Canon printer PIXMA MX300 User Manual

87
Troubleshooting
Paper Does Not Feed Properly
The machine is not ready. Check if the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too...

88Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine 
off, open the Scanning Unit (Printer Cover) and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit...

89
Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An...

90Troubleshooting
„Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An...

91
Troubleshooting
„ Error No.: 2002 Is Displayed
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device and the countermeasures to clear them.
CauseAction
PictBridge compliant device is 
connected via a USB hub. See “UNSUPPORTED USB HUB” in “An Error Message Is Displayed on the 
LCD” on page 76.
Note
z
This section describes errors that are indicated on Canon-brand PictBridge compliant...

92Troubleshooting
Scanning Problems
„ScanGear Won’t Start
„ Other Scanning Troubles
Refer to the  Scanning Guide  on-screen manual.
Problems Receiving Faxes
„Cannot Receive a Fax, Cannot Print a Fax
“No ink”/
“Ink cassette error” z
The FINE Cartridge has or may have run out of ink.
z The FINE Cartridge may not be installed properly or may not be compatible 
with this machine.
Check the error message on the LCD and take the appropriate action to resolve 
the error.
See “An Error Message Is Displayed on...

93
Troubleshooting
* Legal may not be available depending on t he country or region of purchase.
„Machine Does Not Switch  Automatically between Voice and Fax Calls
*1This setting is only available in US and Canada.*2This setting may not be available depending on the country or region of purchase.
„Quality of Received Fax is Poor
A paper size other than A4, Letter or 
Legal* is loaded. If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not 
printed and are stored in memory....

94Troubleshooting
„Repeated Errors Occur When You Receive a Fax
Problems Sending Faxes
„Cannot Send a Fax
CauseAction
The telephone line condition or the 
connection is poor. Reduce the reception start speed. Refer to “RX START SPEED” in “FAX 
SETTINGS” of the 
User’s Guide on-screen manual.
If there is a poor line or connection, reducing the reception start speed may 
correct the error.
The sender’s fax machine is not 
operating normally. Contact the sender and check whether his/her fax machine is...

95
Troubleshooting
„ Cannot Send a Fax Clearly
„ Repeated Errors Occur When You Send a Fax
Telephone Problems
„Cannot Dial
„ Telephone Disconnects During a Call
CauseAction
The document is not loaded correctly, 
or the Platen Glass or the inner side of 
the Document Cover is dirty. z
Remove the document, then reload it on the Platen Glass. See “Loading 
Original Documents” on page 8.
z Clean the Platen Glass or the inner side of the Document Cover, and reload 
the document. See “Cleaning the Platen Glass...

96Appendix
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your machine and getting it ready 
for use.
Quick Start Guide (This guide)
Read this guide when starting to use the machine.
After following instructions in your setup sheet, we recommend you read this 
guide to familiarize yourself with the basic operation of some of the main 
functions that can be performed on your machine....