Canon printer PIXMA MG7520 User Manual

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch
screen.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the touch screen:
For details on how to resolve errors with...

A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer or on the touch screen for some error ormessage. For details on errors with Support Codes, refer to 
Support Code List .
If a message is displayed on the touch screen, see below.
•
A Message Is Displayed on the touch screen
If a message is displayed on the computer, see below.
•
Error Regarding Automatic Duplex Printing Is Displayed
•
Error Regarding the Power...

•The specified PDF file contains unprintable data. Some portions may not beprinted.
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before
printing is completed. In this case, print from the computer.•
The card is currently writable from PC. Set to [Not writable from PC].
The card slot is set to  Writable from USB PC  or Writable from LAN PC .
You cannot print from the memory card when the card slot is set to  Writable from USB PC or
Writable from LAN PC . After...

1.Log on as a user account with administrator privilege.2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the...

•If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly.
Check4  Make sure...

The Inkjet Printer/Scanner/Fax Extended Survey Program Screen IsDisplayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for
permission to send the printer and application software usage information will be displayed every month
for about ten years.
Read the instructions on the screen and follow the procedure below.•
If you agree to participate in the survey program: Click  Agree , then follow the on-screen instructions. The printer usage information...

◦In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on  Desktop >
Programs  > Programs and Features .◦
In Windows 7, or Windows Vista, select the  Start menu >  Control Panel  > Programs  >
Programs and Features .
◦
In Windows XP, select the  Start menu >  Control Panel  > Add or Remove Programs .
Note
•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning
dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears...

Error Message Appears on a PictBridge (Wireless LAN) CompliantDevice
The following are the possible errors that may occur when printing directly from a PictBridge (Wireless LAN)
compliant device and the countermeasures to clear them.
Note
•
This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check...

"Printer cover
open"Close the operation panel on the machine."Waste tank
full"/"Ink absorber
full"The ink absorber is nearly full.
Check the Support Code on the touch screen and take the appropriate action to resolve the error.
Support Code List
"No ink"/"Ink
cassette error"•The ink tank is not installed. Install the ink tank.
Replacing an Ink Tank
•
The ink tank is not compatible with this machine.
Printing cannot be executed because the ink tank is not compatible...

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
machine yourself.
•...