to print. 
    						
    							Basic Printing
    4
    Loading Paper
    This section describes how to load paper in the Auto Sheet Feeder and the Front Tray.
    „Using the Auto Sheet Fe eder and the Front Tray
    You can load paper in both the Auto Sheet Feeder and the Front Tray.
    Loading paper in the Auto Sheet Feeder is easy, and is convenient if you frequently 
    switch to and print on various sizes or types of paper.
    Use the Front Tray to print on large size paper or to print on thick paper such as art 
    paper.
    * There are some kinds of paper, depending on their size or ty pe, that can only be used in either the Auto Sheet Feeder 
    or the Front Tray.
    See  “Using Specialty Media ” on page 15.
    „ Print Media to Avoid
    Do not use the following types of paper. Using such paper will not only produce 
    unsatisfactory results, but can also cause the printer to jam or malfunction.
    • Folded, curled or wrinkled paper
    • Damp paper
    • Excessively thin paper
    Auto Sheet Feeder: Less than 64 gsm / 17 lb
    Front Tray: Less than 0.1 mm / 4 mil
    • Excessively thick paper Auto Sheet Feeder: More than 105 gsm / 28 lb (plain paper except for supported 
    Canon genuine media)
    * However, you can use art paper that is not produced by Canon that is up to 200 gsm / 53 lb. See “Non-Canon Genuine Specialty Paper” in the User’s Guide on-screen manual.
    Front Tray: More than 1.2 mm / 47 mil
    •Picture postcards
    • Postcards affixed with photos or stickers 
    • Envelopes
    • Any type of paper with holes
    • Paper that is not rectangular
    • Paper bound with staples or glue etc.
    • Paper coated with adhesive
    • Paper decorated with glitter etc.
    • The following Canon genuine papers: High Resolution Paper, Glossy Photo Paper, Photo Paper Glossy, Photo Paper Plus 
    Double Sided, Photo Paper Pro, Transparencies, and T-Shirt Transfers 
    						
    							Basic Printing5
    „Handling Paper
    • Be careful not to rub or scratch the surfaces of any types of paper when handling.
    • Hold the paper as closely as possible to its edges and try not to touch the printing 
    surface. The print quality may be degraded if the printing surface is smudged with 
    sweat or oil that comes from your hands.
    • Do not touch the printed surface until the ink has fully dried. Even when the ink has  fully dried, be careful not to touch the printed surface as much as possible when 
    handling. Due to the nature of the pigment in k, the ink on the printed surface may be 
    removed when being rubbed or scratched.
    „ Loading Paper in the Auto Sheet Feeder
    For detailed information on the Canon genuine media for use with its 
    various printers, refer to  “Using Specialty Media ” on page 15, or 
    “Printing Media” in the 
    User’s Guide on-screen manual.
    1Flatten the four corners of th e paper before loading it.
    zBefore loading paper, be sure to flatten its four corners. Otherwise, the 
    paper may jam.
    z When paper is curled, gently bend it  in the opposite direction of the curl 
    (without curling the reverse side) and  then load the paper. For details on 
    how to flatten paper curl, refer to  “Media is curled ” on page 72.
    z When using Photo Paper Plus Semi-glo ss, even if the sheet is curled, 
    load one sheet at a time as it is. If you roll up this paper to flatten, this 
    may cause cracks on the surface of the paper and reduce the print 
    quality.
    z To prevent paper from being curled, we recommend handling it in the 
    following ways:
    - Put unused paper back into the package, and store them 
    horizontally.
    - Remove only as many sheets from the package as you need right  before printing. 
    						
    							Basic Printing
    6
    2Prepare to load paper.
    3Load the paper.
    (1) 1 Open the Paper Support.2 Open the Paper Support Extension to support the paper.
    (2) 1 Gently press the    mark on the Front Tray.
    2 Pull out the Front Tray 
    Extension completely.(3) Ensure that the  FRONT FEED button is not lit.
    If the  FRONT FEED  button is lit or flashing, set 
    the Front Tray to its normal printing position.
    See  “Returning the Front Tray to Its Normal 
    Printing Position ” on page 14.
    1
    1 2
    2
    (2) Align the paper  stack with the 
    right edge of 
    the Auto Sheet 
    Feeder.
    (3) Pinch the Paper 
    Guide and slide it 
    against the left side 
    of the paper stack. Load Limit Mark 
    Do not load beyond th
    is Load Limit Mark.
    (1) Load the paper into the Auto 
    Sheet Feeder 
    with the print 
    side facing UP.
    Set the Paper Guide 
    correctly when 
    printing from the 
    Auto Sheet Feeder. 
    The paper may not 
    feed correctly if the 
    Paper Guide is not 
    set correctly. 
    						
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