Canon printer PIXMA MG7520 User Manual

Support Code ListThe support code appears on the touch screen and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the touch screen or the computer screen and
take the appropriate action.
Support Code Appears on the Touch Screen and the Computer Screen•
1000 to 1ZZZ...

69506B20    •
A000 to ZZZZ
B202B203B204C000  
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
922 

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.
Watch the movie (Windows)
Watch the movie (Mac)
•
If you can see the jammed paper at the paper output slot:
1300
•
If the paper is jammed when automatic duplex printing:
1304
•
If the paper loaded in the cassette 1 is jammed:
1311
•
If the paper loaded in the cassette 2 is jammed:
1312
•
If the paper is jammed as the machine pulled in the printed paper:
1313
•
If the paper loaded...

1300Cause
Paper is jammed in the paper output slot.
Action
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, touch the  Stop button to
cancel print jobs before turning off the machine.
1.
Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
•
If you cannot pull...

1304Cause
Paper is jammed when performing automatic duplex printing.
Action
If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, touch the  Stop button to
cancel print jobs before turning off the machine.
1.
Detach the rear cover.
Pull out the rear cover.
2.
Detach the transport unit cover. Lift up the transport...

Note•
Do not touch the inner parts of the machine.
•
If you cannot pull out the paper, open the paper output tray.
4.
Attach the transport unit cover.
Insert the transport unit cover to the back of the machine.
5.
Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 3:
6.
Detach both the cassette 1 and the cassette 2.
7.
Pull out the paper slowly.
8.
If the paper protrudes from the cassette, remove the paper, then reload it after...

9.Attach the cassettes to the machine, then tap OK on the touch screen.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
927 

1311Cause
The paper loaded in the cassette 1 is jammed.
Action If the paper loaded in the cassette 1 is jammed, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, touch the  Stop button to
cancel print jobs before turning off the machine.
1.
Detach the rear cover.
Pull out the rear cover.
2.
Detach the transport unit cover. Lift up the transport unit cover, then pull it out.
3....

Note•
Do not touch the inner parts of the machine.
•
If you cannot pull out the paper, open the paper output tray.
4.
Attach the transport unit cover.
Insert the transport unit cover to the back of the machine.
5.
Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 3:
6.
Detach both the cassette 1 and the cassette 2.
7.
Pull out the paper slowly.
8.
If the paper protrudes from the cassette, remove the paper, then reload it after...

9.Attach the cassettes to the machine, then tap OK on the touch screen.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
930