Canon printer PIXMA MG5721 User Manual

Automatic Duplex Printing Problems
Check1 Is automatic duplex printing selected?

Note

Copying/Printing Stops
Check1 Is paper loaded?
Make sure paper is loaded.
If necessary, load paper.
Check2  Do documents to be printed have many photographs or illustrations?
It takes time for the machine and the computer to process large data such as photos or other graphics, so it may
seem that the machine is not working.
Also, if you are printing data that requires a lot of ink on successive sheets of plain paper, the machine may
pause temporarily. In either case, wait until the process is complete....

Cannot Print Using AirPrint
Check1 Make sure machine is turned on.
If the machine is turned on, turn it off and back on, and then check whether the issue is resolved.
Check2  Make sure machine is connected by LAN to same network subnet as AirPrint
compliant device when printing over LAN.
Check3  Make sure machine has enough paper and ink.
Check4  Make sure no error message is displayed on machine's LCD.
If the problem is not resolved, use the printer driver on your computer to execute printing and...

Scanning Problems (Windows)
Scanning Problems
Scan Results Are Unsatisfactory
Software Problems
IJ Scan Utility Error Messages
ScanGear (Scanner Driver) Error Messages
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Scanning Problems
Scanner Does Not Work
ScanGear (Scanner Driver) Does Not Start
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not
Appear
Cannot Scan Multiple Originals at One Time
Cannot Scan Properly with Auto Scan
Slow Scanning Speed
"There is not enough memory." Message Is Displayed
Computer Stops Operating during Scanning
Scanner Does Not Work after Upgrading Windows
Scanned Image Does Not Open
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Scanner Does Not Work
Check 1 Make sure that your scanner or printer is turned on.
Check 2 Connect the USB cable to a different USB port on the computer.
Check 3  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 4  Restart the computer.
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ScanGear (Scanner Driver) Does Not Start
Check 1 Make sure that MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or the web page.
Check 2  Select your scanner or printer on the application's menu.
Important

Error Message Appears and the ScanGear (Scanner Driver) ScreenDoes Not Appear
Check 1  Make sure that your scanner or printer is turned on.
Check 2  Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3  Connect the USB cable to a different USB port on the computer.
Check 4  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5  Make sure that MP Drivers is installed.
If not installed,...

Cannot Scan Multiple Originals at One Time
Check 1 Make sure that the items are placed correctly.
Positioning Originals (Scanning from Computer)
Check 2 Check if you can properly scan one item.
Some applications do not support multiple image scanning. In that case, scan each item individually.
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