Canon printer PIXMA MX850 User Manual

157
Troubleshooting
„ Error Regarding Auto matic Duplex Printing Is Displayed 
„ Error Regarding Automatic Print Head Alignment Is Displayed
„Error Number: 300 Is Displayed
CauseAction
The correct media size is not selected 
in the MP Drivers. Make sure that the 
Page Size or Paper size  setting matches the actual size of 
the paper. First, check the  Page Size or Paper size  setting in the application 
software you are printing from. Then, check the  Page Size setting on the  Page 
Setup  sheet in the...

158Troubleshooting
„Error Number: 1700 Is Displayed
„Error Number: 1851 Is Displayed
„Error Number: 1856 Is Displayed
„Error Number: 2001 Is Displayed
„Error Number: 2002 Is Displayed
Your machine is not selected in  Printer 
on the  Print dialog box. Select your machine’s name in 
Printer on the  Print dialog box.
If your machine’s name does not appear in  Printer, follow the procedure below 
to check that the driver for your machine is installed to your computer. 
(1) Select  Print & Fax Preferences...

159
Troubleshooting
„ Error Number: 2500 Is Displayed
„Ink Info Number: 1600 Is Displayed
„Ink Info Number: 1683 Is Displayed
„Ink Info Number: 1688 Is Displayed
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device, and the actions to resolve them.
CauseAction
Automatic Print Head Alignment has 
failed. See ““Auto head align has failed. Press OK and repeat operation. ”” on page 135....

160Troubleshooting
Cannot Print Properly through Bluetooth 
Communication
To troubleshoot printing through Bluetooth communication, refer to the  Bluetooth Guide on-screen 
manual.
Error Message On 
PictBridge Compliant  Device
Action
“Printer in use” If the machine is printing from the computer or warming up, wait until the job  ends. When it is ready, the machine starts printing automatically.
“No paper” Load paper in the paper source, or press the  Feed Switch to select the paper 
source where you...

161
Troubleshooting
Cannot Print Properly from a Photo Index Sheet
Cannot Remove a Memory Card
Scanning Problems
„ ScanGear Won’t Start
„ Other Scanning Troubles
Refer to the  Scanning Guide  on-screen manual.
CauseAction
“Failed to scan Photo Index Sheet. ” 
is displayed. z
Make sure the Photo Index Sheet is set in the correct position and orientation 
on the Platen Glass.
z Make sure the Platen Glass and the Photo Index Sheet are not dirty.
z Make sure all required circles on the Photo Index Sheet are...

162Troubleshooting
Problems Receiving Faxes
„Cannot Receive a Fax, Cannot Print a Fax
CauseAction
The machine is not powered on.
zYou cannot receive faxes if the power is turned off. Press the  ON/OFF button 
to turn the power on.
z If you disconnected the power cord without turning off the power (a mode 
button is lit), reconnect it, then the power is turned on automatically.
z If you disconnect the power cord after pressing the  ON/OFF button to turn off 
the power (all mode buttons are not lit),...

163
Troubleshooting
„ Machine Does Not Switch  Automatically between Voice and Fax Calls
„ Quality of Received Fax is Poor
The machine is not set to the 
appropriate receive mode. Check the receive mode setting (A), and change it to a mode suited to your 
connection if necessary.
FAX priority mode
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and 
Want to Receive Faxes Automatically:” on page 91.
FAX only mode
See “If You Want to Receive Only Faxes Automatically with Your...

164Troubleshooting
„Errors Often Occur When You Receive a Fax
ECM sending/receiving is not enabled 
although the line/connection is poor, or 
the sender’s fax machine is not 
compatible with ECM.zOn your machine, set ECM RX to ON. Refer to “ECM RX” in “Device 
Settings” of the User’s Guide on-screen manual.
zContact the sender and check that his/her machine is set to enable ECM 
sending.
zIf the sender’s or recipient’s fax machine is not compatible with ECM, the fax 
will be sent/received in the standard...

165
Troubleshooting
Problems Sending Faxes
„ Cannot Send a Fax
„ Cannot Send a Fax Clearly
CauseAction
The machine is not powered on.
zYou cannot send faxes if the power is turned off. Press the  ON/OFF button to 
turn the power on.
z If you disconnected the power cord without turning off the power (a mode 
button is lit), reconnect it, then the power is turned on automatically.
z If you disconnect the power cord after pressing the  ON/OFF button to turn off 
the power (all mode buttons are not lit),...

166Troubleshooting
„Errors Often Occur When You Send a Fax
Telephone Problems
„Cannot Dial
„ Telephone Disconnects During a Call
You are scanning thick or curled 
documents. Thick or curled documents may not be sent in good quality, because of a 
shadow or distortion caused when scanning such documents.
Press on the Document Cover with your hand when scanning.
CauseAction
The telephone line condition or the 
connection is poor.If there is a poor line or connection, reducing the transmission start speed...